All
Product keywords
Please enter the email address account

Customer Q&A

  • All(84)
  • Product Information(53)
  • Stock Status(5)
  • Payment(1)
  • About Shipping(21)
  • Others(4)
Q

Have play store in "international version"?

By Rosa tatiana Dec-10/2018 11:26:56

A

Hello Rosa,

Google Play Store: Yes 

Q

Hi,is there any import taxes to Greece? Thanks

By Christos Dec-03/2018 22:09:05

A

Hello Christos,

It depends on your local customs.

If any taxes are incurred, they are charged by the destination country and not by GearBestTaxes are beyond GearBest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello,I am interested about warranty of the product,does it have international warranty and is it valid in Bulgaria. Best Regards!

By plamen Nov-14/2018 16:18:19

A

Hello Plamen
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

which android version does it has?

By stavros Oct-21/2018 18:34:08

A

Hello Stavros,


Please note that its system is Android 7.0.

Let me know if you need any further assistance. 


Q

Does it have FM radio?

By R Iyengar Aug-19/2018 15:08:15

A

Hello R, 

Thank you for your inquiry.

Yes, it has FM radio.

Q

Hello there. Is this item in stock and available for quick shipment? Thanks.

By Fuad Aug-09/2018 22:18:16

A

Hello Fuad,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.We will send it soon .


Q

Does this product contain Google Play? Can I convert it to Japanese? Thank you.

By souichi fukukawa Aug-03/2018 13:49:45

A

Hello Souichi,

Google Play Store: Yes 

We are sincerely sorry that there is not Japanese for the item.Hope you may understand us.

Q

Does the phone support wireless charging ?

By Yassir Jun-11/2018 14:54:48

A

Hello Yassir, 
No ,I am sincerely sorry that it does not .

Q

Does the "Global Version 4GB RAM 64GB ROM " from "G-W-5" have the CE-marking like in this picture? https://imgur.com/a/JsdS2iC From the reviews on the phone there seems to be one but it has to be certain.

By Arnar May-12/2018 16:39:06

A

Dear Arnar,


Sorry, it does not have CE-marking.


Q

Hi, does the "Global Version 4GB RAM 64GB ROM" have a CE-certification?

By Arnar May-09/2018 19:09:47

A

Hello Arnar, 
No ,I am sincerely sorry that it does not .

Q

Have play store in "international version"?

By Rosa tatiana Dec-10/2018 11:26:56

A

Hello Rosa,

Google Play Store: Yes 

Q

which android version does it has?

By stavros Oct-21/2018 18:34:08

A

Hello Stavros,


Please note that its system is Android 7.0.

Let me know if you need any further assistance. 


Q

Does it have FM radio?

By R Iyengar Aug-19/2018 15:08:15

A

Hello R, 

Thank you for your inquiry.

Yes, it has FM radio.

Q

Does this product contain Google Play? Can I convert it to Japanese? Thank you.

By souichi fukukawa Aug-03/2018 13:49:45

A

Hello Souichi,

Google Play Store: Yes 

We are sincerely sorry that there is not Japanese for the item.Hope you may understand us.

Q

Does the phone support wireless charging ?

By Yassir Jun-11/2018 14:54:48

A

Hello Yassir, 
No ,I am sincerely sorry that it does not .

Q

Does the "Global Version 4GB RAM 64GB ROM " from "G-W-5" have the CE-marking like in this picture? https://imgur.com/a/JsdS2iC From the reviews on the phone there seems to be one but it has to be certain.

By Arnar May-12/2018 16:39:06

A

Dear Arnar,


Sorry, it does not have CE-marking.


Q

Hi, does the "Global Version 4GB RAM 64GB ROM" have a CE-certification?

By Arnar May-09/2018 19:09:47

A

Hello Arnar, 
No ,I am sincerely sorry that it does not .

Q

Does it has the google services already installed? Does it has the band 20?

By donatella May-04/2018 09:47:25

A

Hello Donatella,
Google Play Store: Yes 

Sorry.

Network: 
2G: GSM B2/B3/B5/B8 CDMA BC0 / CDMA EVDO BC0
3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/41

Q

Does the Telephone support Dutch Language?

By Wolter Apr-09/2018 02:28:16

A

Hello Wolter, 
This item supports Dutch language .

Q

Hello, is there a Russian language in this version? HK WAREHOUSE 4 GB RAM 64 GB ROM

By sunteknik Apr-06/2018 03:54:52

A

Hello Customer,

Yes, it supports Russian language.

Q

Hello there. Is this item in stock and available for quick shipment? Thanks.

By Fuad Aug-09/2018 22:18:16

A

Hello Fuad,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.We will send it soon .


Q

Bom dia! Gostaria de saber quando estará disponível para envio para o Brasil!

By Lucas Mar-14/2018 12:32:45

A

Hello Lucas,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

is this In stock still?

By Denis K Dec-10/2017 18:48:44

A

Hello Denis,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Are they in stock?Thanks

By Kim Dec-02/2017 22:12:47

A

Hello Kim,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello. Please I would like to know if you have stock.

By Nikos Ireiotis Nov-11/2017 10:02:27

A

Hello Nikos,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Can you please confirm before I order because when I open your website from my email it says in-stock but if I open from different PC , it says OUT OF STOCK.Thanks

By Kim Dec-02/2017 22:17:15

A

Hello Kim,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

this product can shipping to Indonesia?

By fajar May-05/2018 18:14:03

A

Hello Fajar,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now

Q

Hi, Tell me, this fon send from HK WAREHOUSE or europe warehause G-W-4 ?

By Dariusz Mar-17/2018 19:46:21

A

Dear Dariusz,


It depends on the warehouse you choosed when you ordered it.

It is in stock in both warehouse HK and G-W-4 now.


Q

Do you think you'll be able to ship to Australia soon?.... please

By Ray Mar-13/2018 12:42:22

A

Hello Ray,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

could you please put less price this item, around 50 american dolar?

By jose moreno Jan-15/2018 18:40:50

A

Hello jose,
Thanks for your inquiry.

Sorry we cannot decalre a lower value for your item.

Q

Hello, how long does it take to arrive in México?

By Edgar Milo Dec-27/2017 22:15:18

A

Hello Edgar,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, how long does it take to arrive in Spain?

By Jose Oct-29/2017 22:52:32

A

Hello Jose,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I ordered this phone from Germany. Do I need to pay any tax?

By Keshav Kumar Oct-20/2017 12:12:48

A

Hello Keshav,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

By Tetuh Roland Mbah Oct-19/2017 12:30:08

A

Hello Tetuh,
Yes, it has.

Q

Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

By Tetuh Roland Mbah Oct-19/2017 12:30:08

A

Hello Tetuh,
Yes, registered mail shipping has tracking number.

Q

Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

By Tetuh Roland Mbah Oct-19/2017 12:30:08

A

Hello Tetuh, 
Yes, registered mail shipping has tracking number.

Q

Hi,is there any import taxes to Greece? Thanks

By Christos Dec-03/2018 22:09:05

A

Hello Christos,

It depends on your local customs.

If any taxes are incurred, they are charged by the destination country and not by GearBestTaxes are beyond GearBest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello,I am interested about warranty of the product,does it have international warranty and is it valid in Bulgaria. Best Regards!

By plamen Nov-14/2018 16:18:19

A

Hello Plamen
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is there a garantee included?

By woodger Apr-09/2018 00:38:42

A

Hello woodger,


yes

Q

Hello, I'm french resident in Morocco but the smartfone can be delivered in France Does Gearbest offer a VAT tax refund (ie.can gearbest furnish a "pablo" bordereau)? Thanks in advance

By Cedric Apr-04/2018 10:31:03

A

Hello Cedric,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html