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Customer Questions

  • All(42)
  • Product Information(30)
  • Stock Status(4)
  • Payment
  • About Shipping(4)
  • Others(4)
Q

Hallo, this phone has a Radio FM? Thanks

By Fabrizio Oct-31/2017 14:40:54

A
Hello Fabrizio, We are sorry it doesn't support.
Q

Hallo this phone has a Radio FM? Thanks

By Fabrizio Oct-31/2017 14:35:33

A
Hello Fabrizio, We are sorry it doesn't has.
Q

Good day ,I wanted to ask how long it takes to process the package to the Czech Republic. Thank you

By Mára Oct-25/2017 05:59:20

A
Hello Mára,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

I've ordered this phone a week ago and it still hasn't shipped. When will this be back in stock (UK) and when will it be shipped (from the uk??).

By Dennis Oct-19/2017 13:01:27

A
Hello Dennis, We are sorry this item not in stock now, we except ship this item between Oct 22 - Oct 23.
Q

Does this phone have QI standard ? Does this phone supports wireless charging ?

By Peter Oct-02/2017 16:29:16

A
Hello Peter, We are sorry that the item is unable to support the function.
Q

Good evening the team brings infrared, the equipment if it works in Ecuador in 4G and how long it takes to reach any state of the United States

By Merwin Oct-01/2017 01:41:41

A
Hello Merwin,Please check the Phablet Network as following : 2G: GSM 850/900/1800/1900MHz3G: WCDMA 900/2100MHz4G: FDD-LTE 800/1800/2100/2600MHzGenerally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

support this wifi 5g also

By mehmet Sep-06/2017 19:16:24

A
Hello mehmet,Yes, it supports WIFI 5G.
Q

hello can i use AT THE SAME TIME , BOTH THE 2 sim cards AND ONE sd card ??? thanks

By ALEXIS Aug-09/2017 06:44:08

A
Hello ALEXIS,Sorry that it only supports SIM+SIM or SIM+TF.2 SIM and 1 SD card are unable to be inserted at the same time.Thank you for your inquiry.
Q

The device looks purple in the picture, not black, does this mean that its purple when i recive it?

By Bruce Jul-28/2017 16:54:38

A
Hello Bruce, Please note that the color of the phone is black.
Q

it has ANDROID 7 ROM ?

By sharon Jul-10/2017 07:52:02

A
Hello sharon, System: Android 6.0 ( VERNEE VOS )