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Customer Questions & Answers

  • All(44)
  • Product Information(18)
  • Stock Status
  • Payment
  • About Shipping(24)
  • Others(2)
Q

Can i change battery? To put in larger?

By Geo Nta Nov-06/2018 09:03:58

A

Hello Geo,


Yes, we have a high-equipped 10.4AH battery.


Q

are you ship it to CANADA newmarket on batiery how munch

By hai la Jun-30/2018 10:17:02

A

Hello Hai,



We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Can you ship it to United States?

By TC Jun-28/2018 19:35:19

A

Hello TC,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I see a front disk brake, on some pictures, so is it an option ?

By Sylvain Bouju Jun-28/2018 11:53:46

A

Well, this is a high-grade, dual disc brake.

Q

What is the bluetooth password?

By Jaroslav May-07/2018 10:59:18

A

Hello Jaroslav,

It is 123456.

Q

Can you ship it to Turkey?

By mahmuthan May-06/2018 21:18:44

A

Hello Mahmuthan,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

How cost shipping to Greece?from CHINA

By Nick May-02/2018 15:51:39

A

Hello Nick,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Where is G-W-4 located ?

By Alex Mar-22/2018 12:48:23

A

Hello Alex,
Thanks for your inquiry.

It is located in Poland.

Q

it is possible to buy the pieces necessary to mount the chain and the pedals too. If so what is the cost of the kit

By Giovanni Magrini Feb-23/2018 17:31:59

A

Dear Giovanni,


Thank you for your inquiry.

Please refer to this link https://www.gearbest.com/bike-accessories-c_11509/

If there is available part for this item, you can find via this link.

Q

How cost shipping to Bulgaria - EU COUNTRY from G-W-6 France?

By EMbata Feb-13/2018 21:10:11

A

Hello EMbata,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Can i change battery? To put in larger?

By Geo Nta Nov-06/2018 09:03:58

A

Hello Geo,


Yes, we have a high-equipped 10.4AH battery.


Q

I see a front disk brake, on some pictures, so is it an option ?

By Sylvain Bouju Jun-28/2018 11:53:46

A

Well, this is a high-grade, dual disc brake.

Q

What is the bluetooth password?

By Jaroslav May-07/2018 10:59:18

A

Hello Jaroslav,

It is 123456.

Q

Hello, How many kilometers I can ride it? Cheers

By Godo Nov-27/2017 12:57:01

A

Hello Godo, 
Working distance: about 15km

Let me know if you need any help.

Q

hello, it is possible trigger the rear light like the car rear light, or its trigger only when press the brake? And the front brake it is available or its optional? Tank you.

By Augusto Aug-30/2017 19:13:17

A

Hello Augusto,

Front brake - Automatic sensing.

Rear brake - It can only be triggered when pressing the brake.

Q

Is the saddle adjustable in height?

By davide Aug-27/2017 20:06:41

A

Hello davide,


Sorry it can not be adjustable in height.

Let me know if you need any further assistance. 


Q

I have weight about 130 kg, can i ride it ? And the battery, can go for 20km with me ?

By Gonçalo Aug-20/2017 16:31:05

A

Hello Gonçalo,
For this item ,the max load is 120kg . 

Q

I weigh100kg what will the bike support

By Keith Aug-02/2017 07:56:27

A

Hello Keith,


This bike will support your weight.

Max load: 120kg 

Thank you for your inquiry.

Q

Hello, What 's about the purchase of a new battery when this one will be out ? How many cycles has the battery ? For how a long time or how many kilometers ?

By Pfaudot Jul-17/2017 12:14:50

A

Hello Pfaudot,


Currently there is no spare battery for this bike.

The battery has 500 times cycles.

When full charged, the bike can run for 20km.

Thank you for your inquiry.


Q

Can this Bike run on electric only? Or is it just an assist?

By philip walker Jul-15/2017 11:40:40

A

Hello philip,


This bike can only run on electric.

Thank you for your inquiry.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

are you ship it to CANADA newmarket on batiery how munch

By hai la Jun-30/2018 10:17:02

A

Hello Hai,



We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Can you ship it to United States?

By TC Jun-28/2018 19:35:19

A

Hello TC,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Can you ship it to Turkey?

By mahmuthan May-06/2018 21:18:44

A

Hello Mahmuthan,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

How cost shipping to Greece?from CHINA

By Nick May-02/2018 15:51:39

A

Hello Nick,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Where is G-W-4 located ?

By Alex Mar-22/2018 12:48:23

A

Hello Alex,
Thanks for your inquiry.

It is located in Poland.

Q

How cost shipping to Bulgaria - EU COUNTRY from G-W-6 France?

By EMbata Feb-13/2018 21:10:11

A

Hello EMbata,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hi I wanted to ask about the shipment What's the difference between: G-W-3, G-W-6, China Thanks.

By avi Jan-27/2018 09:37:38

A

Hello avi,
For the issue, please note that the G-W-3 is located in UK, and the G-W-6 in Franch.


Q

Can you ship this Item to Colombia?

By Johnny Nov-29/2017 17:42:35

A

Hello Johnny,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Dear seller! Deliver to Hungary? Is there any other cost ??

By Norbert Oct-18/2017 15:24:14

A

Hello Norbert,
We can ship to your country for free shipping.

Q

Dear seller, I would like to ask You befor buy this e-bike. How many cost the duty to shipping to the Slovakia (EU) Europa. Because I would pay the for item 276,49 EUR but if I have to pay other 150-200 EUR for duty or tay, it will be not OK. have You any experience abou shipping to the EU ??? Or have You any repository in EU? Please write me, because I have interest to buy it in sale for 276,49 EUR. Regards, Zoltan

By Zoltan Sep-21/2017 14:51:32

A

Hello Zoltan,


This item in stock in CN warehouse only.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

it is possible to buy the pieces necessary to mount the chain and the pedals too. If so what is the cost of the kit

By Giovanni Magrini Feb-23/2018 17:31:59

A

Dear Giovanni,


Thank you for your inquiry.

Please refer to this link https://www.gearbest.com/bike-accessories-c_11509/

If there is available part for this item, you can find via this link.

Q

ESTOY INTERESADO EN COMPRAR LA BICICLETA ELECTRICA PERO NECESITO QUE ME GARANTICEIS QUE LA RECIBIRE JUNTO CON EL MANUAL EN ESPAÑOL, ES POSIBLE ?. EN CASO AFIRMATIVO RECIBIREIS EL PAGO EN CUESTION DE 2-4 DIAS. GRACIAS.

By Juan Jose May-18/2017 19:31:20

A

Hello, Juan

Thank you for the inquiry.

Sorry, we do not have Spanish manual for the item.

1 x English User Manual

Please feel free to contact us if you have additional questions.