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Customer Q&A

  • All(71)
  • Product Information(60)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(7)
  • Others(1)
Q

Hello,Does this Phone work in Armenia

By Ruben Mar-19/2018 14:58:03

A

Hello Ruben, 
Thanks for your inquiry.

Yes, it can work in Armenia.

Q

Is it in stock?

By Stef Jan-04/2018 00:17:09

A

Hello Stef,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Helo, has this phone NFC ? Regards, Han

By Han Roeloffzen Nov-11/2017 13:58:27

A

Hello Han,


Sorry it can not support NFC. 


Let me know if you need any further assistance. 


Q

Is the US version have 4G LTE B2 & B4

By MIke Nov-09/2017 12:13:23

A

Hello MIke,


It's US version production.

US plug
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/1700/1900MHz
4G: FDD-LTE 700/700/850/1700/1900/2600MHz

Q

Does this phone works in Portugal?

By Luisa Oct-31/2017 17:35:30

A

Hello Luisa, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

Hallo, this phone has a Radio FM? Thanks

By Fabrizio Oct-31/2017 14:45:55

A

Hello Fabrizio,
We are sorry it doesn't has.

Q

good morning. you can sen d the phone trough D H L? FOR MY IS VERY IMPORTANT. please send my youjr answer Angelo from Switzewrloand

By Angelo Oct-30/2017 23:42:36

A

Hello Angelo,
Yes, you can choose it.

Q

Could you share me the BAND and Frequency for this Phablet pls?

By Alberto Ramirez Oct-12/2017 23:58:34

A

Hello Alberto,


It just can support below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz. 


Let me know if you need any further assistance. 


Q

Hi. What is the difference between HK-2, EU, HK-4? Thank you.

By Yevgeniy Sep-14/2017 15:30:10

A

Hello Yevgeniy,
They are different warehouse.

Q

Hello, I saw that there is already an answer to my question, but it was not clear to me. What does this question mean Size: US PLUG or US PLUG? What is EU?

By raphael Sep-06/2017 17:19:49

A

Hello raphael,

It has US plug.

Q

Hello,Does this Phone work in Armenia

By Ruben Mar-19/2018 14:58:03

A

Hello Ruben, 
Thanks for your inquiry.

Yes, it can work in Armenia.

Q

Helo, has this phone NFC ? Regards, Han

By Han Roeloffzen Nov-11/2017 13:58:27

A

Hello Han,


Sorry it can not support NFC. 


Let me know if you need any further assistance. 


Q

Is the US version have 4G LTE B2 & B4

By MIke Nov-09/2017 12:13:23

A

Hello MIke,


It's US version production.

US plug
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/1700/1900MHz
4G: FDD-LTE 700/700/850/1700/1900/2600MHz

Q

Does this phone works in Portugal?

By Luisa Oct-31/2017 17:35:30

A

Hello Luisa, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

Hallo, this phone has a Radio FM? Thanks

By Fabrizio Oct-31/2017 14:45:55

A

Hello Fabrizio,
We are sorry it doesn't has.

Q

Could you share me the BAND and Frequency for this Phablet pls?

By Alberto Ramirez Oct-12/2017 23:58:34

A

Hello Alberto,


It just can support below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz. 


Let me know if you need any further assistance. 


Q

Hi. What is the difference between HK-2, EU, HK-4? Thank you.

By Yevgeniy Sep-14/2017 15:30:10

A

Hello Yevgeniy,
They are different warehouse.

Q

Hello, I saw that there is already an answer to my question, but it was not clear to me. What does this question mean Size: US PLUG or US PLUG? What is EU?

By raphael Sep-06/2017 17:19:49

A

Hello raphael,

It has US plug.

Q

Is the phone being sold the version with the 1.5GHz ARM Cortex-A53 processor or the 1.0GHz ARM Cortex-A53 processor?

By Sam Sep-04/2017 22:10:33

A

Hello Sam,

CPU: MTK6750T 
Cores: 1.5GHz,Octa Core 
GPU: Mali-T860     


Q

Is the battery included?

By Nena Sep-04/2017 12:22:50

A

Hello Nena,
Yes, included.

Q

Is it in stock?

By Stef Jan-04/2018 00:17:09

A

Hello Stef,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

When will be Ulefone Power 2 sold from EU warehouse?

By Artur Apr-25/2017 16:04:13

A

Hello Arthur, 

We expect to receive the stock on April 28-April 30.

Let me know if you need any help.


Q

Gostaria de saber se ao enviar para o Brazil preciso pagar alguma taxa na alfandega, se sim, qual seria o valor?

By gabriel Jul-16/2017 18:10:08

A

Hello gabriel,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

good morning. you can sen d the phone trough D H L? FOR MY IS VERY IMPORTANT. please send my youjr answer Angelo from Switzewrloand

By Angelo Oct-30/2017 23:42:36

A

Hello Angelo,
Yes, you can choose it.

Q

hello. i want to ask maybe you can put 20$ value on package? to avoid customs duty in my country. if yes then i will order 2 smartphones. i am from Lithuania. thank you

By Edvinas Jul-24/2017 10:10:03

A

Dear Edvinas,


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html    

http: http://www.gearbest.com/about/terms-and-conditions.html   


Q

Si envía a ecuador - sur américa.....

By emilio Jul-04/2017 04:06:16

A

Hello emilio,
Thank you for your inquiry.

It can be shipped to Ecuador-South America.

Let me know if you need any help.

Q

Why is it not possible for you to ship this item to Kenya? This one and many more similar items cannot ship to Kenya. Why and will you be able to ship in Kenya shortly or the situation is permanent?

By Chalz May-07/2017 12:42:34

A

Hello Chalz,


I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Buenas tardes se envía desde España? Que garantía tiene. Es la garantía en España. Gracias.

By Federico Apr-25/2017 17:56:26

A

Hello Federico, 
Yes.

Let me know if you need any help.

Q

Would you offer some kind of fast shipping? (EMS, FedEx) Just want to get it fast an make a review. And what about charging. as i can see there is just usb cable included. is any plug compatible to it?

By Andrey Apr-23/2017 06:02:27

A

Hello Andrey,

Thanks for your inquiry.

Yes, we offer fast shipping and there is a USB cable come with it.

The item is with EU PLUG.

Q

when will it arrive in Germany?

By Hakan Mar-31/2017 15:54:54

A

Hello Hakan,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

What is the SKU Number of this product? I need it quickly, please. Thanks

By apple May-13/2017 08:06:36

A

Hello apple,

The item is 210244901.