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Customer Q&A

  • All(73)
  • Product Information(55)
  • Stock Status(4)
  • Payment(2)
  • About Shipping(9)
  • Others(3)
Q

Will the second sim card slot accept an SD card for expanded memory?

By Robert May-06/2018 07:02:21

A

Hello Robert,
Thanks for your inquiry.

Sorry, the item does not accept a SD card for expanded memory.

Q

does we have to pay custom charges for shipping to India.How much money to be paid.

By Vamshi Varma May-03/2018 12:21:57

A

Hello Vamshi,


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)




Q

Does it support 4G in Morroco

By Beth Apr-29/2018 12:35:19

A

Hello Beth,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

4G: FDD-LTE Band 1/2/3/4/5/7/8/20

Q

Do this phone have NFC?

By Patryick Apr-25/2018 13:44:24

A

Hello Patryick, 
It doesn't have NFC.

Let me know if you need any help.

Q

is there a guarantee

By Altan Arik Apr-18/2018 14:39:53

A

Hello Altan,
Thanks for your inquiry.

Please kindly click here https://fr.gearbest.com/fr/about/warranty-and-return.html  for the warranty and return policy for your country.

Q

Hi Gearbest Can you confirm that this Leeco Lepro 3 X722 Elite model already have the B20 Band 4G LTE 800, working ?? thanks

By joaquim almeida Apr-16/2018 11:30:33

A

Hello joaquim,
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B20 
TDD/TD-LTE: TD-LTE B38/B39/B40/41

Q

The price of the goods includes the delivery amount or the delivery is paid separately?

By Jonnik Apr-13/2018 00:17:29

A

Hello Jonnik,
The price is 168.99USD now,it means the price of this product.


Q

Hello, Have this phone event information light?

By Solo Apr-12/2018 14:34:37

A

Hello Solo,

I apologize for my late response.

The phone has event information light.Thank you.

Q

what is the delivery time

By Altan Arik Apr-11/2018 18:57:52

A

Hello Altan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, if I order on April 10, when I arrive at my address in South Manhattan? or how long would it take to get there?

By Martín Varela Apr-05/2018 20:25:39

A

Hello Martín,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Will the second sim card slot accept an SD card for expanded memory?

By Robert May-06/2018 07:02:21

A

Hello Robert,
Thanks for your inquiry.

Sorry, the item does not accept a SD card for expanded memory.

Q

Does it support 4G in Morroco

By Beth Apr-29/2018 12:35:19

A

Hello Beth,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

4G: FDD-LTE Band 1/2/3/4/5/7/8/20

Q

Do this phone have NFC?

By Patryick Apr-25/2018 13:44:24

A

Hello Patryick, 
It doesn't have NFC.

Let me know if you need any help.

Q

is there a guarantee

By Altan Arik Apr-18/2018 14:39:53

A

Hello Altan,
Thanks for your inquiry.

Please kindly click here https://fr.gearbest.com/fr/about/warranty-and-return.html  for the warranty and return policy for your country.

Q

Hi Gearbest Can you confirm that this Leeco Lepro 3 X722 Elite model already have the B20 Band 4G LTE 800, working ?? thanks

By joaquim almeida Apr-16/2018 11:30:33

A

Hello joaquim,
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B20 
TDD/TD-LTE: TD-LTE B38/B39/B40/41

Q

Hello, Have this phone event information light?

By Solo Apr-12/2018 14:34:37

A

Hello Solo,

I apologize for my late response.

The phone has event information light.Thank you.

Q

what is the delivery time

By Altan Arik Apr-11/2018 18:57:52

A

Hello Altan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does this phone have the android app store?

By Lehan Jones Apr-04/2018 10:18:51

A

Hello Lehan,
Yes.

Download your favorite apps through the Google Play Store or Market installed.

Q

I bought 1 piece. do you send eu plug adapter?

By Javier Mar-28/2018 09:03:33

A

Hello Javier,


We will send an adapter with all our products according to the order's country of delivery.


Q

What stock rom does it have?

By Julian Mar-17/2018 15:08:25

A

Hello Julian,

RAM + ROM: 4GB RAM + 32GB ROM 

Q

Is there stock in Europe Warehouse E-W-4 ?

By José Manuel Mar-28/2018 13:01:19

A

Hello José,
Yes, we have stock, please feel free to order it. 

Dispatch: Apr 2 - Apr 3 

Best Regards

Q

Hi there, When is the phone likely to be back in stock? I urgently need to order one.

By Ntando Feb-26/2018 11:24:15

A

Hello Ntando,

This item is in stock in our Hong Kong warehouse. 


Let me know if you need any further assistance. 


Q

If the stock runs out, will you have more?

By Allef Oct-29/2017 20:12:54

A

Hello Allef,
This item in stock now.

Q

Hi, wanted to know if the stock runs out, will you have more?

By Allef Oct-29/2017 20:00:07

A

Hello Allef,
This item in stock now.

Q

The price of the goods includes the delivery amount or the delivery is paid separately?

By Jonnik Apr-13/2018 00:17:29

A

Hello Jonnik,
The price is 168.99USD now,it means the price of this product.


Q

Hello, to receive this article, I will have to pay customs taxes?

By Luis Feb-13/2018 23:01:00

A

Hello Luis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

does we have to pay custom charges for shipping to India.How much money to be paid.

By Vamshi Varma May-03/2018 12:21:57

A

Hello Vamshi,


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)




Q

Hello, if I order on April 10, when I arrive at my address in South Manhattan? or how long would it take to get there?

By Martín Varela Apr-05/2018 20:25:39

A

Hello Martín,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do you send to Chile, from HK warehouse?

By Javier Mar-27/2018 09:32:03

A

Hello Javier, 
Thanks for your inquiry.

Yes, we can ship to Chile from HK warehouse.


Q

Do you send to Chile, from HK? Greetings.

By Javier Mar-27/2018 09:29:31

A

Hello Javier,
Thanks for your inquiry.

Yes, we can ship to Chile from HK warehouse.

Q

Hello, can you send this product to the delivery service UTEC. или SF Express или SF eParcel ? In Ukraine, a lot of things are being stolen by parcels which go by mail NL. BE .SG.-You probably know about it !!!!

By viktor Feb-22/2018 20:07:39

A

Hello Viktor,

We are pleased to inform you that we can ship all over the world, including your country.

It depends on the shipping method you will choose.Hope you may understand us.


Q

do i need to pay tp customs if i bring this product in ROMANIA ?

By cute Feb-15/2018 12:30:34

A

Hello cute,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hello you have sent to Colombia and send a receipt or something that shows the imei?

By Nicolas Feb-01/2018 04:44:37

A

Hello Nicolas,
We ship everywhere in the world from the CN warehouse.

You could log in your GB account to download the invoice when the order is shipped out.

There is no imei in document, it is in the Phablet.

Q

Does this product ship to Egypt?

By BadrAyman Dec-22/2017 14:43:36

A

Hello BadrAyman, 
We cam ship it to Egypt.

Let me know if you need any help.

Q

Hello friend, I want to buy the handset. After the purchase you can declare a lower value to avoid customs fees?

By Cleive Apr-20/2017 01:09:56

A

Hello Cleive,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

Hello. Does the charger have an adapter for cutting the EU?

By Tim Mar-01/2018 14:00:48

A

Hello Tim,

We will send an adapter with all our products according to the order's country of delivery.


Q

it has sd memory

By Gabriel Jan-27/2018 07:18:42

A

Hello Gabriel, 
No ,it does not .

Q

Band 20 Deutschland????

By Andreas Oct-06/2017 14:46:05

A

Hello Andreas,

4G: FDD-LTE Band 1/3/7
TD-LTE B38/B39/B40/B41


It doesn't support B20.