All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(58)
  • Product Information(50)
  • Stock Status(5)
  • Payment
  • About Shipping(1)
  • Others(2)
Q

is it having M2 sata ? how long does the battery last?

By frazier Jan-06/2019 17:07:50

A

Hello Frazier,

I apologize for my late response.

With M.2 interface, the time to play local video is about 3-4 hours.

Q

are these laptops available to buy now and be dispatched?

By kim Dec-17/2018 08:42:13

A

Hello Kim,
It is in stock.

Q

Is the product marked with CE certificate?

By roula Nov-24/2018 13:27:20

A

Hello roula,

For your issue, please kindly note:

Yes,it is.

Q

What is the Keyboard format and do you know if Windows operating system comes with any extra add-on (maybe from Chinese providers etc.)?

By Theodoros Nov-23/2018 23:26:45

A


Hello Theodoros,

   

We are American keyboard layout, our system is win10 pure version, without adding any unrelated accessories.

Q

do you have Hebrew keyboard?

By Avi Katz Nov-22/2018 09:42:28

A

Hello Avi, 
Sorry, we don't have Hebrew keyboard.

Let me know if you need any help.


Q

Does the Wifi Version have an SSD compartment, or only the 64GB + Dual Wifi Version has such compartment?

By Konstantin Lozev Nov-16/2018 10:15:36

A

Hello Konstantin,


Please note that this product supports SSD extensions.

Let me know if you need any further assistance. 


Q

la versione italian keybord comprende il Wi-Fi? il PC in tutte le taglie possiede il Wi-Fi?

By Francesco Nov-11/2018 01:36:19

A

Hello  Francesco,


Yes, it supports the Dual Band 2.4GHz / 5.0GHz WiFi.

Q

What is the battery capacity?

By Konstantin Nov-06/2018 22:18:42

A

Hello Konstantin, 

Thank you for your inquiry.

Battery Type: 7.6V / 4500mAh Polymer Battery 

Q

Hi.Can i put Greek language or only English?Thanks.

By Gregory Oct-05/2018 20:12:36

A

Hello Gregory,

Languages: Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi    



Q

Hi, would this come with a UK 3 pin plug? Thank you and kind regards Tina

By Tina Mitchell Oct-05/2018 09:13:55

A

Hello Tina,

We will send an adapter with all our products according to the order's country of delivery.


Q

is it having M2 sata ? how long does the battery last?

By frazier Jan-06/2019 17:07:50

A

Hello Frazier,

I apologize for my late response.

With M.2 interface, the time to play local video is about 3-4 hours.

Q

Is the product marked with CE certificate?

By roula Nov-24/2018 13:27:20

A

Hello roula,

For your issue, please kindly note:

Yes,it is.

Q

What is the Keyboard format and do you know if Windows operating system comes with any extra add-on (maybe from Chinese providers etc.)?

By Theodoros Nov-23/2018 23:26:45

A


Hello Theodoros,

   

We are American keyboard layout, our system is win10 pure version, without adding any unrelated accessories.

Q

do you have Hebrew keyboard?

By Avi Katz Nov-22/2018 09:42:28

A

Hello Avi, 
Sorry, we don't have Hebrew keyboard.

Let me know if you need any help.


Q

Does the Wifi Version have an SSD compartment, or only the 64GB + Dual Wifi Version has such compartment?

By Konstantin Lozev Nov-16/2018 10:15:36

A

Hello Konstantin,


Please note that this product supports SSD extensions.

Let me know if you need any further assistance. 


Q

la versione italian keybord comprende il Wi-Fi? il PC in tutte le taglie possiede il Wi-Fi?

By Francesco Nov-11/2018 01:36:19

A

Hello  Francesco,


Yes, it supports the Dual Band 2.4GHz / 5.0GHz WiFi.

Q

What is the battery capacity?

By Konstantin Nov-06/2018 22:18:42

A

Hello Konstantin, 

Thank you for your inquiry.

Battery Type: 7.6V / 4500mAh Polymer Battery 

Q

Hi.Can i put Greek language or only English?Thanks.

By Gregory Oct-05/2018 20:12:36

A

Hello Gregory,

Languages: Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi    



Q

Hi, would this come with a UK 3 pin plug? Thank you and kind regards Tina

By Tina Mitchell Oct-05/2018 09:13:55

A

Hello Tina,

We will send an adapter with all our products according to the order's country of delivery.


Q

Is this Version 4 (with the easy access to the M.2 slot on the bottom) or Version 3 (where you need to remove the entire bottom panel to access the M.2 slot)?

By Michael Sep-20/2018 19:07:49

A

Hello Michael, 

Thank you for your inquiry.

It is Version 4.


Q

are these laptops available to buy now and be dispatched?

By kim Dec-17/2018 08:42:13

A

Hello Kim,
It is in stock.

Q

Where it will be in stock - the wifi only version?

By Maciej May-12/2018 07:23:19

A

Hello Maciej,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Q

Is it in stock?

By Bogdan Nov-29/2017 18:59:16

A

Hello Bogdan,

Yes, it is in stock.

You can make the order and we will arrange the shipment soon.


Q

Promotions and more promotions and my ezbook 3 pro that has been ordered back on the 10th October and hasnt even been sent yet. When will you ship it? Its a same!

By Diogo Oct-31/2017 16:55:58

A

Hello Diogo,
We except ship this item between Nov 16 - Nov 20.

Q

Hello, Im waiting for the ezbook 3 pro order from day 7 October and still nothing, is there any confirm date for shipping? Are you updating for version 5? Kind Regards

By Marco Martinho Oct-25/2017 20:37:22

A

Hello Marco,
We are sorry this item not in stock now, we except ship this item between Nov 10 - Nov 14.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi. I order last week the notebook 4th of september, but never send, have any date to send the order?

By Daian Scuarissi Sep-10/2018 02:42:11

A

hello

For after sales issue, please go to our  Support Center here: http://support.gearbest.com/

For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Q

Hello, what is the location of GW5 and GW4? I am in eastern europe and i would like to know which of the 2 are located in the EU as they would be VAT exempt. Thank you

By Purcar Mircea Feb-04/2018 13:45:31

A

Hello Purcar,
please note that the G-W-4 is located in Poland, and the G-W-5 is in Czech Republic.

Q

What version of this will be shipped Version 4?

By MC Oct-29/2017 18:49:53

A

Hello MC,


It's 

Jumper EZBOOK 3 PRO Notebook

  -  64GB + DUAL WIFI  SILVER