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Customer Questions & Answers

  • All(27)
  • Product Information(22)
  • Stock Status(4)
  • Payment
  • About Shipping(1)
  • Others
Q

It said 98 pieces left, I refreshed the page and now it says discontinued/out of stock?

By Kevin S. Jul-10/2018 19:49:58

A

Hello Kevin,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

I asked what the print surface / print bed was made of. Normal Glass? Or of any other special materials.

By Tausif May-15/2018 12:58:51

A

Hello Tausif,

It's made of glass sir ,Normal glass.

Q

How can I order when this is showing out of stock? Is pre-order possible? If so, how? Thanks in advance of a quick reply. Lee.

By In stock? Mar-11/2018 08:05:21

A

Hello In,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

any idea when you are getting stock for the US version

By sam Mar-01/2018 18:32:36

A

Hello sam,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

What does unfinished means?

By Anycubic Kossel Upgraded Pulley Version Unfin Mar-01/2018 14:25:06

A

Hello Anycubic, 
It means that you need to assemble it.

Let me know if you need any help.

Q

Hi, could you supply the heating bed? Which one do you suggest?

By Marco Aurelio Jan-18/2018 11:39:49

A

Hello Marco,
Thanks for your inquiry.

There is no heatbed, you need to buy it( a circle heatbed with diameter 180mm ). Othewise, you can choose this one has heatbed: https://www.gearbest.com/3d-printers-3d-printer-kits/pp_1412320.html.

Q

Hello again, any news about the sock in the EU-warehouse? Best regards Fredrik

By Fredrik Oct-04/2017 14:02:45

A

Hello Fredrik,
We are sorry we don't have plan in stock in EU warehouse yet.

Q

Hi, 1 Can this printer have extruder for 3mm filament? 2 How much would cost the printer with such configuration delivered to Sydney? 3 What is a delivery time to Sydney? 4 What kind of software is provided with the printer? 5 What kind of board (brand) is used for the printer? 6 Is the printer provided with an auto leveling option? 7 How long is a warranty? Best regards Jacek Klimaszewski Greenwich NSW 2065 Mobile: 0490 549 141 Jacekok1@gmail.com

By Jacek Klimaszewski Sep-27/2017 09:50:38

A

Hello Jacek,

  1. It doesn't have have extruder for 3mm filament.


2.You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


3.We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


4. Please download the firmware on our site see here http://prntscr.com/gqkl9c 


5. It is TriGorilla mainboard.


6.It doesn't have an auto leveling option.


7.Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

The warranty is 12 months, but please be at ease, if you have any problem, you can contact with us at any time, we will provide technicial support for you.



Q

What size heated bed will i need to get for this?

By Shawn Aug-22/2017 16:29:00

A

Hello Shawn,


This printer needs a round heated bed. The diameter should be 180mm.

Thank you for your inquiry.

Q

is this model with heat bed?

By Jacob Aug-19/2017 19:15:55

A

Hello Jacob,
Thanks for your inquiry.

The item does not have heat bed.

Q

I asked what the print surface / print bed was made of. Normal Glass? Or of any other special materials.

By Tausif May-15/2018 12:58:51

A

Hello Tausif,

It's made of glass sir ,Normal glass.

Q

What does unfinished means?

By Anycubic Kossel Upgraded Pulley Version Unfin Mar-01/2018 14:25:06

A

Hello Anycubic, 
It means that you need to assemble it.

Let me know if you need any help.

Q

Hi, could you supply the heating bed? Which one do you suggest?

By Marco Aurelio Jan-18/2018 11:39:49

A

Hello Marco,
Thanks for your inquiry.

There is no heatbed, you need to buy it( a circle heatbed with diameter 180mm ). Othewise, you can choose this one has heatbed: https://www.gearbest.com/3d-printers-3d-printer-kits/pp_1412320.html.

Q

Hi, 1 Can this printer have extruder for 3mm filament? 2 How much would cost the printer with such configuration delivered to Sydney? 3 What is a delivery time to Sydney? 4 What kind of software is provided with the printer? 5 What kind of board (brand) is used for the printer? 6 Is the printer provided with an auto leveling option? 7 How long is a warranty? Best regards Jacek Klimaszewski Greenwich NSW 2065 Mobile: 0490 549 141 Jacekok1@gmail.com

By Jacek Klimaszewski Sep-27/2017 09:50:38

A

Hello Jacek,

  1. It doesn't have have extruder for 3mm filament.


2.You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


3.We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


4. Please download the firmware on our site see here http://prntscr.com/gqkl9c 


5. It is TriGorilla mainboard.


6.It doesn't have an auto leveling option.


7.Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

The warranty is 12 months, but please be at ease, if you have any problem, you can contact with us at any time, we will provide technicial support for you.



Q

What size heated bed will i need to get for this?

By Shawn Aug-22/2017 16:29:00

A

Hello Shawn,


This printer needs a round heated bed. The diameter should be 180mm.

Thank you for your inquiry.

Q

is this model with heat bed?

By Jacob Aug-19/2017 19:15:55

A

Hello Jacob,
Thanks for your inquiry.

The item does not have heat bed.

Q

Hello, does it finally come with heated bed or not? Thanks

By David Aug-19/2017 19:07:19

A

Hello David, 
Thanks for your inquiry.

The item does not have a heated bed.


Q

Hi, does this have a heated bed? Is is pulley or linear version? Thanks

By Aref Aug-19/2017 18:23:34

A

Hello Aref,
Thanks for your inquiry.

1: The item does not have a heated bed.

2: It is Pulley Version.

Q

Under customization options it says 'bracket and printing material' how much material is this? Thanks.

By Tom Aug-13/2017 00:39:38

A

Hello Tom,


It comes with 1kg PLA Printer Material ( Color Random ).

Thank you for your inquiry.

Q

will it have and sd card reader in the box or will i have to buy one separately, also does it come with filament?

By Nolan Jul-28/2017 18:53:53

A

Hello Nolan,
Thank you for your inquiry.

It has one 8G sd card and comes with filament.

Let me know if you need any help.

Q

It said 98 pieces left, I refreshed the page and now it says discontinued/out of stock?

By Kevin S. Jul-10/2018 19:49:58

A

Hello Kevin,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

How can I order when this is showing out of stock? Is pre-order possible? If so, how? Thanks in advance of a quick reply. Lee.

By In stock? Mar-11/2018 08:05:21

A

Hello In,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

any idea when you are getting stock for the US version

By sam Mar-01/2018 18:32:36

A

Hello sam,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello again, any news about the sock in the EU-warehouse? Best regards Fredrik

By Fredrik Oct-04/2017 14:02:45

A

Hello Fredrik,
We are sorry we don't have plan in stock in EU warehouse yet.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

How long does processing normally take?

By Kyle Aug-14/2017 23:21:19

A

Hello Kyle,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.



Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!