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Customer Questions & Answers

  • All(37)
  • Product Information(31)
  • Stock Status
  • Payment(1)
  • About Shipping(2)
  • Others(3)
Q

Hi will you send au plug with order please

By Steve Sep-30/2018 05:08:48

A

Hello Steve,


We will send an adapter with all our products according to the order's country of delivery.


Q

it's really ddr4 3gb

By Ioannis Alimpakis Sep-21/2018 05:31:35

A

Hello Ioannis, 
This item is DDR4  3GB .

Q

Can you please send a link to dowload the fimware to the Mecool Pro and Pro L the more newer it works most better

By Abelardo Elizondo May-14/2018 22:17:09

A

Hello Abelardo,
Thanks for your inquiry.

Here is the link of the firmware update: https://mega.nz/#F!bUt1TRqQ!BQ5eek-OjVkIwwKzq-ZSKA


Q

This Box supported netflix hd??

By Kopek Apr-02/2018 20:13:22

A

Hello Kopek, 
Yes ,it supports .

Q

This box support Netflix HD???

By Kopek Apr-02/2018 14:49:55

A

Hello Kopek,

Yes,it supports Netflix HD.Hope you may understand us.

Q

Hallo Can you please send us a link to the newest Firmware updates for this device Thank you in advance

By Mohammad Aqrabawi Feb-08/2018 15:03:10

A

Hello Mohammad, 
Link:https://mega.nz/#F!bUt1TRqQ!BQ5eek-OjVkIwwKzq-ZSKA.

Let me know if you need any help.

Q

1. does it support google play app store? 2. Does it support greek language gor subtitles etc? 3. is it rooted?

By Themos Sep-06/2017 19:36:47

A

Hello Themos,


Yes, it can support google play app store and it is rooted. 

It can not support greek language.


Let me know if you need any further assistance. 


Q

Does it support external subtitle?

By Aaron Sep-04/2017 08:13:54

A

Hello Aaron,

Yes, it supports external subtitle.


Q

Can you play netflix in hd

By Firas Aug-22/2017 23:26:44

A

Hello Firas,

Yes, it supports netflix.

Q

Hi, is this box already rooted ? I can't see any SuperSU app in youtube videos ? Could you provide rooted Box ?

By Hkha Aug-19/2017 21:40:46

A

Hello Hkha,
Thank you for your inquiry.

It has been rooted.

Let me know if you need any help.

Q

Hi will you send au plug with order please

By Steve Sep-30/2018 05:08:48

A

Hello Steve,


We will send an adapter with all our products according to the order's country of delivery.


Q

it's really ddr4 3gb

By Ioannis Alimpakis Sep-21/2018 05:31:35

A

Hello Ioannis, 
This item is DDR4  3GB .

Q

This Box supported netflix hd??

By Kopek Apr-02/2018 20:13:22

A

Hello Kopek, 
Yes ,it supports .

Q

This box support Netflix HD???

By Kopek Apr-02/2018 14:49:55

A

Hello Kopek,

Yes,it supports Netflix HD.Hope you may understand us.

Q

1. does it support google play app store? 2. Does it support greek language gor subtitles etc? 3. is it rooted?

By Themos Sep-06/2017 19:36:47

A

Hello Themos,


Yes, it can support google play app store and it is rooted. 

It can not support greek language.


Let me know if you need any further assistance. 


Q

Does it support external subtitle?

By Aaron Sep-04/2017 08:13:54

A

Hello Aaron,

Yes, it supports external subtitle.


Q

Can you play netflix in hd

By Firas Aug-22/2017 23:26:44

A

Hello Firas,

Yes, it supports netflix.

Q

Hi, is this box already rooted ? I can't see any SuperSU app in youtube videos ? Could you provide rooted Box ?

By Hkha Aug-19/2017 21:40:46

A

Hello Hkha,
Thank you for your inquiry.

It has been rooted.

Let me know if you need any help.

Q

What is the speed of the RJ45 ethernet port.

By Alvin Tapie Aug-14/2017 16:03:43

A

Hello Alvin,


The speed of the RJ45 ethernet port is 100M.

Thank you for your inquiry.

Q

RJ 45 port speed? and, can install an external HDD? Thanks

By Manuel Jul-30/2017 10:41:25

A

Hello Manuel,
Thank you for your inquiry.

It supports external HDD.

Let me know if you need any help.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Is the price quoted as US$ or Aus$. Is Kodi 17 pre loaded?

By John May-21/2017 00:02:31

A

Hello John,


The KODI is pre-installed. The price is US dollars.

Q

quero comprar este tv box mecool e queria saber se voceis podem colocar o valor na nota de envio no maximo U$ 49.00 dolares para eu nao precisar pagar imposto aduaneira.aguardo resposta obrigado

By CARLOS ALBERTO MASTELLI Aug-03/2017 03:47:19

A

Hello CARLOS,

We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.



Q

What is the shipping address for returns if I have a problem with the box? I want to find out how much it will cost me for shipping if I have to send it back to you for repairs or refund. It would be nice if you had shipping address here in the United States, but the cost will be a lot more if it is in China. Thank you!

By BARGINHUNTER2018 Jun-05/2017 05:19:42

A

Hello BARGINHUNTER2018
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Can you please send a link to dowload the fimware to the Mecool Pro and Pro L the more newer it works most better

By Abelardo Elizondo May-14/2018 22:17:09

A

Hello Abelardo,
Thanks for your inquiry.

Here is the link of the firmware update: https://mega.nz/#F!bUt1TRqQ!BQ5eek-OjVkIwwKzq-ZSKA


Q

Hallo Can you please send us a link to the newest Firmware updates for this device Thank you in advance

By Mohammad Aqrabawi Feb-08/2018 15:03:10

A

Hello Mohammad, 
Link:https://mega.nz/#F!bUt1TRqQ!BQ5eek-OjVkIwwKzq-ZSKA.

Let me know if you need any help.

Q

Hello! One request only. Would you please declare the item price lower ( or as a gift) in order to avoid paying import tax at local post office? Thank you

By robvanes Jun-05/2017 18:42:02

A

Hello robvanes, 

Thanks for your inquiry.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately,we have no control over these regulations and potential import duties.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.