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Customer Questions & Answers

  • All(15)
  • Product Information(10)
  • Stock Status
  • Payment(1)
  • About Shipping(3)
  • Others(1)
Q

Why can't this product be shipped to Brazil? I really want to buy it

By tulio Jul-13/2018 21:25:35

A

Hello Tulio,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

What's the clock speed of the processor?

By Harold Jun-26/2018 18:42:08

A

1.0ghz-2.6ghz

Q

HDD is NVMe SSD or SATA SSD ?

By Muthu Apr-04/2018 01:38:19

A

Dear Muthu,


The HDD is SATA SSD.


Q

european plug ?

By mo Sep-18/2017 23:33:19

A

Dear mo,


Thank you for your inquiry.

Sorry, it is CN plug.

Q

The invoice is important for my customs & taxes. Can I depend on your cooperation to avoid unneccesary costs after the item is sent?

By E K Sep-10/2017 10:46:38

A

Hello E,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I want to be Russian and Ukrainian keyboard layouts. And I want an active stylus.

By Andrew Aug-23/2017 13:04:24

A

Hello Andrew,


We are sorry that this item comes with English layout  and without the active stylus.

Thank you for your inquiry.


Q

Does this item come with a UK keyboard, I need a notebook with the £ sign

By Jim Martin Aug-04/2017 11:24:32

A

Hello Jim,


Sorry that it comes with an English keyboard.

Thank you for your inquiry.

Q

salve, volevo sapere quali stylus sono compatibili con questo prodotto

By luca Aug-01/2017 18:16:18

A

Hello luca,
Thank you for your inquiry.

Please check the stylus below http://www.gearbest.com/tablet-accessories/pp_314890.html

Let me know if you need any help.

Q

Hello The keyboard dont have special portuguese characcters. Have solution to this? Special characyters = ç; é, á, ã, ê... Thankyou

By António Graça Jul-18/2017 09:54:23

A

Hello António, 


Sorry, currently the keyboard is unable to be customized.

Thank you for your inquiry.

Q

I will need a bill if I purchase the notebook. How will I get the bill? Thank you! C.

By C. Jun-19/2017 18:03:05

A

Hello C., 
Thanks for your inquiry.


Please note that we can send you the invoice after you place the order.

Q

What's the clock speed of the processor?

By Harold Jun-26/2018 18:42:08

A

1.0ghz-2.6ghz

Q

HDD is NVMe SSD or SATA SSD ?

By Muthu Apr-04/2018 01:38:19

A

Dear Muthu,


The HDD is SATA SSD.


Q

european plug ?

By mo Sep-18/2017 23:33:19

A

Dear mo,


Thank you for your inquiry.

Sorry, it is CN plug.

Q

I want to be Russian and Ukrainian keyboard layouts. And I want an active stylus.

By Andrew Aug-23/2017 13:04:24

A

Hello Andrew,


We are sorry that this item comes with English layout  and without the active stylus.

Thank you for your inquiry.


Q

Does this item come with a UK keyboard, I need a notebook with the £ sign

By Jim Martin Aug-04/2017 11:24:32

A

Hello Jim,


Sorry that it comes with an English keyboard.

Thank you for your inquiry.

Q

salve, volevo sapere quali stylus sono compatibili con questo prodotto

By luca Aug-01/2017 18:16:18

A

Hello luca,
Thank you for your inquiry.

Please check the stylus below http://www.gearbest.com/tablet-accessories/pp_314890.html

Let me know if you need any help.

Q

Hello The keyboard dont have special portuguese characcters. Have solution to this? Special characyters = ç; é, á, ã, ê... Thankyou

By António Graça Jul-18/2017 09:54:23

A

Hello António, 


Sorry, currently the keyboard is unable to be customized.

Thank you for your inquiry.

Q

What keyboard config? QWERTY?

By Victor Jun-10/2017 09:58:17

A

Hello Victor,


Yes, it should be qwerty.

Q

Is it possible to install linux, or to have it with linux?

By Nicola Apr-26/2017 12:58:48

A

Hello Nicola,


Its preinstalled systems is Microsoft Windows 10 Home OS.

Let me know if you need any help.


Q

What is the default language of Windows 10 Home comes with this product?

By Noenought Apr-26/2017 04:30:16

A

Hi, Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

I will need a bill if I purchase the notebook. How will I get the bill? Thank you! C.

By C. Jun-19/2017 18:03:05

A

Hello C., 
Thanks for your inquiry.


Please note that we can send you the invoice after you place the order.

Q

Why can't this product be shipped to Brazil? I really want to buy it

By tulio Jul-13/2018 21:25:35

A

Hello Tulio,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

The invoice is important for my customs & taxes. Can I depend on your cooperation to avoid unneccesary costs after the item is sent?

By E K Sep-10/2017 10:46:38

A

Hello E,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Will the Europe Priority shipping really be available for shipping to Austria or will you change it after ordering to DHL shipping without any explanation like you did with the Chuwi Lapbook that I bought which incurred significant additional customs and tax fees?

By Andreas Krammer Apr-27/2017 11:05:23

A

Hello Andreas,

There are 2 shipping ways you can choose to ship your order to Austria:


  1. Priority Line 

  2. Expedited Shipping


For the taxes problem, it was charged by your local Customs Office and country regulations that is beyond our control and we hope you could understand it.


Please check this link: http://www.gearbest.com/about/faq.html  . 

By ordering customer agrees to our terms and conditions by default: http://www.gearbest.com/about/terms-and-conditions.html  .


Q

Before I make a purchase, I have a few questions: 1. Does the version come with Windows 10 in English? 2. Is it possible to add Windows 10 to the Hebrew language? 3. Can I receive the standard mail service with tracking number? 4. Is there a possibility of shipping insurance? 5. Are there accessories like screen protector, stylus pen? 6. Is there a solution to the heating problem? 7. Possibility to pay using PayPal? Thank you

By Moshe Ziv Jun-07/2017 17:31:45

A

Hello Moshe, 
Thanks for your inquiry.


Languages: Windows OS is built-in Chinese and English.


Please note that other languages need to be downloaded by WiFi.

Please note that the shipping fee will be charged by shipping company if you want the tracking number.    

You can purchase the shipping insurance.

Package only contents:Charger* 1 Notebook* 1    


The heating of the device is not a issue.

You can purchase the device via paypal.