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Customer Q&A

  • All(78)
  • Product Information(44)
  • Stock Status(3)
  • Payment(2)
  • About Shipping(18)
  • Others(11)
Q

I would like to ask you where is the warehouse of the phone (HK-4) in europe or overseas?

By dora Aug-08/2018 07:14:28

A

Hello Dora,
It is in Hong Kong.

Q

Does this product have a warranty?

By Giedre Apr-08/2018 01:16:31

A

Hello Giedre,

Sure.
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is it possible to update the android 7.0 version? I can't see any wireless update button, android 7.0 has problems with many apps, especially navigation apps.

By Erik Mar-09/2018 16:37:36

A

Hello Erik,


This item is android 7.0 version. 


Let me know if you need any further assistance. 


Q

The telephone have International Version? Have italian language. Tanks

By bigolo Nov-08/2017 19:09:49

A

Hello bigolo,
The item is unlocked for Worldwide use.

In addition,it has Italian language.

If you don't want it ,you can check this link:https://www.gearbest.com/Plus-4G-Phablet-International-_gear/


Q

Halo this phone has a Gyroscope? Thanks

By Fabrizio Oct-31/2017 14:49:53

A

Hello Fabrizio,
We are sorry it doesn't has.

Q

Comes with hood and film

By Weverton Oct-22/2017 18:30:07

A

Hello Weverton,

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Silicone Case: 1 
Screen Protector: 1 
OTG Cable: 1


Q

Could you tell me if this will come with a UK plug?

By Richard Sep-19/2017 20:10:40

A

Hello Richard,

It has EU plug.

Q

Hello, I have a few questions before to buy : 1.-There is warranty period? 2. Any documents required for payments processing? 3. how long it takes to get to Pakistan Karachi? Thank you

By REHMAT Sep-08/2017 09:59:38

A

Hello REHMAT
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hello, I have a few questions before you buy: 1.-There is warranty period? 2. do you have language catalan? 3. how long it takes to get to Spain? Thank you

By Jordi Sep-07/2017 10:28:28

A

Hello Jordi,

Please check the language of the item in the link http://prntscr.com/gikcay 


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

does it support 5g wifi thx

By mehmet Sep-06/2017 17:48:50

A

Hello mehmet,

Sorry, it doesn't support 5g wifi.

Q

Is it possible to update the android 7.0 version? I can't see any wireless update button, android 7.0 has problems with many apps, especially navigation apps.

By Erik Mar-09/2018 16:37:36

A

Hello Erik,


This item is android 7.0 version. 


Let me know if you need any further assistance. 


Q

The telephone have International Version? Have italian language. Tanks

By bigolo Nov-08/2017 19:09:49

A

Hello bigolo,
The item is unlocked for Worldwide use.

In addition,it has Italian language.

If you don't want it ,you can check this link:https://www.gearbest.com/Plus-4G-Phablet-International-_gear/


Q

Halo this phone has a Gyroscope? Thanks

By Fabrizio Oct-31/2017 14:49:53

A

Hello Fabrizio,
We are sorry it doesn't has.

Q

Comes with hood and film

By Weverton Oct-22/2017 18:30:07

A

Hello Weverton,

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Silicone Case: 1 
Screen Protector: 1 
OTG Cable: 1


Q

Could you tell me if this will come with a UK plug?

By Richard Sep-19/2017 20:10:40

A

Hello Richard,

It has EU plug.

Q

Hello, I have a few questions before you buy: 1.-There is warranty period? 2. do you have language catalan? 3. how long it takes to get to Spain? Thank you

By Jordi Sep-07/2017 10:28:28

A

Hello Jordi,

Please check the language of the item in the link http://prntscr.com/gikcay 


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

does it support 5g wifi thx

By mehmet Sep-06/2017 17:48:50

A

Hello mehmet,

Sorry, it doesn't support 5g wifi.

Q

Good morning I would like to know if the device contains NFC if it has google play if it is compatible with downloading facebook, whatsaap if it accepts chip from VIVO and if you send a code where they send along with the device a glass film and a personalized cover

By Roni silva de almeida Sep-02/2017 09:51:45

A

Hello Roni,
Thank you for your inquiry.

It does not support NFC.

You can download the apps you like from google play store.

Let me know if you need any help.

Q

Is it possible to recharge the phone with standard 5V cable and charger (for example via computer USB) or only through the charger that comes with the device.

By Tal Aug-14/2017 19:30:14

A

Hello Tal,

It would be safe if you charge it with the charger that comes with the device.

It is ok if you charge it via computer USB.

Q

What is the memory of this Oukitel K6000 Plus 4G?

By Badreldin Aug-09/2017 13:15:11

A

Hello Badreldin,
Thank you for your inquiry.

RAM: 4GB RAM 
ROM: 64GB 
External Memory: TF card up to 256GB.

Let me know if you need any help.

Q

is the mobile in stock? or in pre-sale?

By Rafa Villalta Apr-28/2017 08:11:22

A

Hello, Rafa

Thank you for the inquiry.

The item is in stock now, please feel free to order it.

Please feel free to contact us if you have additional questions.

Q

When will it be sold from Gearbest EU warehouse?

By Arthur Apr-25/2017 15:59:15

A

Hello Arthur,

We expect to receive the stock on April 28-April 30.

Let me know if you need any help.

Q

hello, there was statet presale end april 12 and now i see ends in 17h. i wanted to buy it greetings

By markus Apr-09/2017 18:08:25

A

Hello markus, 

The item is in flash sale promotion now, so I advise you to place the order as soon as possible. 

Let me know if you need any help.



Q

el pago es en dolares o ne pesos esque soy mexicano

By iker May-28/2017 18:16:54

A

Hello iker,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

como compro no boleto

By explosivo1 May-26/2017 21:02:10

A

Hello, explosivo1

Thank you for the inquiry.

You can register Gearbest account- Add item to cart - edit address - Place order - Pay for the order.

Please feel free to contact us if you have additional questions.

Q

I would like to ask you where is the warehouse of the phone (HK-4) in europe or overseas?

By dora Aug-08/2018 07:14:28

A

Hello Dora,
It is in Hong Kong.

Q

Hello, I have a few questions before to buy : 1.-There is warranty period? 2. Any documents required for payments processing? 3. how long it takes to get to Pakistan Karachi? Thank you

By REHMAT Sep-08/2017 09:59:38

A

Hello REHMAT
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hello, I am in greece, I would like to know in how long would the product be shippin in greece from the day of my order. Thanks

By GIANNIS Aug-16/2017 08:10:53

A

Hello GIANNIS,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Olá, gostaria de saber em quanto tempo esse produto chegara ao meu destino CEP: 5854-000

By Adriano Jul-29/2017 18:51:43

A

Hello Adriano,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, I am in Mexico for as month, I would like to know in how long would the product be shippin in mexico from the day of my order. Thanks

By fabien Jul-25/2017 22:51:24

A

Hello fabien,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, I am interested in the smartphone and happy about the attractive price. Lately I noticed, the shipping will be from Hongkong, so I wonder, whether I will be charged with import sales tax or any other custom duties by importing it to germany. Thanks for your answer in advance. Sincerely yours Andreas Röber

By Andreas Jul-24/2017 16:03:06

A

Hello Andreas,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Where is the wharehouse, is it in Europe

By Leonel Jul-18/2017 13:41:16

A

Hello Leonel,
In UK.

Q

Where is the wharehouse, is it in Europe

By Leonel Jul-18/2017 13:41:09

A

Hello Leonel,
In UK.

Q

make shipments to Mexico?

By Antonio Jul-01/2017 00:43:47

A

Hello Antonio,
We can ship to your country by 

Flat Rate Shipping    10 - 20 business days    FREE SHIPPING    

Expedited Shipping    3 - 10 business days    $5.38    


Q

Hello. I would like to order this phone. My question is. I live in slovenia, contry which is a part of eu.Why i can not order phone from eu.supplier, if is slovenia part of eu ?

By Белов Jun-25/2017 14:36:52

A

Hello Белов,
We are sorry no shipping company can ship to your country.

Q

Does this product have a warranty?

By Giedre Apr-08/2018 01:16:31

A

Hello Giedre,

Sure.
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, Does this phone contain IMEI registered with the GSMA? How many units do you have in stock?

By Estoque e ano de lançamento Aug-22/2017 15:51:06

A

Hello Estoque,
It has IMEI.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

We have more than 200 items in stock.

Q

Good afeternoom. I want to know if they declare the price of the product so that the packaging is put $ 22.60, because my country (Brazil) would tax if the real value is stated and this would increase the value of the cell phone. So I wonder if you would declare the price on the packaging for $ 22.60?

By Italo Jul-17/2017 17:18:49

A

Hello Italo, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Good afeternoom. I want to know if they declare the price of the product so that the packaging is put $ 22.60, because my country (Brazil) would tax if the real value is stated and this would increase the value of the cell phone. So I wonder if you would declare the price on the packaging for $ 22.60?

By Italo Jul-17/2017 17:18:46

A

Hello Italo, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Where do Iget a SIM card for this phone.

By Don Jul-16/2017 21:39:23

A

Hello Don,
You can insert the SIM card with the SD card in the slot together.

Let me know if you need any help.

Q

where i can get free warranty service in Vietnam Hanoi, . I am from Vietnam..... where is customer service center for oukitel in Hanoi .

By Cd franklin Jun-25/2017 12:41:19

A

Hello Cd
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Sorry, but we do not have store in Vietnam.

Q

Is there greek language?

By Mike Jun-18/2017 18:12:39

A

Hello Mike, 
Thanks for your inquiry.


Please note that it has greek language

Q

Hello, I receive my Oukitel. It's a superb telephone. But I have a small problem with my 4G. When I restart my phone or turn off the flight mode or change my connection from Wifi to 4G, my 4G internet connection is not working (the signal strenght is full), there is an exclamation mark on the signal strenght even if I turn off my data connection and on it there is still the same poblem. Thanks in advance.

By Aslam MARECAR May-11/2017 17:27:23

A

Hello Aslam


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello, I receive my Oukitel that I purchased from you. It's a superb telephone but I have a small problem with 4G connection. When I restart my phone or I change my connection from Wifi to 4G or I turn off the flight mode, the 4G Internet connection is not working there is an exclamation mark on the signal strenght (the signal strenght is full) even if I turn off my data connection and on again. Do you have any soltion for this ? Thanks in advance.

By Aslam May-11/2017 14:47:36

A

Hello Aslam


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

hello , only a question about tax . I'm thinking to buy this phone but I'am in Italy. I've read online that the warrancy is 2 yrs , but I don't understand if in this product the tax are included in the price or I risk in Italy to pay other money . p.s: language is also italian? best regards Elle

By elle May-11/2017 00:14:12

A

Hello elle,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html