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Customer Questions

  • All(78)
  • Product Information(44)
  • Stock Status(3)
  • Payment(2)
  • About Shipping(18)
  • Others(11)
Q

I would like to ask you where is the warehouse of the phone (HK-4) in europe or overseas?

By dora Aug-08/2018 07:14:28

A
Hello Dora,It is in Hong Kong.
Q

Does this product have a warranty?

By Giedre Apr-08/2018 01:16:31

A
Hello Giedre,Sure.Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Is it possible to update the android 7.0 version? I can't see any wireless update button, android 7.0 has problems with many apps, especially navigation apps.

By Erik Mar-09/2018 16:37:36

A
Hello Erik,This item is android 7.0 version. Let me know if you need any further assistance. 
Q

The telephone have International Version? Have italian language. Tanks

By bigolo Nov-08/2017 19:09:49

A
Hello bigolo, The item is unlocked for Worldwide use.In addition,it has Italian language.If you don't want it ,you can check this link:https://www.gearbest.com/Plus-4G-Phablet-International-_gear/
Q

Halo this phone has a Gyroscope? Thanks

By Fabrizio Oct-31/2017 14:49:53

A
Hello Fabrizio, We are sorry it doesn't has.
Q

Comes with hood and film

By Weverton Oct-22/2017 18:30:07

A
Hello Weverton, Package ContentsCell Phone: 1 Power Adapter: 1 USB Cable: 1 Silicone Case: 1 Screen Protector: 1 OTG Cable: 1
Q

Could you tell me if this will come with a UK plug?

By Richard Sep-19/2017 20:10:40

A
Hello Richard,It has EU plug.
Q

Hello, I have a few questions before to buy : 1.-There is warranty period? 2. Any documents required for payments processing? 3. how long it takes to get to Pakistan Karachi? Thank you

By REHMAT Sep-08/2017 09:59:38

A
Hello REHMATPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.htmlGearbest accepts the following safe and secure payment methods:1. PayPal2. Credit card via PayPal3. Wire transfer4. Western Union5. Boleto Bancario via EbanxAvailable payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. If you would like to pay by wire transfer or Western Union, please contact us for further details.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html
Q

Hello, I have a few questions before you buy: 1.-There is warranty period? 2. do you have language catalan? 3. how long it takes to get to Spain? Thank you

By Jordi Sep-07/2017 10:28:28

A
Hello Jordi,Please check the language of the item in the link http://prntscr.com/gikcay Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html
Q

does it support 5g wifi thx

By mehmet Sep-06/2017 17:48:50

A
Hello mehmet,Sorry, it doesn't support 5g wifi.