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Customer Questions & Answers

  • All(32)
  • Product Information(27)
  • Stock Status(1)
  • Payment
  • About Shipping(2)
  • Others(2)
Q

Can you ship to Brazil?

By Gui Fortes Feb-17/2019 00:42:27

A

Hello Gui,


Yes, we can ship to your country for you.

Let me know if you need any further assistance. 


Q

É compatível com o Moto G6plus?

By Renan Silva Feb-12/2019 23:09:46

A

Hello Renan,


Yes, they are compatible.


Let me know if you need any further assistance. 


Q

Are you shipping this speaker to Brazil? It is compatible with Iphone 6s?

By Luis Arnaldo Jan-30/2019 17:02:31

A

Hello Luis,

Because the limit shipping method,this item can't be shipped to your country now. We will improve it as soon as possible.

Please kindly choose other available items.    

                                                                                           

Please let me know if you need further assistance for your order.

Compatible with: iPhone,iPod,Laptop,Mobile phone,MP3,MP4,MP5,PC,Tablet PC 

It is compatible with Iphone 6s.


Q

Is the product waterproof and can be used outdoor?

By Noam Jan-24/2019 06:04:04

A

Hello Noam,


The product is not waterproof.

Q

Does it connect with iPhone 7s

By Kim Nov-08/2018 00:30:13

A

Hello Kim, 
Yes,it is.

Q

Does it have microphone? Can I make calls with this speaker?

By João Aug-27/2018 02:53:19

A

Hello João, 
It has built-in microphone, you can answer or reject your phone call by pressing the speaker's power button.

Let me know if you need any help.

Q

Does it work with iphone 5s?

By João Proença Aug-22/2018 11:19:58

A

Hello João, 
Yes ,this item is bluetooth connecting .

Q

Is it contain SD card slot?

By Regina Apr-10/2018 13:05:31

A

Hello Regina,
Thanks for your inquiry.

Sorry, the item does not have the SD card slot.

Q

once the speaker arrives, it is ready to use? i mean fully charged or do i need to charge it before? Thanks

By Alex Mar-09/2018 04:35:32

A

Hello Alex,

It  is ready to use.

Charging Time: 3 hours 
Working Time: 10 hours

Q

Can I connect two of these speakers to my Samsung Galaxy 8 phone and have it play at the same time?

By Sang Nov-09/2017 15:45:44

A

Hello Sang,


You can't use the item as you asked.


Q

É compatível com o Moto G6plus?

By Renan Silva Feb-12/2019 23:09:46

A

Hello Renan,


Yes, they are compatible.


Let me know if you need any further assistance. 


Q

Is the product waterproof and can be used outdoor?

By Noam Jan-24/2019 06:04:04

A

Hello Noam,


The product is not waterproof.

Q

Does it connect with iPhone 7s

By Kim Nov-08/2018 00:30:13

A

Hello Kim, 
Yes,it is.

Q

Does it have microphone? Can I make calls with this speaker?

By João Aug-27/2018 02:53:19

A

Hello João, 
It has built-in microphone, you can answer or reject your phone call by pressing the speaker's power button.

Let me know if you need any help.

Q

Does it work with iphone 5s?

By João Proença Aug-22/2018 11:19:58

A

Hello João, 
Yes ,this item is bluetooth connecting .

Q

Is it contain SD card slot?

By Regina Apr-10/2018 13:05:31

A

Hello Regina,
Thanks for your inquiry.

Sorry, the item does not have the SD card slot.

Q

once the speaker arrives, it is ready to use? i mean fully charged or do i need to charge it before? Thanks

By Alex Mar-09/2018 04:35:32

A

Hello Alex,

It  is ready to use.

Charging Time: 3 hours 
Working Time: 10 hours

Q

Can I connect two of these speakers to my Samsung Galaxy 8 phone and have it play at the same time?

By Sang Nov-09/2017 15:45:44

A

Hello Sang,


You can't use the item as you asked.


Q

Bonjour, pour un Xiaomi Redmi 2 c'est ok? Merci

By george Sep-24/2017 16:22:54

A

Hello george,
Compatible with: iPhone,iPod,Laptop,Mobile phone,MP3,MP4,MP5,PC,Tablet PC .

Q

Works with Smarphone with Bluetooth 4.0

By Giu Sep-02/2017 03:23:51

A

Hello Giu,
Thank you for your inquiry.

It only works with Bluetooth 4.2.

Let me know if you need any help.

Q

Is the stock available? I place the order on 15days back till now not shipped

By Pavan Kumar Mankala Sep-21/2017 18:22:17

A

Hello Pavan,
This item in stock now, please contact our support center for your order issue.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can you ship to Brazil?

By Gui Fortes Feb-17/2019 00:42:27

A

Hello Gui,


Yes, we can ship to your country for you.

Let me know if you need any further assistance. 


Q

Are you shipping this speaker to Brazil? It is compatible with Iphone 6s?

By Luis Arnaldo Jan-30/2019 17:02:31

A

Hello Luis,

Because the limit shipping method,this item can't be shipped to your country now. We will improve it as soon as possible.

Please kindly choose other available items.    

                                                                                           

Please let me know if you need further assistance for your order.

Compatible with: iPhone,iPod,Laptop,Mobile phone,MP3,MP4,MP5,PC,Tablet PC 

It is compatible with Iphone 6s.


Q

After the first charge finished, the speaker didn't work after order charge. Could u help me?

By Jg Jul-29/2017 02:02:50

A

Hello Jg
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi, I just bought the product and i want to know when it arrives here in Brazil

By C Jun-02/2017 15:37:27

A

Hello C,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html