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Customer Q&A

  • All(11)
  • Product Information(6)
  • Stock Status(1)
  • Payment(1)
  • About Shipping
  • Others(3)
Q

you will have this phone still selling me how to buy it

By Angelina Oct-28/2017 15:13:03

A

Hello Angelina,
We are sorry this item is out of stock.

Q

Hello, there is a channel on YouTube. 45 000 subscribers, good views. I want to receive your item for review for free, do you have such options? Product MAZE Blade 4G Phablet - BLACK. My channel : https://www.youtube.com/channel/UCQkhwujYqVFXzcKDyGIqZEw

By Denis Jul-29/2017 19:08:28

A

Hello Denis,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Magyar nyelv is van benne??? Üdv Zoli...

By Szabo Jul-27/2017 18:01:45

A

Hello Szabo,
Sorry it can not support Hungarian, please check it as below.

Language: Japanese, Traditional Chinese, Simplified Chinese, Indonesian, Malaysian, Catalan, Czech, Danish, Portuguese, Roman, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish Language, Greek, Arabic, Urdu, Hebrew, Armenian, Ukrainian, Serbian, Russian, Kazakh, Bulgarian, French, Filipino, Spanish (US), Spanish, Polish, Italian, English (UK), English (United States), Estonian, German (Switzerland), German (Austria) 

Let me know if you need any further assistance. 


Q

É vendido por fora ou acompanha o produto capa de proteção e película de vidro?

By jonathan lima Jul-10/2017 08:35:06

A

Hi jonathan 

Thanks for your inquiry.

Sorry, we do not have the screen protector and the case for the item for sale.

Q

This cell phone has input for 1 or 2 chips.

By Wilson Jun-24/2017 11:27:37

A

Hello, Wilson

Thank you for the inquiry.

SIM Card: dual SIM dual standby. Dual Micro SIM

It support 2 cards.

Please feel free to contact us if you have additional questions.

Q

I want to buy: Screen Protector, Anti-drop case or Leather case, where do I find these items, I don't buy any smartphone without them, Because I have broke 2 smartphones by droping.

By Phi Hung HOANG Jun-18/2017 11:55:49

A

Hello, Phi

Thank you for the inquiry.

Sorry, we do not sell the extra accessories for this phone.

Please feel free to contact us if you have additional questions.

Q

Does this phone have OTG , Gyroscope and Front notification led ?

By Salvis Jun-07/2017 12:23:37

A

Hello Salvis,

It supports the OTG.


But it does not have the Gyroscope or Front notification led.

Q

can i use it with any power adapter?

By Oscar Ivan May-27/2017 04:37:04

A

Hello Oscar, 


The item will come with an EU plug.

Q

Ma se dovessi decidere di comprarlo come funziona per garanzia ed assistenza tecnica?

By Pino May-22/2017 20:27:19

A

Hello Pino
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

ola estou comprando hoje esse modelo na cor preta você poderia indicar acessórios deste aparelho para que eu pudesse comprar junto? E qual o tempo de transporte para chegar no brazil ?

By ivan May-13/2017 19:35:29

A

Hello ivan,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Please go to our Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Magyar nyelv is van benne??? Üdv Zoli...

By Szabo Jul-27/2017 18:01:45

A

Hello Szabo,
Sorry it can not support Hungarian, please check it as below.

Language: Japanese, Traditional Chinese, Simplified Chinese, Indonesian, Malaysian, Catalan, Czech, Danish, Portuguese, Roman, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish Language, Greek, Arabic, Urdu, Hebrew, Armenian, Ukrainian, Serbian, Russian, Kazakh, Bulgarian, French, Filipino, Spanish (US), Spanish, Polish, Italian, English (UK), English (United States), Estonian, German (Switzerland), German (Austria) 

Let me know if you need any further assistance. 


Q

É vendido por fora ou acompanha o produto capa de proteção e película de vidro?

By jonathan lima Jul-10/2017 08:35:06

A

Hi jonathan 

Thanks for your inquiry.

Sorry, we do not have the screen protector and the case for the item for sale.

Q

Does this phone have OTG , Gyroscope and Front notification led ?

By Salvis Jun-07/2017 12:23:37

A

Hello Salvis,

It supports the OTG.


But it does not have the Gyroscope or Front notification led.

Q

can i use it with any power adapter?

By Oscar Ivan May-27/2017 04:37:04

A

Hello Oscar, 


The item will come with an EU plug.

Q

ola estou comprando hoje esse modelo na cor preta você poderia indicar acessórios deste aparelho para que eu pudesse comprar junto? E qual o tempo de transporte para chegar no brazil ?

By ivan May-13/2017 19:35:29

A

Hello ivan,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Please go to our Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi there, may this phone work in spain 4g network? and how long will you send it if I order? Thanks.

By Sara N May-12/2017 03:23:50

A

Hello Sara,


The 4G can be used in spain.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

you will have this phone still selling me how to buy it

By Angelina Oct-28/2017 15:13:03

A

Hello Angelina,
We are sorry this item is out of stock.

Q

Hello, there is a channel on YouTube. 45 000 subscribers, good views. I want to receive your item for review for free, do you have such options? Product MAZE Blade 4G Phablet - BLACK. My channel : https://www.youtube.com/channel/UCQkhwujYqVFXzcKDyGIqZEw

By Denis Jul-29/2017 19:08:28

A

Hello Denis,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

This cell phone has input for 1 or 2 chips.

By Wilson Jun-24/2017 11:27:37

A

Hello, Wilson

Thank you for the inquiry.

SIM Card: dual SIM dual standby. Dual Micro SIM

It support 2 cards.

Please feel free to contact us if you have additional questions.

Q

I want to buy: Screen Protector, Anti-drop case or Leather case, where do I find these items, I don't buy any smartphone without them, Because I have broke 2 smartphones by droping.

By Phi Hung HOANG Jun-18/2017 11:55:49

A

Hello, Phi

Thank you for the inquiry.

Sorry, we do not sell the extra accessories for this phone.

Please feel free to contact us if you have additional questions.

Q

Ma se dovessi decidere di comprarlo come funziona per garanzia ed assistenza tecnica?

By Pino May-22/2017 20:27:19

A

Hello Pino
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html