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Customer Questions & Answers

  • All(33)
  • Product Information(16)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(10)
  • Others(4)
Q

Does this camera have GPS?

By Nate Apr-11/2019 18:14:53

A

Hello Nate,

No,it does not

Thank you for your understanding.


Q

Please I have question about battery.How long it will last and can I change it after?

By Tin Feb-22/2019 14:44:42

A

Hello Tin,

Please note that this product has a built-in 1600mAh 3.8V lithium-ion battery, supports 75 minutes of 4K shooting time, supports WiFi, and supports QC2.0 fast charging.

If it is broken, maybe you can go to the repair shop to replace it.


Let me know if you need any further assistance. 


Q

How long is the warranty?

By John Harmon Dec-19/2018 02:30:54

A

Hello John
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

This camera is compatible with google street view?

By Jose David Sep-21/2018 15:48:01

A

Hello Nan,

For your issue, please kindly note:

Yes,it can.


Q

India available how many days

By srikanth Aug-25/2018 03:52:12

A

Hello Srikanth,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the return policy of product

By Krishna Jun-29/2018 08:57:37

A

Hello Krishna,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hi, Was just wondering if you could give a rough estimate of how long it would take to ship to the UK?

By Daniel Hatton Apr-17/2018 15:43:20

A

Hello Daniel,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, I am a YouTube content creator and I have a channel of 65000 subscribers with an average daily viewing rate of 20000 views I do stories with people on the street and I am merging them with funny sections to make the video more fun and I like to collaborate with you and show your product in my next video I have a plan for a successful advertisement I will first thank you at the beginning of the video and Display your product within 40 seconds of the beginning We describe your product and its features and price I assure you that the advertising will succeed because subscribers in my channel always ask me the type of my camera and the programs I use to buy them If it's possible, I want a direct email to send you an email with a brief description of the work I'm doing This is a channel link https://www.youtube.com/channel/UCkwZVCNN4W6FTduZTf0VSYQ I'm waiting for your answer to discuss the details

By mustapha el bourkhissi Mar-16/2018 03:45:32

A

Hello mustapha,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

From where do you ship? Asking because I hope you are able to ship from within EU : )

By Tommy Mar-14/2018 16:50:46

A

Hello Tommy,
Thanks for your inquiry.

The item will be shipped out from Poland.

Q

Hi, I want to purchase this camera. But when you are shipping the item, can you put the description as "Digital camera". As herein Qatar, if description is something related to network, IP CAM, action cam etc, clearance procedure is very hard and we have to pay customs duty, etc etc.. to govt. Please let me know.

By Bijuraj Feb-03/2018 13:43:21

A

Hello Bijuraj,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth or change the item name. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Does this camera have GPS?

By Nate Apr-11/2019 18:14:53

A

Hello Nate,

No,it does not

Thank you for your understanding.


Q

Please I have question about battery.How long it will last and can I change it after?

By Tin Feb-22/2019 14:44:42

A

Hello Tin,

Please note that this product has a built-in 1600mAh 3.8V lithium-ion battery, supports 75 minutes of 4K shooting time, supports WiFi, and supports QC2.0 fast charging.

If it is broken, maybe you can go to the repair shop to replace it.


Let me know if you need any further assistance. 


Q

How long is the warranty?

By John Harmon Dec-19/2018 02:30:54

A

Hello John
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

This camera is compatible with google street view?

By Jose David Sep-21/2018 15:48:01

A

Hello Nan,

For your issue, please kindly note:

Yes,it can.


Q

Hello i bought this camera and i got it. But after i test my video I move my video to my PC and video looks goggles like divide. how can i change this to Vr?

By YANG Oct-01/2017 03:23:56

A

Hello YANG
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello sir, i'd like to bye a xiaomi mijia 3.5k Panorama Action Camera but there are 2 editions domestic and international.Could you explane to me the diferrence between. thanks for your time

By MARIA Sep-19/2017 12:30:50

A

Dear MARIA,


Thank you for your inquiry.

The differences between the international edition and domestic edition: the international edition is equipped with English external packing, English user manual and uses English version APP

Q

Hello, can the domestic version be used with the English app? Thanks!

By Laurent Jun-28/2017 21:00:40

A

Hello Laurent,
Yes,it supports English,Simplified Chinese,Traditional Chinese.

Let me know if you need any help.

Q

Will the android phone with Exynos 5433 CPU render full resolution video?

By Saulius Jun-27/2017 20:16:01

A

Hello, Saulius

Thank you for the inquiry.

3.5K video resolution, which can bring you high HD video enjoyment.

If the screen resolution of your smartphone support this 3.5K resolution, then yes it is supported.

Please feel free to contact us if you have additional questions.

Q

Can i use the english app from playstore for the domestic version? The writings on the camera screen (where i can choose photo mode, video mode, timelapse and settings) will be english in domestic mode? So only the manual wont be english?

By Thomas Jun-22/2017 05:51:58

A

Hello Thomas,
Yes, you can use English app.

Q

Difference between domestic and international version?

By Erik Madden Jun-21/2017 02:55:49

A

Hello Erik, 


The differences between the international edition and domestic edition: 

the international edition is equipped with English external packing, English user manual and uses English version APP

Thank you for your inquiry.

Q

Hello. Is this item currently in stock and how long will it take to complete processing and then ship? Thnks

By Mohit Nov-28/2017 10:20:57

A

Hello Mohit, 
Please note that the item is available now.

You can make the order and we will arrange the shipment soon.


Q

Hi. Please tell me what happened to EU warehouse? Yesterday was available. I was about to purchase today, but no EU warehouse in the list. Thank you very much.

By Roman Tashev May-30/2017 14:28:43

A

Hello Roman,
We are sorry this item not in stock in EU warehouse.

Q

IF i ored this camera 360 xiaomi i will pay customs ?

By KONSTANTINOS Nov-24/2017 15:18:56

A

Hello KONSTANTINOS,

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it. 


Q

India available how many days

By srikanth Aug-25/2018 03:52:12

A

Hello Srikanth,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the return policy of product

By Krishna Jun-29/2018 08:57:37

A

Hello Krishna,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hi, Was just wondering if you could give a rough estimate of how long it would take to ship to the UK?

By Daniel Hatton Apr-17/2018 15:43:20

A

Hello Daniel,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

From where do you ship? Asking because I hope you are able to ship from within EU : )

By Tommy Mar-14/2018 16:50:46

A

Hello Tommy,
Thanks for your inquiry.

The item will be shipped out from Poland.

Q

Hi, I want to purchase this camera. But when you are shipping the item, can you put the description as "Digital camera". As herein Qatar, if description is something related to network, IP CAM, action cam etc, clearance procedure is very hard and we have to pay customs duty, etc etc.. to govt. Please let me know.

By Bijuraj Feb-03/2018 13:43:21

A

Hello Bijuraj,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth or change the item name. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

can you opne shipin to SPAIN PLEAZ

By derdak Dec-03/2017 14:44:10

A

Hello derdak,


Yes, we can ship to SPAIN. 


Let me know if you need any further assistance. 


Q

When can the camera appear on sale in a EU warehouse?

By Ace-B Oct-18/2017 14:36:24

A

Hello Ace-B,
We are sorry we don't have this plan yet.

Q

I wanted to order this product, but I'm leaving on a trip in three weeks, and afaik you cannot guarantee it will reach me in that time (Belgium). Such a pity...

By Thomas Oct-10/2017 21:04:44

A

Hello Thomas,
This item in stock now, we can ship to you at once.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Q

Would you like to know the amount of tax you have to pay here in Brazil if it will be taxed?

By Thiago Jul-27/2017 13:54:46

A

Hello Thiago,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How long does it take to USA?

By Kee Jun-19/2017 23:13:22

A

Dear Kee,


Total Delivery Time = Processing Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.

The exact shipping time depends on the shipping method you choose. 
1) Flat Rate Shipping: Between 10-25 business days to ship to the destination, by post office.
2) Standard Shipping: Between 7-15 business days to be delivered, by EMS.
3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

Please note that the above shipping times are for guidance only. 


Q

Hello, I am a YouTube content creator and I have a channel of 65000 subscribers with an average daily viewing rate of 20000 views I do stories with people on the street and I am merging them with funny sections to make the video more fun and I like to collaborate with you and show your product in my next video I have a plan for a successful advertisement I will first thank you at the beginning of the video and Display your product within 40 seconds of the beginning We describe your product and its features and price I assure you that the advertising will succeed because subscribers in my channel always ask me the type of my camera and the programs I use to buy them If it's possible, I want a direct email to send you an email with a brief description of the work I'm doing This is a channel link https://www.youtube.com/channel/UCkwZVCNN4W6FTduZTf0VSYQ I'm waiting for your answer to discuss the details

By mustapha el bourkhissi Mar-16/2018 03:45:32

A

Hello mustapha,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

I want to buy Xiaomi mijia 3.5K. and I have a questions. Can I buy insurance from kerry express in my country? And I want a tax invoice. Total Price How much money? How do I pay? Thankyou.

By WONGSAPRAT Oct-25/2017 09:38:13

A

Hello WONGSAPRAT 

You may buy the insurance for the order.

We may send you the invoice after shipment.
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check the total price.

You may add the insurance after choosing the shipping method.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

Can you showed the value of this products under 30$?

By bebe May-07/2017 16:45:53

A

Hello bebe,


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is there any warranty on this product?

By Chan May-05/2017 02:24:19

A

Hello Chan
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html