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Customer Questions

  • All(33)
  • Product Information(16)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(10)
  • Others(4)
Q

Does this camera have GPS?

By Nate Apr-11/2019 18:14:53

A
Hello Nate,No,it does notThank you for your understanding.
Q

Please I have question about battery.How long it will last and can I change it after?

By Tin Feb-22/2019 14:44:42

A
Hello Tin,Please note that this product has a built-in 1600mAh 3.8V lithium-ion battery, supports 75 minutes of 4K shooting time, supports WiFi, and supports QC2.0 fast charging.If it is broken, maybe you can go to the repair shop to replace it.Let me know if you need any further assistance. 
Q

How long is the warranty?

By John Harmon Dec-19/2018 02:30:54

A
Hello JohnPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

This camera is compatible with google street view?

By Jose David Sep-21/2018 15:48:01

A
Hello Nan,For your issue, please kindly note:Yes,it can.
Q

India available how many days

By srikanth Aug-25/2018 03:52:12

A
Hello Srikanth,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

What is the return policy of product

By Krishna Jun-29/2018 08:57:37

A
Hello Krishna,Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 
Q

Hi, Was just wondering if you could give a rough estimate of how long it would take to ship to the UK?

By Daniel Hatton Apr-17/2018 15:43:20

A
Hello Daniel,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Hello, I am a YouTube content creator and I have a channel of 65000 subscribers with an average daily viewing rate of 20000 views I do stories with people on the street and I am merging them with funny sections to make the video more fun and I like to collaborate with you and show your product in my next video I have a plan for a successful advertisement I will first thank you at the beginning of the video and Display your product within 40 seconds of the beginning We describe your product and its features and price I assure you that the advertising will succeed because subscribers in my channel always ask me the type of my camera and the programs I use to buy them If it's possible, I want a direct email to send you an email with a brief description of the work I'm doing This is a channel link https://www.youtube.com/channel/UCkwZVCNN4W6FTduZTf0VSYQ I'm waiting for your answer to discuss the details

By mustapha el bourkhissi Mar-16/2018 03:45:32

A
Hello mustapha,Please kindly contact our Youtube team via email here:  youtube@gearbest.com.
Q

From where do you ship? Asking because I hope you are able to ship from within EU : )

By Tommy Mar-14/2018 16:50:46

A
Hello Tommy, Thanks for your inquiry.The item will be shipped out from Poland.
Q

Hi, I want to purchase this camera. But when you are shipping the item, can you put the description as "Digital camera". As herein Qatar, if description is something related to network, IP CAM, action cam etc, clearance procedure is very hard and we have to pay customs duty, etc etc.. to govt. Please let me know.

By Bijuraj Feb-03/2018 13:43:21

A
Hello Bijuraj,Unfortunately we cannot declare goods at a lower value than what the item is truly worth or change the item name. We are sorry for this inconvenience. We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.htmlIf you have any more questions please feel free to contact us.