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Customer Questions & Answers

  • All(9)
  • Product Information(4)
  • Stock Status
  • Payment(1)
  • About Shipping(3)
  • Others(1)
Q

hello! I can not order this product to Ukraine becouse there is no shipping method. pleace make a shipping to Ukraine!!!

By Alex Mar-04/2019 12:43:23

A

Hello Alex,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Good Morning! Does the camera move like other drones? Example: down, sideways ...

By Chagas Silva Dec-01/2018 10:04:31

A

Hello Chagas, 
No ,I am sincerely sorry that it does not .

Q

Please tell me the differences between MJX Bugs 2B2C and 2B2W?

By Nikolaos Maridakis Nov-17/2018 14:47:40

A

Hello Nikolaos, 

Thank you for your inquiry.  

The B2W has more colors than B2C.

Q

What does it means when in mid flight green lights turn red and blinking. So you have 4 red lights and two are blonking. Whats that?

By Vedran stancic Apr-10/2018 19:36:40

A

Hello Vedran, 
Thanks for your inquiry.

The drone's four footlights turn red to indicate that the drone enters low-power mode.

Q

hello I ordered this product with priority line. I can get a tracking number?

By shaked Aug-17/2017 13:56:43

A

Hello shaked,
Thank you for your inquiry.

It has a tracking number for priority line.

Let me know if you need any help.

Q

Where can I buy additional battery for the drone?

By Uri Aug-07/2017 14:17:29

A

Hello Uri,


Currently there is no additional battery for this drone.

Thank you for your inquiry.

Q

Does it work with GPS and GLONASS satellites, or only with GPS satellites?

By Dejan Aug-02/2017 09:13:02

A

Hello Dejan, 


It works with only GPS sitelites.

Thank you for your inquiry.

Q

How come I cannot use my points (price dedyction) to this product. Thank you.

By Yongyudh na Nagara Jul-31/2017 02:03:51

A

Hello Yongyudh,


To use your points, simply follow the steps below:

1) Please add the items you would like to purchase into your shopping bag.

2)Click "Proceed to check out".

Note that 50 points equal to 1 USD and the value of points cannot be more than 30% of the total product value in one order. Points cannot be used together with coupons. 


Learn more about points here: http://www.gearbest.com/about/about-points.html?157wrew


Q

ISRAEL Express come with tracking number?

By Roi shay Jul-11/2017 13:30:33

A

Hello Roi,
Yes,it has a tracking number.

Let me know if you need any help.

Q

Good Morning! Does the camera move like other drones? Example: down, sideways ...

By Chagas Silva Dec-01/2018 10:04:31

A

Hello Chagas, 
No ,I am sincerely sorry that it does not .

Q

Please tell me the differences between MJX Bugs 2B2C and 2B2W?

By Nikolaos Maridakis Nov-17/2018 14:47:40

A

Hello Nikolaos, 

Thank you for your inquiry.  

The B2W has more colors than B2C.

Q

Where can I buy additional battery for the drone?

By Uri Aug-07/2017 14:17:29

A

Hello Uri,


Currently there is no additional battery for this drone.

Thank you for your inquiry.

Q

Does it work with GPS and GLONASS satellites, or only with GPS satellites?

By Dejan Aug-02/2017 09:13:02

A

Hello Dejan, 


It works with only GPS sitelites.

Thank you for your inquiry.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

How come I cannot use my points (price dedyction) to this product. Thank you.

By Yongyudh na Nagara Jul-31/2017 02:03:51

A

Hello Yongyudh,


To use your points, simply follow the steps below:

1) Please add the items you would like to purchase into your shopping bag.

2)Click "Proceed to check out".

Note that 50 points equal to 1 USD and the value of points cannot be more than 30% of the total product value in one order. Points cannot be used together with coupons. 


Learn more about points here: http://www.gearbest.com/about/about-points.html?157wrew


Q

hello! I can not order this product to Ukraine becouse there is no shipping method. pleace make a shipping to Ukraine!!!

By Alex Mar-04/2019 12:43:23

A

Hello Alex,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

hello I ordered this product with priority line. I can get a tracking number?

By shaked Aug-17/2017 13:56:43

A

Hello shaked,
Thank you for your inquiry.

It has a tracking number for priority line.

Let me know if you need any help.

Q

ISRAEL Express come with tracking number?

By Roi shay Jul-11/2017 13:30:33

A

Hello Roi,
Yes,it has a tracking number.

Let me know if you need any help.

Q

What does it means when in mid flight green lights turn red and blinking. So you have 4 red lights and two are blonking. Whats that?

By Vedran stancic Apr-10/2018 19:36:40

A

Hello Vedran, 
Thanks for your inquiry.

The drone's four footlights turn red to indicate that the drone enters low-power mode.