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Customer Q&A

  • All(63)
  • Product Information(51)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(6)
  • Others(3)
Q

is there a keyboard compatible with this tablet and what is it and cost? Thank you

By Thomas i May-07/2018 13:04:15

A

Dear Thomas,


Please refer to this link https://www.gearbest.com/tablet-accessories-c_12000/

If there is available keyboard for this item, you can find via this link.

Q

So I was wondering in if you don't have a credit card or a PayPal can you just use the western union payment method alone

By Khaila May-05/2018 21:57:52

A

Hello Khaila,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Are you sure battery is 6500mA, and android version is 7? At the producer homepage this item has battery 5000mA and android version is 6. How come you have other technical features? http://en.myvoyo.com/chanpin/pingban/811.shtml

By KRis Mar-03/2018 08:51:51

A

Hello KRis,
Yes.

Battery Capacity(mAh): 6500mAh Li-ion polymer battery 

OS: Android 7.0 

Q

Language GREECE ???????

By Nikos NIKOSHANIAGERAKS Feb-20/2018 13:07:23

A

Hello Nikos,

We are sincerely sorry that there is not Greek for the item.Hope you may understand us.

Q

Hi I am using this product......please tell me that screen guard is already there, or I have to put another one. Thanks

By Rohit Jan-24/2018 07:22:03

A

Hello Rohit,


You need to put another one. 


Let me know if you need any further assistance. 


Q

have greek language

By miltos Dec-10/2017 17:09:20

A

Hello miltos,

Pre-installed Language: Burmese, Arabic, Persian, Hebrew, Korean, Simplified Chinese, Traditional Chinese, Spanish ( America ), French, Polish, Portuguese ( Brazil ), Romanian, Vietnamese, Turkish, Odia, Urdu, Bengli, Nepali, Thai, Burmese, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Indonesian, Italian, Malay, German, English ( India ), English ( United Kingdom ), English ( United States ), Spanish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati. 

Let me know if you need any further assistance. 


Q

I was buy this tablet whit Andoid 6.0 How I can upgrade this on Android 7.0 ? Thank you for reply

By Davide Nov-23/2017 14:46:12

A

Hello Davide,
Please note that the system of the item is Android 7.0.

Q

Has it 6500mAh or 5000mAh battery?

By Gumi Nov-14/2017 09:35:23

A

Hello Gumi,
Please note that it contains a 6500mAh Li-ion polymer battery .

Q

Are you sure of 6500 mah for battery? others website talk about only 5000

By COTTE Nov-03/2017 21:33:32

A

Hello COTTE, 

The battery Capacity is 6500mAh Li-ion polymer battery. 

Let me know if you need any help.

Q

Tem suporte OTG ?

By AMANDIO GUEDES CARDOSO Oct-31/2017 18:05:21

A

Hello AMANDIO,


Yes, it can support OTG. 


Let me know if you need any further assistance. 


Q

is there a keyboard compatible with this tablet and what is it and cost? Thank you

By Thomas i May-07/2018 13:04:15

A

Dear Thomas,


Please refer to this link https://www.gearbest.com/tablet-accessories-c_12000/

If there is available keyboard for this item, you can find via this link.

Q

Are you sure battery is 6500mA, and android version is 7? At the producer homepage this item has battery 5000mA and android version is 6. How come you have other technical features? http://en.myvoyo.com/chanpin/pingban/811.shtml

By KRis Mar-03/2018 08:51:51

A

Hello KRis,
Yes.

Battery Capacity(mAh): 6500mAh Li-ion polymer battery 

OS: Android 7.0 

Q

Language GREECE ???????

By Nikos NIKOSHANIAGERAKS Feb-20/2018 13:07:23

A

Hello Nikos,

We are sincerely sorry that there is not Greek for the item.Hope you may understand us.

Q

Hi I am using this product......please tell me that screen guard is already there, or I have to put another one. Thanks

By Rohit Jan-24/2018 07:22:03

A

Hello Rohit,


You need to put another one. 


Let me know if you need any further assistance. 


Q

have greek language

By miltos Dec-10/2017 17:09:20

A

Hello miltos,

Pre-installed Language: Burmese, Arabic, Persian, Hebrew, Korean, Simplified Chinese, Traditional Chinese, Spanish ( America ), French, Polish, Portuguese ( Brazil ), Romanian, Vietnamese, Turkish, Odia, Urdu, Bengli, Nepali, Thai, Burmese, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Indonesian, Italian, Malay, German, English ( India ), English ( United Kingdom ), English ( United States ), Spanish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati. 

Let me know if you need any further assistance. 


Q

I was buy this tablet whit Andoid 6.0 How I can upgrade this on Android 7.0 ? Thank you for reply

By Davide Nov-23/2017 14:46:12

A

Hello Davide,
Please note that the system of the item is Android 7.0.

Q

Has it 6500mAh or 5000mAh battery?

By Gumi Nov-14/2017 09:35:23

A

Hello Gumi,
Please note that it contains a 6500mAh Li-ion polymer battery .

Q

Are you sure of 6500 mah for battery? others website talk about only 5000

By COTTE Nov-03/2017 21:33:32

A

Hello COTTE, 

The battery Capacity is 6500mAh Li-ion polymer battery. 

Let me know if you need any help.

Q

Tem suporte OTG ?

By AMANDIO GUEDES CARDOSO Oct-31/2017 18:05:21

A

Hello AMANDIO,


Yes, it can support OTG. 


Let me know if you need any further assistance. 


Q

why cost more the Eu plug than US plug?????

By Jesus Oct-10/2017 09:08:39

A

Dear Jesus,


Thank you for your inquiry.

Please refer to this link https://www.gearbest.com/tablet-pcs/pp_747007.html

The EU plug version is also $99.99 now.

Please check it again. 

Q

Hello! When it'll be dispatched?

By Nik Oct-25/2017 20:04:39

A

Hello Nik,
We except ship between Oct 27 - Oct 28.

Q

So I was wondering in if you don't have a credit card or a PayPal can you just use the western union payment method alone

By Khaila May-05/2018 21:57:52

A

Hello Khaila,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Is it possible for you to make a $50 bill (in order to pay a lower VAT tax in my country) ? Thanks.

By Adi Jun-24/2017 20:17:03

A

Hello Adi, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

I ordered VOYO Q101 4G on and they asked me to dispatched in 2 days but still you didn;t dispatch it or not any respond from your side .. how may i know my product status please confirm .. is this in stock and how much time it take to shipped.. waiting respond..

By Chand Khan Oct-09/2017 16:18:20

A

Hello Chand,
We are sorry this item not in stock now, we except ship this item between Oct 13 - Oct 25.

Q

Hello, I ordered this item (US PLUG) few days ago and it said, that the item will be dispatched the next day, but it is still not. Could you tell me, when it'll be dispatched? And could it be faster(its birthday gift). Thanks!

By Rock Oct-04/2017 15:14:29

A

Hello Rock,
This item in stock now, please contact our support center for your order.

Q

It has shipping to Mexico?

By Aldo Sep-09/2017 16:09:14

A

Hello Aldo,
We can ship this item to your country via 

Unregistered Air Mail    15 - 30 business days    $0.89    

Registered Air Mail    15 - 25 business days    FREE SHIPPING    

Priority Line    7 - 15 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    $4.85    


Q

Is there any custom to deliver product in Bangladesh

By Zubran Aug-11/2017 17:11:51

A

Hello Zubran,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Are you sending from the European magazine?

By Greg Jun-08/2017 12:48:02

A

Hello Greg,


This product is now in stock in China warehouse.

It will be shipped from the China warehouse.

Q

Hello With which forwarder ship you in Germany via Priority Line service? DHL, DPD, EMS? Cheers Oliver

By Oliver May-25/2017 15:22:37

A

Hello, Oliver

Thank you for the inquiry.

The German Express will be shipped by Hermes company.

Please feel free to contact us if you have additional questions.

Q

about tax , can you change the price on the bill

By yassir Sep-10/2017 21:06:58

A

Hello yassir, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Does it possible to use the EMS or DHL for delivery ? Of course for the additional payment.

By Sergey Jul-23/2017 15:46:38

A

Hello Sergey,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 

For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Будут ли продаваться чехлы к данному планшету?

By Alexander Jun-10/2017 06:59:32

A

Hello Alexander,
Tablet PC: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1 

It does not have case in this package.