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Customer Questions

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Q

Hi, i have made an order, The payment has already been confirmed. can you send named as a gift or a charger to avoid importation problems? pls

By Luan Kaique Feb-17/2018 13:32:05

A
Hi,Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html
Q

This product is original or fake? Thanks

By Lukas Tribula Jun-02/2017 22:56:05

A
Hello Lukas, Thanks for your inquiry.Please note that it is original