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Customer Q&A

  • All(20)
  • Product Information(18)
  • Stock Status
  • Payment(1)
  • About Shipping(1)
  • Others
Q

Does it support wireless display?

By Abhi May-07/2018 07:30:02

A

Hello Abhi,
5G WiFi: No 

WiFi Chip: XR819

Q

hello , support netflix?

By carlos May-04/2018 13:35:43

A

Hello Carlos, 
Yes ,it does .

Q

hi! suport .avi format?

By tanase razvan andrei Feb-16/2018 12:50:28

A

Hello tanase,


Yes.It support avi format



Photo Format: JPEG,JPG,PNG 
Video format: AVI,DAT,ISO,MKV,MOV,MP4,MPEG,MPG,VC-1,WMV 

Q

Can I download app's from the google play-store on this device ?

By Cor Sep-17/2017 10:48:04

A

Hello Cor,

Yes, it is ok to download APP via google play-store.

Q

Does this include a remote control?

By Michael S Aug-29/2017 14:48:47

A

Hello Michael 
Thanks for your inquiry.

Yes, it includes a remote control.

Q

Does this have a WIFI?

By Michael S Aug-29/2017 14:48:24

A

Hello Michael 
Thanks for your inquiry.

Yes, it has WIFI.

Q

Hello, I would need to know what DRM this box supports. Can you run this app (https://play.google.com/store/apps/details?id=com.androidfung.drminfo) on this box and tell me what are the results in Google Widevine DRM section? This will determin if I can buy this box.

By Maciej Jul-05/2017 12:04:11

A

Hello Maciej,
Thanks for your inquiry.

Sorry, the item does not support DRM and you cannot run this app (https://play.google.com/store/apps/details?id=com.androidfung.drminfo) on this box.

Q

Hi, Can this product support the Kodi App on download, and does the Android programme update when new versions are available?

By Dave Jul-04/2017 12:14:27

A

Hello Dave,
It does not support KODI.

It can be updated.

Let me know if you need any help.

Q

I deleted the Launcher App by accident. Now the box won't let me place any activity. Is there a way to reset the box to shipping state? Or what else may I try?

By Rainer Verst Jun-29/2017 19:47:21

A

Hello Rainer
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Where I can get android 6 firmware for this tv box?I received it with android 4.4.2.

By German Jun-29/2017 14:52:15

A

Hello German
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Does it support wireless display?

By Abhi May-07/2018 07:30:02

A

Hello Abhi,
5G WiFi: No 

WiFi Chip: XR819

Q

hello , support netflix?

By carlos May-04/2018 13:35:43

A

Hello Carlos, 
Yes ,it does .

Q

hi! suport .avi format?

By tanase razvan andrei Feb-16/2018 12:50:28

A

Hello tanase,


Yes.It support avi format



Photo Format: JPEG,JPG,PNG 
Video format: AVI,DAT,ISO,MKV,MOV,MP4,MPEG,MPG,VC-1,WMV 

Q

Can I download app's from the google play-store on this device ?

By Cor Sep-17/2017 10:48:04

A

Hello Cor,

Yes, it is ok to download APP via google play-store.

Q

Does this include a remote control?

By Michael S Aug-29/2017 14:48:47

A

Hello Michael 
Thanks for your inquiry.

Yes, it includes a remote control.

Q

Does this have a WIFI?

By Michael S Aug-29/2017 14:48:24

A

Hello Michael 
Thanks for your inquiry.

Yes, it has WIFI.

Q

Hello, I would need to know what DRM this box supports. Can you run this app (https://play.google.com/store/apps/details?id=com.androidfung.drminfo) on this box and tell me what are the results in Google Widevine DRM section? This will determin if I can buy this box.

By Maciej Jul-05/2017 12:04:11

A

Hello Maciej,
Thanks for your inquiry.

Sorry, the item does not support DRM and you cannot run this app (https://play.google.com/store/apps/details?id=com.androidfung.drminfo) on this box.

Q

Hi, Can this product support the Kodi App on download, and does the Android programme update when new versions are available?

By Dave Jul-04/2017 12:14:27

A

Hello Dave,
It does not support KODI.

It can be updated.

Let me know if you need any help.

Q

I deleted the Launcher App by accident. Now the box won't let me place any activity. Is there a way to reset the box to shipping state? Or what else may I try?

By Rainer Verst Jun-29/2017 19:47:21

A

Hello Rainer
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Where I can get android 6 firmware for this tv box?I received it with android 4.4.2.

By German Jun-29/2017 14:52:15

A

Hello German
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hallo there, when i put this coupon (GBR69E) its will be 27 euro instead of 17 euro ? Please help me

By salim May-15/2017 16:22:27

A

Hello salim,


Please follow these steps to use your coupon code:

1. Add all the items your wish to purchase to your cart.

2. Enter the coupon code and click “Apply”.

3. Checkout your order.


Please note that coupon codes can only be used with single items price. They cannot be applied to VIP prices, special offers, or group deals. 


Q

I want to order item and get it shipped to Switzerland. Could you please confirm there will be any custom charges for delivery? What can I expect custom charges for item of cost 50$ and 25$. Best Regards, Ashish +41 77 939 8096

By Ashish May-03/2017 11:06:03

A

Hello Ashish,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!