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Customer Questions

  • All(20)
  • Product Information(18)
  • Stock Status
  • Payment(1)
  • About Shipping(1)
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Q

Does it support wireless display?

By Abhi May-07/2018 07:30:02

A
Hello Abhi,5G WiFi: No WiFi Chip: XR819
Q

hello , support netflix?

By carlos May-04/2018 13:35:43

A
Hello Carlos, Yes ,it does .
Q

hi! suport .avi format?

By tanase razvan andrei Feb-16/2018 12:50:28

A
Hello tanase,Yes.It support avi formatPhoto Format: JPEG,JPG,PNG Video format: AVI,DAT,ISO,MKV,MOV,MP4,MPEG,MPG,VC-1,WMV 
Q

Can I download app's from the google play-store on this device ?

By Cor Sep-17/2017 10:48:04

A
Hello Cor,Yes, it is ok to download APP via google play-store.
Q

Does this include a remote control?

By Michael S Aug-29/2017 14:48:47

A
Hello Michael  Thanks for your inquiry.Yes, it includes a remote control.
Q

Does this have a WIFI?

By Michael S Aug-29/2017 14:48:24

A
Hello Michael  Thanks for your inquiry.Yes, it has WIFI.
Q

Hello, I would need to know what DRM this box supports. Can you run this app (https://play.google.com/store/apps/details?id=com.androidfung.drminfo) on this box and tell me what are the results in Google Widevine DRM section? This will determin if I can buy this box.

By Maciej Jul-05/2017 12:04:11

A
Hello Maciej, Thanks for your inquiry.Sorry, the item does not support DRM and you cannot run this app (https://play.google.com/store/apps/details?id=com.androidfung.drminfo) on this box.
Q

Hi, Can this product support the Kodi App on download, and does the Android programme update when new versions are available?

By Dave Jul-04/2017 12:14:27

A
Hello Dave, It does not support KODI.It can be updated.Let me know if you need any help.
Q

I deleted the Launcher App by accident. Now the box won't let me place any activity. Is there a way to reset the box to shipping state? Or what else may I try?

By Rainer Verst Jun-29/2017 19:47:21

A
Hello RainerFor after sales issue, please go to our  Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.
Q

Where I can get android 6 firmware for this tv box?I received it with android 4.4.2.

By German Jun-29/2017 14:52:15

A
Hello GermanFor after sales issue, please go to our  Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.