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Customer Q&A

  • All(79)
  • Product Information(59)
  • Stock Status(2)
  • Payment(2)
  • About Shipping(14)
  • Others(2)
Q

If I order you for a drone camera, can you write such a gift on it so that I can save in custom

By Jitendra Siddharth Mar-03/2019 11:48:25

A

Hello Jitendra,

We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

I live in India & If i order this product then where it would reach first..... Which area customs should i ask for details

By Yaseen Feb-21/2019 18:11:18

A

Hello Yaseen,


Yes, we can ship to your country for you.

You can try to contact the customs closest to your address.

Let me know if you need any further assistance. 


Q

will this product deliver to India

By ruturaj Jan-31/2019 11:16:05

A

Hello Ruturaj,


Yes, we can ship to your country for you.

Let me know if you need any further assistance. 


Q

what is the weight of drone and package box

By Kushagra Jangid Dec-09/2018 01:38:21

A

Hello Kushagra, 

Thank you for your inquiry.  

Product weight: 0.1600 kg 
Package weight: 0.8520 kg 

Q

what will be the amount declared for custom duty in India

By aryan sahu Dec-03/2018 12:09:26

A

Hello Aryan,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

Wat is the best camera for the drone

By Aidan Nov-29/2018 19:05:22

A


Hello Aidan,

   


This product 720P is the highest pixel.

Q

Hi what are the dimensions of this drone?

By Mark Oct-25/2018 08:13:53

A

Hello Mark,


The expanded size is: 32.5*32.5*6cm.


Q

is remote control included to this product?

By Cherry Oct-07/2018 15:19:29

A

Hello Cherry,


Package Contents: 1 x Quadcopter ( Battery Included ), 1 x Transmitter, 1 x USB Cable, 4 x Spare Propeller, 4 x Propeller Protector, 1 x Screwdriver, 1 x English Manual

   


Q

How fast can this drone fly in kilometres per hour?

By kenod44 Oct-07/2018 13:34:54

A

Hello Kenod44, 

Thank you for your inquiry.

It is about 40-60km/h.


Q

what is the exact resolution of the 2MP camera

By Peter Sep-07/2018 09:23:16

A

Hello Peter, 

Thank you for your inquiry.

1280*720

Q

what is the weight of drone and package box

By Kushagra Jangid Dec-09/2018 01:38:21

A

Hello Kushagra, 

Thank you for your inquiry.  

Product weight: 0.1600 kg 
Package weight: 0.8520 kg 

Q

what will be the amount declared for custom duty in India

By aryan sahu Dec-03/2018 12:09:26

A

Hello Aryan,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

Wat is the best camera for the drone

By Aidan Nov-29/2018 19:05:22

A


Hello Aidan,

   


This product 720P is the highest pixel.

Q

Hi what are the dimensions of this drone?

By Mark Oct-25/2018 08:13:53

A

Hello Mark,


The expanded size is: 32.5*32.5*6cm.


Q

is remote control included to this product?

By Cherry Oct-07/2018 15:19:29

A

Hello Cherry,


Package Contents: 1 x Quadcopter ( Battery Included ), 1 x Transmitter, 1 x USB Cable, 4 x Spare Propeller, 4 x Propeller Protector, 1 x Screwdriver, 1 x English Manual

   


Q

How fast can this drone fly in kilometres per hour?

By kenod44 Oct-07/2018 13:34:54

A

Hello Kenod44, 

Thank you for your inquiry.

It is about 40-60km/h.


Q

what is the exact resolution of the 2MP camera

By Peter Sep-07/2018 09:23:16

A

Hello Peter, 

Thank you for your inquiry.

1280*720

Q

hello! this product wide angel lens?

By zoli Jul-08/2018 20:01:55

A

Hello Zoli, 
Sorry, it doesn't have wide angel lens.

Let me know if you need any help.

Q

does it save the footage on an sd card or on the phone directly?

By coral Jun-15/2018 11:23:06

A

Hello Coral,

The default exists directly inside the phone.

Q

how many days it will take to reach India

By ron May-07/2018 07:29:06

A

Hello Ron,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Dear Seller, do you have an EU stock?

By Bart Sep-18/2017 17:44:34

A

Hello Bart,
We are sorry this item in stock in CN warehouse only.

Q

cann i reserve one for when i want to buy it? and what is the app to download for the camera?

By Anakin May-17/2017 22:02:34

A

Dear Anakin,


Total Delivery Time = Processing Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.

The exact shipping time depends on the shipping method you choose. 
1) Flat Rate Shipping: Between 10-25 business days to ship to the destination, by post office.
2) Standard Shipping: Between 7-15 business days to be delivered, by EMS.
3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

Please note that the above shipping times are for guidance only. 


App download: Google Play, App Store, QR code on user manual

Q

hii team please guide me about return policy of product if...there is any problem...quality issue or something...and return policy of money...please reply and guide in detail.....i am waiting for your important information

By vivek roy Jun-30/2018 17:06:00

A

Hello Vivek,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Can we able to do COD on Gearbest ?

By Saurabh Barapatre May-10/2018 12:13:05

A

Hello Saurabh,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

If I order you for a drone camera, can you write such a gift on it so that I can save in custom

By Jitendra Siddharth Mar-03/2019 11:48:25

A

Hello Jitendra,

We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

I live in India & If i order this product then where it would reach first..... Which area customs should i ask for details

By Yaseen Feb-21/2019 18:11:18

A

Hello Yaseen,


Yes, we can ship to your country for you.

You can try to contact the customs closest to your address.

Let me know if you need any further assistance. 


Q

will this product deliver to India

By ruturaj Jan-31/2019 11:16:05

A

Hello Ruturaj,


Yes, we can ship to your country for you.

Let me know if you need any further assistance. 


Q

can it be seized by customs if shipping in India

By Shiv Kumar Jun-16/2018 10:01:27

A

Hello Shiv,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is this product allowed in india?

By Ankur Jun-07/2018 08:43:20

A

Hello Ankur,
Yes.

Registered Air Mail    15-28 business days    $4.61    

Expedited Shipping    7-15 business days    $61.29    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

is this product can be shipped to india

By shahnoor saifi May-15/2018 05:51:13

A

Hello Shahnoor,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

Registered Air Mail    15-28 business days    $4.61    

Expedited Shipping    7-15 business days    $61.29    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

Does it ship to Bosnia and Herzegovina and what If I didnt get my packet? Will I get my money back?

By Alen May-11/2018 21:35:09

A

Hello Alen,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

Registered Air Mail    15-28 business days    $1.24    

Expedited Shipping    15-25 business days    $40.22    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 


Q

Do you send to Croatia.

By Ivan Dec-15/2017 18:53:10

A

Hello Ivan,


Yes,it can be shipped to Croatia. 


Let me know if you need any further assistance. 


Q

How long to ship to Canada Ontario Toronto?

By Idk Nov-05/2017 03:54:47

A

Hello Idk,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do you send to Poland..?

By Michal Sep-21/2017 11:36:53

A

Hello Michal,
Yes, we can ship to your country via 

Unregistered Air Mail    10 - 25 business days    FREE SHIPPING    

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Priority Line    10 - 25 business days    $2.09    

Expedited Shipping    3 - 7 business days    $16.97    


Q

Can this drone come to Pakistan?

By SAIM Jan-07/2018 14:41:43

A

Hello SAIM,
Thanks for your inquiry.

Yes, it can ship to Pakistan.

Q

Hello, is it possible to buy spare parts (Battery, Propeller) in your shop ?

By Tom May-19/2017 15:41:14

A

Hello, Tom

Thank you for the inquiry.

Sorry, our website does not sell the spare part.

However, you can get it from our support center.

http://support.gearbest.com/ 

We have the accessories in the package content list - 1 x Transmitter, 1 x USB Cable, 4 x Spare Propeller, 4 x Propeller Protector, 1 x Screwdriver, 1 x English Manual

Please feel free to contact us if you have additional questions.