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Customer Questions & Answers

  • All(95)
  • Product Information(81)
  • Stock Status(3)
  • Payment
  • About Shipping(7)
  • Others(4)
Q

Hi, does this phone have NFC?

By Doug Sep-24/2018 12:19:00

A

Hello Doug,


Sorry, it does not have NFC.

Q

Hi! Does the phone come / support the Google Play Store? Thanks

By Pedro Jul-08/2018 11:15:08

A

Hello Pedro,

Sorry, it supports the Google Play Store.

Q

Does this phone have GPS? (I don't think so, but just double-checking.)

By Jim Jun-17/2018 16:01:16

A

Hello Jim,
Thanks for your inquiry.

Yes, the item has the GPS function.

Q

what's the GPU here ?

By Tytus Jun-03/2018 09:44:41

A

Hello Tytus, 
The GPU is Mali-T720 .

Q

vcs enviam como presente?

By Daniele May-21/2018 20:05:41

A

Olá Daniele

Obrigado pela sua consulta.

Desculpe, não podemos enviar o item como presente.


Q

Does this phone support Hebrew?

By shinan Mar-28/2018 07:28:07

A

Hello shinan, 
It supports Hebrew.

Let me know if you need any help.

Q

Hi, does that phone version have the same sar values like the ''vernee thor''? Can you please tell me the exact values? Thank you very much!

By Marco Feb-17/2018 11:17:30

A

Hello Marco,
The SAR EU Rating(2.0W/kg) of the head  is 0.221 and the body is 0.352.

Q

Hi. Phone has LED notification ?

By Relu Feb-15/2018 09:15:44

A

Hello Relu,
No.

Q

Hi I want to bay this phone in gray, is it in stock and can you send it before chinese new year

By Garik Khachatryan Feb-07/2018 11:32:09

A

Hello Garik,
Yes, we have stock in gray, please feel free to order it.
Best Regards

Q

Sorry, but could you declare the product below $ 100? The tax in Brazil is very high. If you can, please leave a price between 60 and 80 dollars.

By Mateus Job Oct-04/2017 18:29:05

A

Hello Mateus, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi, does this phone have NFC?

By Doug Sep-24/2018 12:19:00

A

Hello Doug,


Sorry, it does not have NFC.

Q

Hi! Does the phone come / support the Google Play Store? Thanks

By Pedro Jul-08/2018 11:15:08

A

Hello Pedro,

Sorry, it supports the Google Play Store.

Q

Does this phone have GPS? (I don't think so, but just double-checking.)

By Jim Jun-17/2018 16:01:16

A

Hello Jim,
Thanks for your inquiry.

Yes, the item has the GPS function.

Q

what's the GPU here ?

By Tytus Jun-03/2018 09:44:41

A

Hello Tytus, 
The GPU is Mali-T720 .

Q

vcs enviam como presente?

By Daniele May-21/2018 20:05:41

A

Olá Daniele

Obrigado pela sua consulta.

Desculpe, não podemos enviar o item como presente.


Q

Does this phone support Hebrew?

By shinan Mar-28/2018 07:28:07

A

Hello shinan, 
It supports Hebrew.

Let me know if you need any help.

Q

Hi, does that phone version have the same sar values like the ''vernee thor''? Can you please tell me the exact values? Thank you very much!

By Marco Feb-17/2018 11:17:30

A

Hello Marco,
The SAR EU Rating(2.0W/kg) of the head  is 0.221 and the body is 0.352.

Q

Hi. Phone has LED notification ?

By Relu Feb-15/2018 09:15:44

A

Hello Relu,
No.

Q

Hello! Can you tell me if there is an european adapter to charge it please? Thank you in advance Have a nice day C.Bouiniere

By coralie Sep-22/2017 18:21:35

A

Hello coralie,
We will offer you an EU adapter so you can use in your country.

Q

Does this phone have two SIM's?

By FRANCISCO ISAAC Sep-19/2017 20:08:10

A

Hello FRANCISCO,

SIM Card: dual SIM dual standby. Nano + Nano SIM

Q

Hi I want to bay this phone in gray, is it in stock and can you send it before chinese new year

By Garik Khachatryan Feb-07/2018 11:32:09

A

Hello Garik,
Yes, we have stock in gray, please feel free to order it.
Best Regards

Q

Hello, does the Thor E come in a package with case and protective glass?

By Artemisia Jun-26/2017 08:01:02

A

Hello Artemisia,
Thank you for your inquiry.

Package contect:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1 
SIM Needle: 1

There are no case and protective glass with the device.

Let me know if you need any help.

Q

Hello, will this phone run on 4G on T-mobile in the USA?

By Austen May-13/2017 04:05:01

A

Hello Austen,
For the issue, you can check related information in the link http://maps.mobileworldlive.com/

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Sorry, but could you declare the product below $ 100? The tax in Brazil is very high. If you can, please leave a price between 60 and 80 dollars.

By Mateus Job Oct-04/2017 18:29:05

A

Hello Mateus, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hello, if I select the warehouse ES-03, does it means it will ship from spain?

By Delaram Martinez Aug-01/2017 20:39:55

A

Hello Delaram,
Yes.

Q

if i buy a vernee thor e Vernee Thor E 4G Smartphone - BLACK 21 with Shipping Cost: €1.98to Germany Via Standard Shipping is the custum for germany paid?

By Gerhard Melzer Jun-28/2017 09:44:04

A

Hello, Gerhard

Thank you for the inquiry.

Sorry, you might need to pay tax for the order.

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.


Q

can it be shipped to Manila philippines? will it be ready for use here in our country?

By Marvin Mangahas Jun-17/2017 08:46:01

A

Hi Marvin.

It can be shipped to Philippines.

However, please be sure your local network service provider support the network frequency of the phone.

To know more about the frequency of your network service provider, please check here: http://maps.mobileworldlive.com/ 

Have a nice day!

Q

Hello, Please tell me when is the soonest date that you can ship this product to Romania from one of your warehouses from Europe???

By Ionut May-24/2017 10:01:14

A

Hello Ionut,

Please note that this phone is in stock in HK-2 warehouse and you could only order it from this warehouse.


And here are the shipping ways you can choose from:


1) Expedited Shipping: 3-10 business days 

2) Flat Rate Shipping: 10-20 business days 


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html


Q

Hi! How are you? Would you like to know if it is possible for you to send the product with your personal name to avoid taxes? The company name and logo should not appear on the package. Is it possible to send as a gift? Thank you! (:

By Wendel J. Medina May-13/2017 02:19:43

A

Hello Wendel,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, On the mobile app, the shipping date is "between May 11 - May 17". On the website, it's "1st June"... Where is the truth ? Thank you

By Val May-07/2017 10:43:56

A

Hello Val,

All of our products are sold as described.

Dispatch: Ships on Jun 2.

Please feel free to order anytime.


Q

Hi where i cud buy film protector and case for this phone? Ans have a waranty this product? Thanc You. Best regards.

By Rimtautas Jul-01/2017 08:11:52

A

Hello Rimtautas

Here is a link for you:

http://www.gearbest.com/cases-leather/pp_651407.html

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, Do you sell glass screen and case for Vernee Thor E ? Thanks

By Miguel Jun-19/2017 06:33:19

A

Hello Miguel,
We don't have screen protector.

http://www.gearbest.com/cases-leather/pp_363818.html,this is the case.

Q

Does this phone have a gyroscope?

By DZMIYRYX May-24/2017 15:40:20

A

Hello DZMIYRYX,


If you can't find relavant description, there is no  gyroscope.

Q

Which languages ​​are available on this phone? Thank you in advance for your help. Cordially.

By Sandra May-07/2017 17:00:04

A

Hello Sandra,

The item is Unlocked for Worldwide use.It supports Multi language.

French is also available.

Whether other languages can be used. Please contact us.