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Customer Q&A

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  • Product Information(12)
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  • Others(2)
Q

What can this machine engrave on? Thank you

By Kim Jan-09/2019 19:41:33

A

Hello Kim,

I apologize for my late response.


Materials that can be engraved: smooth and flat, organic, opaque, and do not contain flame retardant materials; such as: wood, gray cardboard, bamboo, leather, ivory, flammable plastic, painted pcda, etc., some transparent mobile phonesShell (there are whiteboard pens in our accessories, you need to apply a transparent mobile phone case to better focus the engraving, and then erase the whiteboard pen after engraving)


Materials that cannot be engraved: can not be burned, can not be focused; for example, metal without any coating, light-transmissive plastic, white paper (astigmatism, poor effect), plastics with added flame retardant materials, glass, etc.

Q

Is the machine soport on the computer (pc)and blototh

By haneen Dec-23/2018 08:59:12

A

Hello haneen,


This machine can only support computer PC, does not support Bluetooth.

Q

I want to engrave silver and gold, does it work on these metals ?

By Deniz Nov-27/2018 12:47:33

A

Hello Deniz,

Please note that it is not possible.


Materials that can be engraved: smooth, organic, opaque, and do not contain flame retardant materials; such as: wood, gray cardboard, bamboo, leather, ivory, flammable plastic, painted pcda, etc., some transparent mobile phones Shell (there is a whiteboard pen in our accessories, you need to apply a transparent mobile phone case to better focus the engraving, and then erase the whiteboard pen after engraving)


Let me know if you need any further assistance. 


Q

We want to use laser for pyrography on wooden coasters 10x10 cm. Is this item suitable? Can we use our own designs?

By Eugenia Sourdi Nov-20/2018 17:56:58

A

Hello Eugenia,


Yes, but the height of the wooden mat should not exceed 5cm, which will affect the focal length. Software supports any DIY image.

Q

On the DK-BL laser engraver, what class is the laser?

By Dale Aug-25/2018 16:57:56

A

Hello Dale,

I apologize for my late response.

It is Nichia Blue 405nm Single-mode.

Q

Hello i would like to know whats the different btw 100mw and 1500 mw and 10000mw i want to use it on mobile cases and silicon or the back of the phone which model is good for me thanks

By Mahdi Jul-01/2018 20:47:01

A

Hello Mahdi,

Power is different. It is recommended to use 1500mw.

Q

is the spare parts availble to ship with the product such as the laser lens ?

By ahmed Jun-30/2018 08:29:40

A

Hello Ahmed,


Please refer to this link https://www.gearbest.com/3d-printer-parts-c_11400/

If there are available parts for this item, you can find via this link.

Q

Can this engrave on aluminum 7075?

By Anish May-29/2018 17:25:33

A

Dear Anish,


Sorry, you can not engrave on aluminum 7075 with the item.

Q

I am marketed in the western region of Algeria in the private enterprise for marketing .. And my selection of good products for marketing in Algeria If you can send me a model of a cnc to preview and check its quality. We know that we offer orders of thousands of models if they are good

By abid Apr-27/2018 22:43:45

A

Hello abid,
To know more details about get it free, please refer to this link:  https://www.gearbest.com/get-it-free/.

Q

hi,can the NEJE DK - 8 - FKZ 1500mw make a stamp?

By sam Mar-23/2018 09:37:00

A

Hello sam, 


Sorry,It can't make a stamp

Q

What can this machine engrave on? Thank you

By Kim Jan-09/2019 19:41:33

A

Hello Kim,

I apologize for my late response.


Materials that can be engraved: smooth and flat, organic, opaque, and do not contain flame retardant materials; such as: wood, gray cardboard, bamboo, leather, ivory, flammable plastic, painted pcda, etc., some transparent mobile phonesShell (there are whiteboard pens in our accessories, you need to apply a transparent mobile phone case to better focus the engraving, and then erase the whiteboard pen after engraving)


Materials that cannot be engraved: can not be burned, can not be focused; for example, metal without any coating, light-transmissive plastic, white paper (astigmatism, poor effect), plastics with added flame retardant materials, glass, etc.

Q

Is the machine soport on the computer (pc)and blototh

By haneen Dec-23/2018 08:59:12

A

Hello haneen,


This machine can only support computer PC, does not support Bluetooth.

Q

I want to engrave silver and gold, does it work on these metals ?

By Deniz Nov-27/2018 12:47:33

A

Hello Deniz,

Please note that it is not possible.


Materials that can be engraved: smooth, organic, opaque, and do not contain flame retardant materials; such as: wood, gray cardboard, bamboo, leather, ivory, flammable plastic, painted pcda, etc., some transparent mobile phones Shell (there is a whiteboard pen in our accessories, you need to apply a transparent mobile phone case to better focus the engraving, and then erase the whiteboard pen after engraving)


Let me know if you need any further assistance. 


Q

We want to use laser for pyrography on wooden coasters 10x10 cm. Is this item suitable? Can we use our own designs?

By Eugenia Sourdi Nov-20/2018 17:56:58

A

Hello Eugenia,


Yes, but the height of the wooden mat should not exceed 5cm, which will affect the focal length. Software supports any DIY image.

Q

On the DK-BL laser engraver, what class is the laser?

By Dale Aug-25/2018 16:57:56

A

Hello Dale,

I apologize for my late response.

It is Nichia Blue 405nm Single-mode.

Q

Hello i would like to know whats the different btw 100mw and 1500 mw and 10000mw i want to use it on mobile cases and silicon or the back of the phone which model is good for me thanks

By Mahdi Jul-01/2018 20:47:01

A

Hello Mahdi,

Power is different. It is recommended to use 1500mw.

Q

is the spare parts availble to ship with the product such as the laser lens ?

By ahmed Jun-30/2018 08:29:40

A

Hello Ahmed,


Please refer to this link https://www.gearbest.com/3d-printer-parts-c_11400/

If there are available parts for this item, you can find via this link.

Q

hi,can the NEJE DK - 8 - FKZ 1500mw make a stamp?

By sam Mar-23/2018 09:37:00

A

Hello sam, 


Sorry,It can't make a stamp

Q

Hi, I want a machine to engrave on semi precious stones, is this can do this or there is other machines???

By Ibrahim O.S. Nov-18/2017 10:21:29

A

Hello Ibrahim,

It is not ok to engrave on semi precious stones.

Q

Does this machine works over Bluetooth or USB only?

By Walter Aug-30/2017 12:14:33

A

Hello Walter,
It will work on usb only .

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

I am marketed in the western region of Algeria in the private enterprise for marketing .. And my selection of good products for marketing in Algeria If you can send me a model of a cnc to preview and check its quality. We know that we offer orders of thousands of models if they are good

By abid Apr-27/2018 22:43:45

A

Hello abid,
To know more details about get it free, please refer to this link:  https://www.gearbest.com/get-it-free/.

Q

Hello; I introduce myself, I am Łukasz and I am interested in your product, the question is that I am a Polish youtuber, I open new chanel. I am interested in teaching your product on my channel, in exchange for you give it to me for free. If you are interested, I await your response, thank you.

By Łukasz Aug-11/2017 16:47:08

A

Hello Łukasz,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.