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Customer Q&A

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  • Product Information(9)
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Q

Do I need a neutral line for this? In Europe we don't have a neutral line in all switches. We only have 2 cables, one with load going to the bulb and one coming from the bulb,with no load. We don't have a third neutral.

By Septi Mar-09/2019 05:47:32

A

Hello Septi,

Sincerely sorry for the late response.

Yes,you need a neutral line for this.Hope you may understand us.

Q

Does it work with the Aqara Hub

By Alex Nov-17/2018 21:39:51

A

Hello Alex, 

Thank you for your inquiry.  

Yes,it is ok.

Q

Bonjour, je n'arrive pas a connecter l'interrupteur avec l'application "Mi Home", l'interrupteur n'est pas dans la liste lorsque l'on fait la recherche manuellement, et via le scan il ne trouve pas . Pouvez vous me donner les démarches a suivre

By nicolas Apr-23/2018 12:23:44

A

Hello nicolas, 
Thanks for your inquiry.

This switch must be used with Mijia Multi-Function Gateway. To download a mi app, connect the gateway to the Wi-Fi in the mi app and add the sub device under the gateway. Add this switch to the gateway.

Q

Hello. Can I connect the Aqara Wireless Switch directly to the Aqara Wall Switch, without the gateway, or I always need to have the gateway? Note that I don't need to control the light by my smartphone. Thanks, Rui

By Rui Feliz Sep-26/2017 12:55:44

A

Dear Rui,


Thank you for your inquiry.

You can also use it with a wireless switch or wall-mounted wireless switch.

Q

hi, this is the zero line or the simple fire wire version?

By Ivan Sep-11/2017 21:08:25

A

Hello Ivan,
It is Fire Wire and Zero Line Single Key Version.

Q

Is it Original Xiaomi product?

By Dennis Aug-27/2017 12:40:04

A

Hello Dennis,
Yes it is.

Q

This product say it is Zero Line, please advise what is mean to Zero Line? In Australia, there have three cable 1) Earth 2) Live (what you called Fire Line) 3) Netural

By Dennis Aug-25/2017 05:04:46

A

Hello Dennis,
Thank you for your inquiry.

The zero line refers to zero fire line.

Let me know if you need any help.

Q

This swith can be used with electric blinds? My actual switch has position "up", "down" and "off" Thanks in advance

By Jorge Queiroz Aug-17/2017 10:49:07

A

Hello Jorge,

No. This item fits for the lights.

Thank you for your inquiry.

Q

Hello, I live in europe and the wall plug is round not square. Is it possible to have an european version of it or maybe the dimension of the back plug of the switch cause it's not specified? Thanks a lot

By Slim Jun-12/2017 11:50:22

A

Hello, Slim

Thank you for the inquiry.

Sorry, we do not have the EU plug product. You need to order an extra EU plug adapter.

Please feel free to contact us if you have additional questions.

Q

Do I need a neutral line for this? In Europe we don't have a neutral line in all switches. We only have 2 cables, one with load going to the bulb and one coming from the bulb,with no load. We don't have a third neutral.

By Septi Mar-09/2019 05:47:32

A

Hello Septi,

Sincerely sorry for the late response.

Yes,you need a neutral line for this.Hope you may understand us.

Q

Does it work with the Aqara Hub

By Alex Nov-17/2018 21:39:51

A

Hello Alex, 

Thank you for your inquiry.  

Yes,it is ok.

Q

Bonjour, je n'arrive pas a connecter l'interrupteur avec l'application "Mi Home", l'interrupteur n'est pas dans la liste lorsque l'on fait la recherche manuellement, et via le scan il ne trouve pas . Pouvez vous me donner les démarches a suivre

By nicolas Apr-23/2018 12:23:44

A

Hello nicolas, 
Thanks for your inquiry.

This switch must be used with Mijia Multi-Function Gateway. To download a mi app, connect the gateway to the Wi-Fi in the mi app and add the sub device under the gateway. Add this switch to the gateway.

Q

Hello. Can I connect the Aqara Wireless Switch directly to the Aqara Wall Switch, without the gateway, or I always need to have the gateway? Note that I don't need to control the light by my smartphone. Thanks, Rui

By Rui Feliz Sep-26/2017 12:55:44

A

Dear Rui,


Thank you for your inquiry.

You can also use it with a wireless switch or wall-mounted wireless switch.

Q

hi, this is the zero line or the simple fire wire version?

By Ivan Sep-11/2017 21:08:25

A

Hello Ivan,
It is Fire Wire and Zero Line Single Key Version.

Q

Is it Original Xiaomi product?

By Dennis Aug-27/2017 12:40:04

A

Hello Dennis,
Yes it is.

Q

This product say it is Zero Line, please advise what is mean to Zero Line? In Australia, there have three cable 1) Earth 2) Live (what you called Fire Line) 3) Netural

By Dennis Aug-25/2017 05:04:46

A

Hello Dennis,
Thank you for your inquiry.

The zero line refers to zero fire line.

Let me know if you need any help.

Q

This swith can be used with electric blinds? My actual switch has position "up", "down" and "off" Thanks in advance

By Jorge Queiroz Aug-17/2017 10:49:07

A

Hello Jorge,

No. This item fits for the lights.

Thank you for your inquiry.

Q

Hello, I live in europe and the wall plug is round not square. Is it possible to have an european version of it or maybe the dimension of the back plug of the switch cause it's not specified? Thanks a lot

By Slim Jun-12/2017 11:50:22

A

Hello, Slim

Thank you for the inquiry.

Sorry, we do not have the EU plug product. You need to order an extra EU plug adapter.

Please feel free to contact us if you have additional questions.

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Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!