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Customer Q&A

  • All(32)
  • Product Information(24)
  • Stock Status
  • Payment(2)
  • About Shipping(4)
  • Others(2)
Q

What is the charger?

By Paul Apr-19/2018 00:23:38

A

Hello Paul,
This item has EU plug.

Q

What is the difference between black and photo black?

By Doreen Apr-01/2018 04:38:38

A

Hello Doreen,
PHOTO BLACK is more brighter.

Q

IF AT&T frequences say: 4G B4/1700/2100MHz This phone can use it for use 4G? I just wanna be sure.

By Erick Joshua Mar-29/2018 22:24:37

A

Hello Erick,
Unlocked for Worldwide use. Please ensure local area network is compatible. 
click here
for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

work this device in mexico?

By Oropeza Mar-20/2018 19:06:24

A

Hello Oropeza, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

He comes with case and protector?

By Pedro Jan-24/2018 21:23:09

A

Hello Pedro,

It included below items:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
Silicone Case: 1 
SIM Needle: 1. 


Let me know if you need any further assistance. 


Q

Has this phone gyroscope sensor?

By Mohsen Jan-24/2018 20:59:28

A

Hello Mohsen,


Sensor: Ambient Light Sensor, Proximity Sensor, Gravity Sensor, Touch Sensor . 

Let me know if you need any further assistance. 


Q

This device work in italy? italian language is implemented?

By leonardo Jan-23/2018 10:54:22

A

Hello leonardo,


Yes, it can support italy language.

It can work with below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz 


Let me know if you need any further assistance. 


Q

Does it have notification LED?

By Zeljko Jan-14/2018 12:26:21

A

Hello Zeljko,
Yes, the item can support the function.

Hope you can understand that.

Q

Does this ,phone support two SIM cards plus one SD card at the same time? Or does the SD card take the place of one SIM card?

By Franck ROBERT Oct-22/2017 17:22:28

A

Hello Franck,
SIM Card: dual SIM dual standby. Nano + Nano SIM.

Q

Is this 4G Phablet okay with Canadian's frequency band. Thanks

By Vince Sep-19/2017 14:10:09

A

Hello Vince,

It just can work with below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz. 

Let me know if you need any further assistance. 


Q

What is the charger?

By Paul Apr-19/2018 00:23:38

A

Hello Paul,
This item has EU plug.

Q

What is the difference between black and photo black?

By Doreen Apr-01/2018 04:38:38

A

Hello Doreen,
PHOTO BLACK is more brighter.

Q

IF AT&T frequences say: 4G B4/1700/2100MHz This phone can use it for use 4G? I just wanna be sure.

By Erick Joshua Mar-29/2018 22:24:37

A

Hello Erick,
Unlocked for Worldwide use. Please ensure local area network is compatible. 
click here
for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

He comes with case and protector?

By Pedro Jan-24/2018 21:23:09

A

Hello Pedro,

It included below items:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
Silicone Case: 1 
SIM Needle: 1. 


Let me know if you need any further assistance. 


Q

Has this phone gyroscope sensor?

By Mohsen Jan-24/2018 20:59:28

A

Hello Mohsen,


Sensor: Ambient Light Sensor, Proximity Sensor, Gravity Sensor, Touch Sensor . 

Let me know if you need any further assistance. 


Q

This device work in italy? italian language is implemented?

By leonardo Jan-23/2018 10:54:22

A

Hello leonardo,


Yes, it can support italy language.

It can work with below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz 


Let me know if you need any further assistance. 


Q

Does it have notification LED?

By Zeljko Jan-14/2018 12:26:21

A

Hello Zeljko,
Yes, the item can support the function.

Hope you can understand that.

Q

Does this ,phone support two SIM cards plus one SD card at the same time? Or does the SD card take the place of one SIM card?

By Franck ROBERT Oct-22/2017 17:22:28

A

Hello Franck,
SIM Card: dual SIM dual standby. Nano + Nano SIM.

Q

Is this 4G Phablet okay with Canadian's frequency band. Thanks

By Vince Sep-19/2017 14:10:09

A

Hello Vince,

It just can work with below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz. 

Let me know if you need any further assistance. 


Q

What is the power of the battery and how much the unit weighs including the battery?

By Rey Bautista Sep-17/2017 18:22:11

A

Hello Rey,

Battery Capacity (mAh): 3700mAh 
Battery Type: Non-removable. 

Product weight: 0.2100 kg.

Let me know if you need any further assistance. 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How i purchase this cellphone in pakistan ?

By Tasawar Jun-02/2017 05:45:48

A

Hi Tasawar.

Yes, we can ship the item to Pakistan.

Please be sure your local network service provider support the network frequency of the phone.

To know more about the frequency of your network service provider, please check here: http://maps.mobileworldlive.com/ 

Have a nice day!

Q

How i purchase this cellphone in pakistan ?

By Tasawar Jun-02/2017 05:45:44

A

Hi Tasawar.

Yes, we can ship the item to Pakistan.

Please be sure your local network service provider support the network frequency of the phone.

To know more about the frequency of your network service provider, please check here: http://maps.mobileworldlive.com/ 

Have a nice day!


Q

Hello! I wanted to Ask a question based on the product. If If purchase this phone, Will i have the right to return the phone and get My money Back If the phone brokes?

By Alisa Jun-11/2017 17:07:46

A

Hello Alisa
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

hello Sir ; am i gonna pay airport fees if I purchase this phone ; I live in morocco and sometimes they ask for extra fees when it comes to phones especially anything morethan 100 USD Thank you

By Gary Jun-05/2017 22:30:11

A

Hello Gary, 

Thanks for your inquiry.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately,we have no control over these regulations and potential import duties.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


Q

can you send me full procedure of shipping? how i would pay money? i have no paypal account...

By tasawar hussain Jun-02/2017 09:52:20

A

Hello tasawar,


To place an order with Gearbest is easy, simply follow the steps below:

1. Sign in to your GB account through your registered email address.

2. Add the items you wish to purchase to your shopping cart. Choose your delivery country and shipping method. The shipping cost will be shown. 

3. Click "Proceed to check out". You will find different payment options for you to select from. 

4. Fill in your account details and address . Then click “Place your order ”.

You can pay for your order via PayPal or credit card via PayPal. We also accept payments via Western Union or bank transfer.


Q

can you send me full procedure of shipping? how i would pay money? i have no paypal account...

By tasawar hussain Jun-02/2017 09:52:15

A

Hello tasawar,


To place an order with Gearbest is easy, simply follow the steps below:

1. Sign in to your GB account through your registered email address.

2. Add the items you wish to purchase to your shopping cart. Choose your delivery country and shipping method. The shipping cost will be shown. 

3. Click "Proceed to check out". You will find different payment options for you to select from. 

4. Fill in your account details and address . Then click “Place your order ”.

You can pay for your order via PayPal or credit card via PayPal. We also accept payments via Western Union or bank transfer.


Q

work this device in mexico?

By Oropeza Mar-20/2018 19:06:24

A

Hello Oropeza, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

HELLO I WANT TO BUY 4 CELL OF THIS, MORE PRECISP TO BUY SEPARATELY, NOT TO BE TAXED. YOU DECLARE VALUE BELOW? HE TTA COSTING 130 DOLLAR HOW HOW DO YOU DECLARE 85 DOLLAR?

By CARLOS SANTANA Aug-03/2017 16:59:10

A

Hello CARLOS, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us.