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Customer Questions

  • All(61)
  • Product Information(44)
  • Stock Status(4)
  • Payment
  • About Shipping(9)
  • Others(4)
Q

Hi, can this be shipped to Tokyo Japan? And how long does it take to arrive to Japan?

By Mat Oct-31/2018 13:45:48

A
Hello Mat,We can send it to Japan.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

How can be used with an external microphone? Does it has a jack output?

By Daniel Jun-26/2018 19:05:29

A
Connected via the machine's mini USB interface, you can use SKU: 215678501 or GOPRO series external microphone
Q

Hello How to turn on bluetooth on this camera?

By Slawek Jun-21/2018 06:00:10

A
Dear Slawek,It has built-in Bluetooth.There is "Bluetooth pairing" option in the settings menu, you can use "215876801" to pair and control the camera.
Q

Hello ! does it works with 5.8ghz wifi ? Thanks

By Philippe May-14/2018 15:54:22

A
Hello Philippe,Hello, it can only use 2.4GWifi
Q

Hello, Do i need download all of the firmware versions and install at the camera? Or download just the last firmware?

By Leandro May-11/2018 23:16:29

A
Hello Leandro,You can download the latest firmware on it, the latest is U/V80.
Q

Hello, is any iOS app available? Or is it with Android app only? Thanks.

By bence May-03/2018 10:24:15

A
Hello Bence,Yes.You can download the APP "firefly" in Google Play or Apple Store.
Q

Is 90 degree version in stock right now? I want to get a camera before my vacation. Need a very fast shipment.

By Vad Mar-19/2018 06:38:08

A
Hello Vad,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it.
Q

Is it in stock right now?

By Sebastian Mar-08/2018 22:53:35

A
Hello Sebastian,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it.
Q

What's the difference between the 170 and 90 degree lens? Why the 90 degree lens is more expensive?

By Andreas Feb-26/2018 19:00:04

A
Hello Andreas,The lens manufacturing process is not the same.Hope you may understand us.
Q

Hello, Does it come with head band or head strap to place on your head?

By Ran Cohen Feb-15/2018 12:39:39

A
Hello Ran,Package Contents: 1 x FIREFLY 8S 4K WiFi Sport HD DV Camera, 1 x Waterproof Case, 1 x J-shaped Mount, 1 x Long Connector + Screw, 2 x Short Connector + Screw, 1 x Bike Handlebar Seatpost Pole Mount, 1 x 360 Degree Rotation Adapter, 2 x Mount, 2 x Adhesive, 1 x Metal Cable Tie, 4 x Plastic Cable Tie, 1 x Cleaning Cloth, 1 x Clip, 1 x Clip Case, 1 x English / Chinese Manual