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Customer Q&A

  • All(61)
  • Product Information(44)
  • Stock Status(4)
  • Payment
  • About Shipping(9)
  • Others(4)
Q

Hi, can this be shipped to Tokyo Japan? And how long does it take to arrive to Japan?

By Mat Oct-31/2018 13:45:48

A

Hello Mat,

We can send it to Japan.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How can be used with an external microphone? Does it has a jack output?

By Daniel Jun-26/2018 19:05:29

A

Connected via the machine's mini USB interface, you can use SKU: 215678501 or GOPRO series external microphone

Q

Hello How to turn on bluetooth on this camera?

By Slawek Jun-21/2018 06:00:10

A

Dear Slawek,


It has built-in Bluetooth.

There is "Bluetooth pairing" option in the settings menu, you can use "215876801" to pair and control the camera.

Q

Hello ! does it works with 5.8ghz wifi ? Thanks

By Philippe May-14/2018 15:54:22

A

Hello Philippe,


Hello, it can only use 2.4GWifi

Q

Hello, Do i need download all of the firmware versions and install at the camera? Or download just the last firmware?

By Leandro May-11/2018 23:16:29

A

Hello Leandro,

You can download the latest firmware on it, the latest is U/V80.

Q

Hello, is any iOS app available? Or is it with Android app only? Thanks.

By bence May-03/2018 10:24:15

A

Hello Bence,

Yes.
You can download the APP "firefly" in Google Play or Apple Store.

Q

Is 90 degree version in stock right now? I want to get a camera before my vacation. Need a very fast shipment.

By Vad Mar-19/2018 06:38:08

A

Hello Vad,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is it in stock right now?

By Sebastian Mar-08/2018 22:53:35

A

Hello Sebastian,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

What's the difference between the 170 and 90 degree lens? Why the 90 degree lens is more expensive?

By Andreas Feb-26/2018 19:00:04

A

Hello Andreas,

The lens manufacturing process is not the same.Hope you may understand us.

Q

Hello, Does it come with head band or head strap to place on your head?

By Ran Cohen Feb-15/2018 12:39:39

A

Hello Ran,
Package Contents: 1 x FIREFLY 8S 4K WiFi Sport HD DV Camera, 1 x Waterproof Case, 1 x J-shaped Mount, 1 x Long Connector + Screw, 2 x Short Connector + Screw, 1 x Bike Handlebar Seatpost Pole Mount, 1 x 360 Degree Rotation Adapter, 2 x Mount, 2 x Adhesive, 1 x Metal Cable Tie, 4 x Plastic Cable Tie, 1 x Cleaning Cloth, 1 x Clip, 1 x Clip Case, 1 x English / Chinese Manual

Q

How can be used with an external microphone? Does it has a jack output?

By Daniel Jun-26/2018 19:05:29

A

Connected via the machine's mini USB interface, you can use SKU: 215678501 or GOPRO series external microphone

Q

Hello How to turn on bluetooth on this camera?

By Slawek Jun-21/2018 06:00:10

A

Dear Slawek,


It has built-in Bluetooth.

There is "Bluetooth pairing" option in the settings menu, you can use "215876801" to pair and control the camera.

Q

Hello ! does it works with 5.8ghz wifi ? Thanks

By Philippe May-14/2018 15:54:22

A

Hello Philippe,


Hello, it can only use 2.4GWifi

Q

Hello, Do i need download all of the firmware versions and install at the camera? Or download just the last firmware?

By Leandro May-11/2018 23:16:29

A

Hello Leandro,

You can download the latest firmware on it, the latest is U/V80.

Q

Hello, is any iOS app available? Or is it with Android app only? Thanks.

By bence May-03/2018 10:24:15

A

Hello Bence,

Yes.
You can download the APP "firefly" in Google Play or Apple Store.

Q

What's the difference between the 170 and 90 degree lens? Why the 90 degree lens is more expensive?

By Andreas Feb-26/2018 19:00:04

A

Hello Andreas,

The lens manufacturing process is not the same.Hope you may understand us.

Q

Hello, Does it come with head band or head strap to place on your head?

By Ran Cohen Feb-15/2018 12:39:39

A

Hello Ran,
Package Contents: 1 x FIREFLY 8S 4K WiFi Sport HD DV Camera, 1 x Waterproof Case, 1 x J-shaped Mount, 1 x Long Connector + Screw, 2 x Short Connector + Screw, 1 x Bike Handlebar Seatpost Pole Mount, 1 x 360 Degree Rotation Adapter, 2 x Mount, 2 x Adhesive, 1 x Metal Cable Tie, 4 x Plastic Cable Tie, 1 x Cleaning Cloth, 1 x Clip, 1 x Clip Case, 1 x English / Chinese Manual

Q

Can I record while charging?

By Zoran Feb-08/2018 12:02:24

A

Hello Zoran, 
Yes ,you can .

Q

It come with battery charger?

By Ramon Feb-07/2018 18:07:25

A

Hello Ramon,


Package Contents: 1 x FIREFLY 8S 4K WiFi Sport HD DV Camera, 1 x Waterproof Case, 1 x J-shaped Mount, 1 x Long Connector + Screw, 2 x Short Connector + Screw, 1 x Bike Handlebar Seatpost Pole Mount, 1 x 360 Degree Rotation Adapter, 2 x Mount, 2 x Adhesive, 1 x Metal Cable Tie, 4 x Plastic Cable Tie, 1 x Cleaning Cloth, 1 x Clip, 1 x Clip Case, 1 x English / Chinese Manual

Q

Do you sell extra batteries and charger for this 8S camera?

By Dalise Feb-01/2018 01:20:39

A

Hello Dalise,


Please check it by below link:

https://www.gearbest.com/HawKeye-Firefly-8S-_gear/. 


Let me know if you need any further assistance. 


Q

Is 90 degree version in stock right now? I want to get a camera before my vacation. Need a very fast shipment.

By Vad Mar-19/2018 06:38:08

A

Hello Vad,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is it in stock right now?

By Sebastian Mar-08/2018 22:53:35

A

Hello Sebastian,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

el producto se encuentra en stock y justo directo cuando salga a la venta el dia 19 de junio procesaran el envio del pedido??,es que necesito comprar una cámara antes de la primera semana de julio necesito que tarde lo menos posible gracias

By Jesus Jun-13/2017 19:28:04

A

Hello Jesus, 
Thanks for your inquiry.


Please note that it can be sold after the Presale ends

Q

If I place a pre-order now, when can I expect to receive it in Portugal?

By Pedro Jun-07/2017 20:32:15

A

Hello Pedro,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi, can this be shipped to Tokyo Japan? And how long does it take to arrive to Japan?

By Mat Oct-31/2018 13:45:48

A

Hello Mat,

We can send it to Japan.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

"ALL prices listed on GearBest exclude taxes, import fees, and customs duties." Does it also apply to the products being shipped to EU customers from EU warehouses (they are already listed with a different price) ?

By Darek Sep-18/2017 01:37:08

A

Hello Darek,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi! I need to know how to select the UK or EU wharehouse if it's possible. Can i do this for this product? Thank You

By Mancini Sep-04/2017 14:59:31

A

Hello Mancini,
We are sorry this item in stock in CM warehouse only.

Q

Hi, I would like to know if I order the camera with the fastest shipping, How long will it take to arrive to Spain?Thanks

By Andrea Aug-16/2017 20:17:01

A

Hello Andrea,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

what will be the shipping cost and what is the importing feesis it already in the bill paid or i have to pay?

By Neelesh Aug-04/2017 21:31:12

A

Hello Neelesh,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html    


Q

I want to buy this camera Hawkeye Firefly 8s but im from Greece and i dont know about custom fee taxes how mutch i must pay. if is possible to send it with EMS or like a gift with not price tag and avoid to pay tax fee

By george Jul-07/2017 13:53:53

A

Hello george,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How can I have it at home in Spain before july 1st? Selecting expedited shipping?

By Don Pimpon Jun-14/2017 12:02:20

A

Hello Don,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello. I want to buy the Hawkeye Firefly 8s 170 but I need to have it before July 1st. If I choose EXPEDITED SHIPPING, will I have it in time? Thank you for your help.

By David Gonzalez Jun-14/2017 09:17:28

A

Hello David,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

If I place an order today, when will the shipment begin?

By gi sup kim May-08/2017 09:46:05

A

Hello gi,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, I' m interested for firefly 8s , but i haven't seen anywhere what accessories are included into the package, in order to see what else do I have to buy. Please let me know accordingly

By Spyros Jul-29/2017 16:10:34

A

Hello Spyros,
Package Contents: 1 x FIREFLY 8S 4K WiFi Sport HD DV Camera, 1 x Waterproof Case, 1 x J-shaped Mount, 1 x Long Connector + Screw, 2 x Short Connector + Screw, 1 x Bike Handlebar Seatpost Pole Mount, 1 x 360 Degree Rotation Adapter, 2 x Mount, 2 x Adhesive, 1 x Metal Cable Tie, 4 x Plastic Cable Tie, 1 x Cleaning Cloth, 1 x Clip, 1 x Clip Case, 1 x English / Chinese Manual.

Q

Are the mounts delivered in the package compatible with the standard selfie sticks of the gopro? I was wondering if there are other options than the original selfie stick http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_660108.html Thank you in advance!

By christof S Jul-17/2017 19:46:00

A

Hello christof,


The mounts of item is not compatible with the standard selfie sticks of the gopro.

We suggest you buy the original one via http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_660108.html 

Thank you for your inquiry.

Q

Good evevning, How much does cost the microphone?Does it work with water case? 7S includes microphone? Thank you

By JOE SANCHEZ Jun-07/2017 23:08:49

A

Hello JOE,

Thanks for your inquiry.

According to the situation and your request, I suggest you to search the related microphone in our website.


It has 1 x Waterproof Case.

Package Contents: 1 x FIREFLY 8S 4K WiFi Sport HD DV Camera, 1 x Waterproof Case, 1 x J-shaped Mount, 1 x Long Connector + Screw, 2 x Short Connector + Screw, 1 x Bike Handlebar Seatpost Pole Mount, 1 x 360 Degree Rotation Adapter, 2 x Mount, 2 x Adhesive, 1 x Metal Cable Tie, 4 x Plastic Cable Tie, 1 x Cleaning Cloth, 1 x Clip, 1 x Clip Case, 1 x English / Chinese Manual

Q

Is there a remote control and an additional battery?

By Ольга May-31/2017 17:50:01

A

Hello Ольга,
Package Contents: 1 x FIREFLY 8S 4K WiFi Sport HD DV Camera, 1 x Waterproof Case, 1 x J-shaped Mount, 1 x Long Connector + Screw, 2 x Short Connector + Screw, 1 x Bike Handlebar Seatpost Pole Mount, 1 x 360 Degree Rotation Adapter, 2 x Mount, 2 x Adhesive, 1 x Metal Cable Tie, 4 x Plastic Cable Tie, 1 x Cleaning Cloth, 1 x Clip, 1 x Clip Case, 1 x AV Cable, 1 x English / Chinese Manual.