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Customer Questions & Answers

  • All(36)
  • Product Information(29)
  • Stock Status
  • Payment(1)
  • About Shipping(4)
  • Others(2)
Q

Does this camera has car camera mode? Can I use it as dash camcorder?

By David May-19/2018 05:51:59

A

Hello David,

It has car camera mode. You can use it as dash camcorder.

Q

I have ordered one silver color. Please inform whether customs duty is applicable. If yes, how much should I have to pay.

By Samrat May-15/2018 17:46:34

A

Hello Samrat,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hey...please....why its not delevered yet???? i finish my payment at 23 sept...and till now processing, is it normal processing over 10 days? because the product is in stock, whats wrong with you guys?

By ary iswantoro Oct-03/2017 14:04:25

A

Hello ary,
This item in stock now, please contact our suppor center for your order issue.

Q

i finish the payment on sept 23, when did it will be shipped? thanx

By ary iswantoro Sep-25/2017 07:24:26

A

Hello ary,
This item not in stock now, we except ship between Oct 10 - Oct 14.

Q

Dose this support external mic.

By Prakash Sep-19/2017 06:29:04

A

Hello Prakash,
This camera supports the following :

Max External Card Supported: TF 64G (not included) 
Class Rating Requirements: Class 10 or Above .Let me know if you need any help.

Q

which memory card is compatible with this cam?is helmet mount is included in accessories??reply me ASAP

By saikat prodhan Sep-15/2017 11:19:01

A

Hello saikat,

Max External Card Supported: TF 64G (not included) 
Class Rating Requirements: Class 10 or Above


Package Contents:

1 x MGCOOL Explorer Pro Action Camera with Waterproof Case, 1 x Camera Bracket, 1 x Clip, 1 x USB Data Cable ( 72cm ), 1 x Bicycle Stand, 2 x Helmet Base, 1 x Connector + Screw, 1 x English User Manual

Q

how many MP does the CMOS sensor have? 12mp, 20mp or other?

By Egor Sep-14/2017 04:21:44

A

Dear Egor,


Thank you for your inquiry.

It is 8MP, but can be optimization optimized to 16MP through the built-in software.

Q

I BUY 2 TWO PLEASE SEND A BLACK AND ANOTHER SILVER OK?

By Cedraz Sep-12/2017 16:11:36

A

Hello Cedraz, 
Yes, the 2 items in stock now and we can ship to your country.

Q

Hi, is the power adapter included in the package? If not, how much is the power adapter? Also how much is the battery if I want to purchase an additional one?

By Kim Sep-11/2017 19:09:28

A

Hello Kim,

It needs Removable 1050mAh Li-ion battery.

But there is not battery and power adapter in the package contents.

You may check the suitable power adapter in our website:https://www.gearbest.com/adapter-_gear/

There is no single battery in our website,you may check it in your local store.


Q

what about the warranty

By delvin Sep-10/2017 07:25:04

A

Hello delvin,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this camera has car camera mode? Can I use it as dash camcorder?

By David May-19/2018 05:51:59

A

Hello David,

It has car camera mode. You can use it as dash camcorder.

Q

Dose this support external mic.

By Prakash Sep-19/2017 06:29:04

A

Hello Prakash,
This camera supports the following :

Max External Card Supported: TF 64G (not included) 
Class Rating Requirements: Class 10 or Above .Let me know if you need any help.

Q

which memory card is compatible with this cam?is helmet mount is included in accessories??reply me ASAP

By saikat prodhan Sep-15/2017 11:19:01

A

Hello saikat,

Max External Card Supported: TF 64G (not included) 
Class Rating Requirements: Class 10 or Above


Package Contents:

1 x MGCOOL Explorer Pro Action Camera with Waterproof Case, 1 x Camera Bracket, 1 x Clip, 1 x USB Data Cable ( 72cm ), 1 x Bicycle Stand, 2 x Helmet Base, 1 x Connector + Screw, 1 x English User Manual

Q

how many MP does the CMOS sensor have? 12mp, 20mp or other?

By Egor Sep-14/2017 04:21:44

A

Dear Egor,


Thank you for your inquiry.

It is 8MP, but can be optimization optimized to 16MP through the built-in software.

Q

Hi, is the power adapter included in the package? If not, how much is the power adapter? Also how much is the battery if I want to purchase an additional one?

By Kim Sep-11/2017 19:09:28

A

Hello Kim,

It needs Removable 1050mAh Li-ion battery.

But there is not battery and power adapter in the package contents.

You may check the suitable power adapter in our website:https://www.gearbest.com/adapter-_gear/

There is no single battery in our website,you may check it in your local store.


Q

what about the warranty

By delvin Sep-10/2017 07:25:04

A

Hello delvin,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Greetings, does this camera support AV-out via the USB for FPV?

By Takis Sep-09/2017 21:27:57

A

Dear Takis,


Thank you for your inquiry.

Sorry, it does not support AV-out.

Q

Hello the battery is not included in the Package Contents if i buy the camera?

By Mihalis Sep-06/2017 13:54:28

A

Hello Mihalis,
This item contains one removable 1050mAh Li-ion battery .

Q

Is black one has waterproof case in package? I don't see any pictures with black waterproof camera in product information.

By Ranoncy Sep-03/2017 15:47:28

A

Hello Ranoncy,
It with waterproof case.

Q

Can I use external microphone. And what remote control I can use.

By yanush Jul-30/2017 02:16:59

A

Hello yanush,
Thank you for your inquiry.

Please download the "MGCOOL Explorer Pro" APP to control.

Let me know if you need any help.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

hi seller how are you i want to buy this camera but here in morocco if the price in the bill bigg than 50 euro i have a probleme with the the customs if you want to put in the bill less than 50 euro sir for exemple 40 euro or dollar sir

By rawan Jun-06/2017 13:44:03

A

Hello, rawan

Thank you for the inquiry.

Unfortunately , due to customs rules, we can not declare a lower value on the invoice.

Please feel free to contact us if you have additional questions.

Q

I have ordered one silver color. Please inform whether customs duty is applicable. If yes, how much should I have to pay.

By Samrat May-15/2018 17:46:34

A

Hello Samrat,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hey...please....why its not delevered yet???? i finish my payment at 23 sept...and till now processing, is it normal processing over 10 days? because the product is in stock, whats wrong with you guys?

By ary iswantoro Oct-03/2017 14:04:25

A

Hello ary,
This item in stock now, please contact our suppor center for your order issue.

Q

i finish the payment on sept 23, when did it will be shipped? thanx

By ary iswantoro Sep-25/2017 07:24:26

A

Hello ary,
This item not in stock now, we except ship between Oct 10 - Oct 14.

Q

Hello. How do we fast track shipping? I need this before June 16. I live in Toronto, Canada. Thanks

By Coney Jun-03/2017 14:04:30

A

Hello Coney,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I BUY 2 TWO PLEASE SEND A BLACK AND ANOTHER SILVER OK?

By Cedraz Sep-12/2017 16:11:36

A

Hello Cedraz, 
Yes, the 2 items in stock now and we can ship to your country.

Q

Hallo, i order this Camera, übt i Need 1-2 extra Battery. Do you have this in your Stock? Thanks for Information.

By Daniel Jun-28/2017 20:50:56

A

Hello Daniel,
The battery http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_346844.html is available now.

Please feel free to order it.

Let me know if you need any help.