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Customer Questions

  • All(36)
  • Product Information(29)
  • Stock Status
  • Payment(1)
  • About Shipping(4)
  • Others(2)
Q

Does this camera has car camera mode? Can I use it as dash camcorder?

By David May-19/2018 05:51:59

A
Hello David,It has car camera mode. You can use it as dash camcorder.
Q

I have ordered one silver color. Please inform whether customs duty is applicable. If yes, how much should I have to pay.

By Samrat May-15/2018 17:46:34

A
Hello Samrat,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

hey...please....why its not delevered yet???? i finish my payment at 23 sept...and till now processing, is it normal processing over 10 days? because the product is in stock, whats wrong with you guys?

By ary iswantoro Oct-03/2017 14:04:25

A
Hello ary, This item in stock now, please contact our suppor center for your order issue.
Q

i finish the payment on sept 23, when did it will be shipped? thanx

By ary iswantoro Sep-25/2017 07:24:26

A
Hello ary, This item not in stock now, we except ship between Oct 10 - Oct 14.
Q

Dose this support external mic.

By Prakash Sep-19/2017 06:29:04

A
Hello Prakash, This camera supports the following :Max External Card Supported: TF 64G (not included) Class Rating Requirements: Class 10 or Above .Let me know if you need any help.
Q

which memory card is compatible with this cam?is helmet mount is included in accessories??reply me ASAP

By saikat prodhan Sep-15/2017 11:19:01

A
Hello saikat,Max External Card Supported: TF 64G (not included) Class Rating Requirements: Class 10 or AbovePackage Contents:1 x MGCOOL Explorer Pro Action Camera with Waterproof Case, 1 x Camera Bracket, 1 x Clip, 1 x USB Data Cable ( 72cm ), 1 x Bicycle Stand, 2 x Helmet Base, 1 x Connector + Screw, 1 x English User Manual
Q

how many MP does the CMOS sensor have? 12mp, 20mp or other?

By Egor Sep-14/2017 04:21:44

A
Dear Egor,Thank you for your inquiry.It is 8MP, but can be optimization optimized to 16MP through the built-in software.
Q

I BUY 2 TWO PLEASE SEND A BLACK AND ANOTHER SILVER OK?

By Cedraz Sep-12/2017 16:11:36

A
Hello Cedraz, Yes, the 2 items in stock now and we can ship to your country.
Q

Hi, is the power adapter included in the package? If not, how much is the power adapter? Also how much is the battery if I want to purchase an additional one?

By Kim Sep-11/2017 19:09:28

A
Hello Kim,It needs Removable 1050mAh Li-ion battery.But there is not battery and power adapter in the package contents.You may check the suitable power adapter in our website:https://www.gearbest.com/adapter-_gear/There is no single battery in our website,you may check it in your local store.
Q

what about the warranty

By delvin Sep-10/2017 07:25:04

A
Hello delvin,Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html