All
Product keywords
Please enter the email address account

Customer Q&A

  • All(85)
  • Product Information(46)
  • Stock Status(9)
  • Payment(2)
  • About Shipping(22)
  • Others(6)
Q

does it be shipped to south korea?

By young kim Mar-11/2019 01:45:13

A

Hello young, 
Yes,it can be shipped to south korea.

Q

What the the different between EU plug and EU plug Upgraded Ver?

By Diki Feb-03/2019 10:38:03

A


Hello Diki,


   EU plug Upgraded Ver adds power-off and break detection, and uses dual Z-axis for more stable printing.



Q

The product comes with an example of raw material?

By Idan Jan-09/2019 13:04:34

A

Hello Idan,


The product comes with an example of raw material.

Q

hi... can check with you, - do the printer already pre-install with marlin software before shipping? - do they do test before shipping?

By midzi Jan-07/2019 13:18:25

A

Hello Midzi, 
Thanks for your inquiry.

Yes, the firmware is already installed.

Q

Hey guys which firmware flavour is used? Marlin?

By Tim Nov-24/2018 16:12:09

A

Hello Tim,


Yes, the firmware is based on Marlin.


Q

does the normal one have dual z Motors or do I have to go for the upgraded one look at cr10 s

By david Nov-16/2018 00:32:56

A


Hello David,

 

Upgraded version.

Q

What is the difference between the normal and the upgraded version?

By Nick Nov-15/2018 02:03:47

A

Hello Nick, 
The upgraded version item comes with the functions of break out filament detection and continue printing when power-off status is restored .The normal version does not have .

Q

Does the product CR-10S EU UPGRADED VERSION have the double z axis screws because from the photos I see that only the right z axis have that like the old CR-10

By Marco Nov-11/2018 20:35:26

A

Hello Marco,


CR-10S has dual Z axis.

Q

We have a tax exempt status. What do we need to do to waive sales tax?

By Al Jul-29/2018 03:45:26

A

Hello Al,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

does the US Plug Upgraded version have the dual Z-axis lead screws?

By Scott Jul-23/2018 22:46:47

A

Hello Scott,

Yes.
This item is same with the picture.

http://prntscr.com/ka6u63 

Q

does it be shipped to south korea?

By young kim Mar-11/2019 01:45:13

A

Hello young, 
Yes,it can be shipped to south korea.

Q

What the the different between EU plug and EU plug Upgraded Ver?

By Diki Feb-03/2019 10:38:03

A


Hello Diki,


   EU plug Upgraded Ver adds power-off and break detection, and uses dual Z-axis for more stable printing.



Q

hi... can check with you, - do the printer already pre-install with marlin software before shipping? - do they do test before shipping?

By midzi Jan-07/2019 13:18:25

A

Hello Midzi, 
Thanks for your inquiry.

Yes, the firmware is already installed.

Q

Hey guys which firmware flavour is used? Marlin?

By Tim Nov-24/2018 16:12:09

A

Hello Tim,


Yes, the firmware is based on Marlin.


Q

does the normal one have dual z Motors or do I have to go for the upgraded one look at cr10 s

By david Nov-16/2018 00:32:56

A


Hello David,

 

Upgraded version.

Q

What is the difference between the normal and the upgraded version?

By Nick Nov-15/2018 02:03:47

A

Hello Nick, 
The upgraded version item comes with the functions of break out filament detection and continue printing when power-off status is restored .The normal version does not have .

Q

Does the product CR-10S EU UPGRADED VERSION have the double z axis screws because from the photos I see that only the right z axis have that like the old CR-10

By Marco Nov-11/2018 20:35:26

A

Hello Marco,


CR-10S has dual Z axis.

Q

does the US Plug Upgraded version have the dual Z-axis lead screws?

By Scott Jul-23/2018 22:46:47

A

Hello Scott,

Yes.
This item is same with the picture.

http://prntscr.com/ka6u63 

Q

I know this says "CR-10S" but the s version is supposed to have dual z axis lead screws and the picture does not show that. Does this printer come with the dual z axis lead screws?

By Bob John Jun-18/2018 23:00:37

A

Dear Bob,


Yes, it comes with the dual z axis lead screw.

Q

What kind of SD card does the printer support? (Original SD, SDHC or SDXC...)

By Paul Sullivan May-18/2018 18:49:04

A

Hello Paul,
Memory card offline print: SD card 

Q

is this item able to be shipped to Canada right now

By virgil Jul-10/2018 03:53:33

A

Hello Virgil,        

Sorry.                                                                                                                                                                                                       

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. 

We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/ 
Grab our best deals here: http://www.gearbest.com/gadget-deals.html 

Q

do you it in stock? how long it gonna take to arrive for Massachusetts area? is it coming from US warehouse? Thank you

By Bahri Feb-09/2018 17:22:12

A

Hello Bahri,

For the item, please note that it was in stock now.

But please note that we can only ship the item from China.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi. Does the Creality3D CR - 10S 3D Printer Upgrade Version - EU PLUG UPGRADED VERSION BLUE come from UK warehouse?

By Valtteri Jan-20/2018 12:45:01

A

Hello Valtteri,
Thanks for your inquiry.

It comes fom our Chinese warehouse.

Q

Are these in stock at your US warehouse?

By Scott Jan-07/2018 16:13:35

A

Hello Scott,
Thanks for your inquiry.

Yes, it is in stock in our US warehouse.

Q

Is it on stock?

By Santiago nunez Dec-08/2017 00:56:30

A

Hello Santiago,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi, is it in Stock at this time? I order one and waiting for shipping.

By Patrick Oct-25/2017 18:16:17

A

Hello Patrick,
We are sorry this item not in stock now, we except ship between Nov 1 - Nov 3.

Q

Is it on stock?

By Angel Oct-19/2017 05:51:35

A

Hello Angel,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Is this item currently in stock? How long would it take to process the order and ship it to Texas?

By Jacob M Sep-05/2017 22:12:20

A

Hello Jacob,


This item in stock now.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, is this in stock in CN now to order? Does it come with any filament? Thank you

By Aref Aug-20/2017 20:50:29

A

Hello Aref,
This item in stock now, it doesn't contain filament.

Q

pls. you confim that this order to arive to ISRAEL IN 2 WEEKS . NO QUESTION MORE THANKS Armand

By Bitton Armand Jun-02/2018 09:46:03

A

Hello Bitton,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi, if i dont have Paypal account ..can i pay using debit card? how to pay ?? just normal transaction..

By Razif Jan-26/2018 12:09:19

A

Hello Razif,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

How much duty or import cost do you pay when shipping to UK from China?

By Nayden H Jul-04/2018 17:22:08

A

Hello Nayden,


Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

when will you have more printers in stock? atm its out of stock, i would like to buy one

By Matthias Apr-01/2018 14:01:25

A

Dear Matthias,


We are unable to give you the exact date as the supplier didn't give us the result.

We need to check with them again.

We will update the newest stock information on our site after checking with the supplier again.

You can pay attention to our site.


Q

Hi ! What is the difference between Warehouse Options: China G-W-13 G-W-5 ? I would like a shipping in Germany what is the fastest? Thanks !

By Charles Rogliano Feb-23/2018 11:01:26

A

Hello Charles, 

The G-W-13 is located in Spain .

The G-W-5 is located in Czech .

Q

Could you please give me the estimated weight of shipment?

By Ady Feb-20/2018 06:50:53

A

Hello Ady, 
Product weight: 13.0000 kg 
Package weight: 14.0000 kg 

Let me know if you need any help.

Q

So you do send the item from Europe

By lucas Feb-05/2018 09:40:47

A

Hello lucas, 
We can send the item from Europe.

Let me know if you need any help.

Q

hello, if you have ue stock, Why don't you sent your item in france

By lucas Feb-04/2018 12:02:04

A

Hello lucas,
For the item, please note that the item is in stock now.

You can make the order normally and we will arrange the shipment soon.

Q

How long shipping to Korea?

By bea yeonhwa Oct-17/2017 08:12:04

A

Hello bea,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi is it possible to get a lower price on shipping to Iceland with the eu plug? It is currently 160 dollars for shipping, but I think it is too much. Best wishes Aggimu

By Aggimu Oct-09/2017 18:31:45

A

Hello Aggimu,

 

We provide the best price for international shipments available, even though we ship all our items from China.

Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

 

Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html 


Q

how long shipping to thailand

By sombat Oct-02/2017 16:25:48

A

Hello sombat,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I would like to buy eu upgraded version of cr-10, there is any additional payment ? somebody report additional payment for custom? thank you

By Jojo Oct-02/2017 10:53:26

A

Hello Jojo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

The product comes with an example of raw material?

By Idan Jan-09/2019 13:04:34

A

Hello Idan,


The product comes with an example of raw material.

Q

We have a tax exempt status. What do we need to do to waive sales tax?

By Al Jul-29/2018 03:45:26

A

Hello Al,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I need replacement nozzles. How do I go about ordering them?

By Dave Smith Apr-25/2018 21:04:38

A

Hello Dave,
Link here for more information:

https://www.gearbest.com/Creality3D-nozzles-_gear/ 

Q

Hi, is the german toll/taxes included in the Priority Line price or do I still need to pay import taxes? Thanks, Matthias

By Matthias Feb-06/2018 16:52:47

A

Hello Matthias,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hello i can't to place my order because i leave in France I can't make the payment because they tell me That you do not send in France So I think you have to added shipping countries so I can pay you

By lucas Feb-05/2018 08:25:45

A

Hello lucas,
We ship everywhere in the world from the CN warehouse.

Priority Line    10 - 21 business days    FREE SHIPPING    

Expedited Shipping    7 - 10 business days    $115.27    



Q

Hello, I have a large youtube channel of over 1,000,000 subscribers with veiws on each video rangeing from 1,000,000 to 6,000,000. I saw this product and was wondering if you could send me one for me to make a review and test video on it. I will leave an amazing review and recommend this product. email me back if you are interested. sincerely, Nader Beauti

By Nader Beauti Jan-18/2018 18:59:54

A

Hello Nader,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.