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Customer Questions

  • All(88)
  • Product Information(48)
  • Stock Status(9)
  • Payment(2)
  • About Shipping(23)
  • Others(6)
Q

does it be shipped to south korea?

By young kim Mar-11/2019 01:45:13

A
Hello young, Yes,it can be shipped to south korea.
Q

What the the different between EU plug and EU plug Upgraded Ver?

By Diki Feb-03/2019 10:38:03

A
Hello Diki,   EU plug Upgraded Ver adds power-off and break detection, and uses dual Z-axis for more stable printing.
Q

The product comes with an example of raw material?

By Idan Jan-09/2019 13:04:34

A
Hello Idan,The product comes with an example of raw material.
Q

hi... can check with you, - do the printer already pre-install with marlin software before shipping? - do they do test before shipping?

By midzi Jan-07/2019 13:18:25

A
Hello Midzi, Thanks for your inquiry.Yes, the firmware is already installed.
Q

Hey guys which firmware flavour is used? Marlin?

By Tim Nov-24/2018 16:12:09

A
Hello Tim,Yes, the firmware is based on Marlin.
Q

does the normal one have dual z Motors or do I have to go for the upgraded one look at cr10 s

By david Nov-16/2018 00:32:56

A
Hello David, Upgraded version.
Q

What is the difference between the normal and the upgraded version?

By Nick Nov-15/2018 02:03:47

A
Hello Nick, The upgraded version item comes with the functions of break out filament detection and continue printing when power-off status is restored .The normal version does not have .
Q

Does the product CR-10S EU UPGRADED VERSION have the double z axis screws because from the photos I see that only the right z axis have that like the old CR-10

By Marco Nov-11/2018 20:35:26

A
Hello Marco,CR-10S has dual Z axis.
Q

We have a tax exempt status. What do we need to do to waive sales tax?

By Al Jul-29/2018 03:45:26

A
Hello Al,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

does the US Plug Upgraded version have the dual Z-axis lead screws?

By Scott Jul-23/2018 22:46:47

A
Hello Scott,Yes.This item is same with the picture.http://prntscr.com/ka6u63