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Customer Q&A

  • All(10)
  • Product Information(8)
  • Stock Status
  • Payment
  • About Shipping
  • Others(2)
Q

Does this product comes with Kodi pre-installed?

By Prince Jan-04/2018 18:37:21

A

Hello Prince, 
No ,it does not .But you can install by yourself .

Q

because in the photo of the product shows the entrance to the card?

By eric Nov-23/2017 09:43:10

A

Hello eric,
Please note that the item is unable to support external card.

Hope you can understand that.

Q

Does this product support HDR 4k 60 fps

By Doonie Oct-25/2017 10:51:51

A

Hello Doonie,

The item supports HDR 4k 60 fps.


Q

Please could you tell me if this tv box has Portuguese language BR?

By Ricardo Alves Jul-22/2017 12:56:25

A

Hello Ricardo,


This TV boax has Portuguese language BR.

Thank you for your inquiry.

Q

Hi, does this have SD card slot? what is the max capacity for SD card support? thanks and regards

By Robert L Jul-19/2017 00:22:27

A

Hello Robert, 


This device does not have SD card slot.

Thank you for your inquiry.

Q

hello Can this box read external USB hard disk drive (HDD) with 6TB of storage? what is the maximum capacity that can it read? Thank you Pedro

By Pedro Jul-16/2017 09:54:25

A

Hello Pedro,


No, it can not read external USB hard disk drive (HDD) with 6TB of storage.

The maximum capacity that it can read is 2TB.

Thank you for your inquiry.


Q

I asked a question that your answer is not what I asked. see below COPY of question and answer "Thank you for your inquiry regarding http://www.gearbest.com/m-goods-sn-212327606.htm Your original question is "hello. Need to know, if I connect an external hard drive to one of the USB ports, what is the maximum size of the hard drive the box can reed? for example 2TB , 4TB, 6TB , more. Also does it read x265 at 10bit video (.mkv)? Thank you Regards" Here is the answer from Our Customer service Team: Hello Joao, System Bit: 64Bit . Please click here for additional details regarding the item. We hope that the answer is helpful for you." Thank you Joao Matos

By Joao Matos Jul-14/2017 12:35:25

A

Hello Joao,


The maximum size of the hard drive the box can read is 2TB.

It reads x265 at 10bit video (.mkv)

Thank you for your inquiry.

Q

tem como mandar no valor declarado de 30 dolares

By Jeferson William Ferreira Jul-10/2017 18:11:56

A

Hello Jeferson, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Current sale - buy one get one free. If I buy aH96 Max TV Boxone do I get one free? Cheers

By Crocker Jun-22/2017 05:59:32

A

Hello Crocker,
If you want get it free, please check http://www.gearbest.com/get-it-free/

Q

1. Does it support Greek language? 2. Does it support a microSD card or a full SD card? Thank you.

By Constantinos Kritikos May-24/2017 15:48:32

A

Hello Constantinos,


It supports Greek language and it doesn't support SD card.

Q

Does this product comes with Kodi pre-installed?

By Prince Jan-04/2018 18:37:21

A

Hello Prince, 
No ,it does not .But you can install by yourself .

Q

because in the photo of the product shows the entrance to the card?

By eric Nov-23/2017 09:43:10

A

Hello eric,
Please note that the item is unable to support external card.

Hope you can understand that.

Q

Does this product support HDR 4k 60 fps

By Doonie Oct-25/2017 10:51:51

A

Hello Doonie,

The item supports HDR 4k 60 fps.


Q

Please could you tell me if this tv box has Portuguese language BR?

By Ricardo Alves Jul-22/2017 12:56:25

A

Hello Ricardo,


This TV boax has Portuguese language BR.

Thank you for your inquiry.

Q

Hi, does this have SD card slot? what is the max capacity for SD card support? thanks and regards

By Robert L Jul-19/2017 00:22:27

A

Hello Robert, 


This device does not have SD card slot.

Thank you for your inquiry.

Q

hello Can this box read external USB hard disk drive (HDD) with 6TB of storage? what is the maximum capacity that can it read? Thank you Pedro

By Pedro Jul-16/2017 09:54:25

A

Hello Pedro,


No, it can not read external USB hard disk drive (HDD) with 6TB of storage.

The maximum capacity that it can read is 2TB.

Thank you for your inquiry.


Q

I asked a question that your answer is not what I asked. see below COPY of question and answer "Thank you for your inquiry regarding http://www.gearbest.com/m-goods-sn-212327606.htm Your original question is "hello. Need to know, if I connect an external hard drive to one of the USB ports, what is the maximum size of the hard drive the box can reed? for example 2TB , 4TB, 6TB , more. Also does it read x265 at 10bit video (.mkv)? Thank you Regards" Here is the answer from Our Customer service Team: Hello Joao, System Bit: 64Bit . Please click here for additional details regarding the item. We hope that the answer is helpful for you." Thank you Joao Matos

By Joao Matos Jul-14/2017 12:35:25

A

Hello Joao,


The maximum size of the hard drive the box can read is 2TB.

It reads x265 at 10bit video (.mkv)

Thank you for your inquiry.

Q

1. Does it support Greek language? 2. Does it support a microSD card or a full SD card? Thank you.

By Constantinos Kritikos May-24/2017 15:48:32

A

Hello Constantinos,


It supports Greek language and it doesn't support SD card.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

tem como mandar no valor declarado de 30 dolares

By Jeferson William Ferreira Jul-10/2017 18:11:56

A

Hello Jeferson, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Current sale - buy one get one free. If I buy aH96 Max TV Boxone do I get one free? Cheers

By Crocker Jun-22/2017 05:59:32

A

Hello Crocker,
If you want get it free, please check http://www.gearbest.com/get-it-free/