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Customer Questions

  • All(64)
  • Product Information(52)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(8)
  • Others(1)
Q

When does the stock comes avaible? If you cant precise me a date can you give me a estimative? Thank you

By Tiago Santos Oct-11/2017 15:52:00

A
Hello Tiago, We are sorry this item out of stock.
Q

Hello, Is this item still available?

By David Sep-22/2017 01:48:26

A
Hello David,We regret to inform you that this item is no longer available.Please check out our other amazing items here: http://www.gearbest.com/new-products/Grab our best deals here: http://www.gearbest.com/gadget-deals.html
Q

does it support fast charging?

By arnob Sep-20/2017 17:14:28

A
Hello arnob,It supports fast charging.
Q

Hi, I made the payment for this smartphone on September 1st and I'm still waiting for it to be sent to me, however, the price of it has decreased, is it possible to refund the difference?

By Paulo Sep-08/2017 01:46:41

A
Hello PauloFor after sales issue, please go to our  Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.
Q

Does it come with an european power adapter? Thanks

By João Braguez Sep-01/2017 19:56:49

A
Hello João, We will offer you an EU adapter so you can use this item.
Q

declare as gift??

By Lucas Aug-26/2017 17:12:36

A
Dear Lucas,In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.Unfortunately, we have no control over these regulations and potential import duties.To know more about tax, please review to our F.A.Q and terms & conditions in the links below:http: http://www.gearbest.com/about/faq.html   http: http://www.gearbest.com/about/terms-and-conditions.html   
Q

Is this processor the helium x27?

By weber Aug-23/2017 12:00:35

A
Hello weber, Thanks for your inquiry.The processor of the item is MTK6797 ( Helio X27 ).
Q

Existe algum método de envio sem ter de pagar alfandega?

By Francisco Aug-14/2017 20:25:41

A
Hello Francisco,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Does the device have mhl support for hdmi cable?

By Ana Elisa Aug-13/2017 01:43:50

A
Hello Ana,No, it does not have MHL.Thank you for your inquiry.
Q

Hello, Is this phone dual SIM? What kind of SIM use? Thanks.

By Marcos Daniel Nujo Tenente Aug-08/2017 12:36:55

A
Hello Marcos, Thank you for your inquiry.It supports dual SIM dual standby. Nano + Nano SIM .Let me know if you need any help.