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Customer Questions & Answers

  • All(43)
  • Product Information(26)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(12)
  • Others(1)
Q

Hello, there is a way for you to declarated in the note of shipping that the price is lower? Just in case that productt go through custom. So i can pay a litlle less with taxes.

By Bruna Feb-19/2018 13:51:35

A

Hi,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

fm radio?

By stanko Jan-23/2018 15:52:44

A

Hello stanko, 

It comes with FM radio.

Let me know if you need any help.

Q

Hello, is there a Hungarian language?

By László Oct-13/2017 09:13:43

A

Hello László,


There is a Hungarian language .

Language: English, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, latviesu,lietuviu,Italiano, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified/Traditional Chinese 

Q

I bought in day 01/10/2017. when it will be sent to Brazil?

By Send Oct-03/2017 00:01:16

A

Hello Send,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, If I buy it. Can you put less price in invoice? For not pay tax?

By Sr Enriquez Sep-28/2017 22:25:06

A

Hello Sr, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi.I ordered on 2017-08-17 23:22:41 this phone ,when you start to ship.Thanks in advance.Csaba

By Jozsa Ferenc Csaba Sep-25/2017 14:47:52

A

Hello Jozsa,
We except ship this item on Oct 20.

Q

soporta la red 3G 850/1900

By carlos Sep-24/2017 15:55:57

A

Hello carlos, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
Screen Protector: 1 
English Manual : 1 
SIM Needle: 1


Q

I'm considering buying Umidigi crystal 4gb, but I have one question. On the market Is a replacement battery available? Are they sold separately as a consumable?

By Velin Sep-24/2017 08:39:01

A

Hello Velin,
Battery Type: Non-removable.

We are sorry we don't have this item battery only.

Q

Good morning, - Please can this product be ship to Cameroon? - And i will like to pay through Express Union - For UMIDIGI Crystal 4G Phablet 4GB RAM

By Mfonfu Roderick Sep-21/2017 11:17:06

A

Hello Mfonfu,
We can ship to your country via 

Registered Air Mail    10 - 25 business days    $2.60    

Expedited Shipping    2 - 7 business days    $23.07    


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


Q

Hi. This phone supports OTA? And the Play Store? thanks

By Beppe Sep-20/2017 14:46:07

A

Hello Beppe,
We are sorry this item is international version, it doesn't support OTA, it doesn't has playstore.

Q

fm radio?

By stanko Jan-23/2018 15:52:44

A

Hello stanko, 

It comes with FM radio.

Let me know if you need any help.

Q

Hello, is there a Hungarian language?

By László Oct-13/2017 09:13:43

A

Hello László,


There is a Hungarian language .

Language: English, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, latviesu,lietuviu,Italiano, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified/Traditional Chinese 

Q

soporta la red 3G 850/1900

By carlos Sep-24/2017 15:55:57

A

Hello carlos, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
Screen Protector: 1 
English Manual : 1 
SIM Needle: 1


Q

I'm considering buying Umidigi crystal 4gb, but I have one question. On the market Is a replacement battery available? Are they sold separately as a consumable?

By Velin Sep-24/2017 08:39:01

A

Hello Velin,
Battery Type: Non-removable.

We are sorry we don't have this item battery only.

Q

Hi. This phone supports OTA? And the Play Store? thanks

By Beppe Sep-20/2017 14:46:07

A

Hello Beppe,
We are sorry this item is international version, it doesn't support OTA, it doesn't has playstore.

Q

If this product was discontinued. so why dont you remove from your store?

By Rapheewit Hannadong Sep-19/2017 11:54:32

A

Hello Rapheewit,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Can I add Estonian language?

By Meelis Sep-19/2017 09:49:01

A

Hello Meelis,

You can't add the Estonian language as you asked.

Q

Another guy asked if this phone has a notification led and you answer was "No", but this phone has it, it's that white line below the screen and in the specs it says it is a notification led... So... is it or not? P.S. It will ship only from October right? Thanks

By Davide Sep-14/2017 23:36:40

A

Hello Davide,

Sorry there is no a notification led.

We except ship this item on Oct 9.

Let me know if you need any further assistance.


Q

Have support for VoLTE, what about Crystal Pro and if shipping from HK we need to pay customs tax !? European warehouses ??? Tnx

By Majesty Aug-30/2017 02:33:29

A

Hello Majesty,

You need to download the VoLTE by yourself.


We are sorry to inform you that this item is no longer available and has been discontinued. 

We will update the newest stock information on our site after checking with the supplier.

You need to pay attention on our site. Hope you can understand.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  




Q

Hello, does the phone have a notification led?

By Gerhard Aug-25/2017 08:47:26

A

Hello Gerhard,

Sorry there is no a notification led.

Let me know if you need any further assistance. 


Q

Do you expect delivery and approximately - when? Thank you!

By Mihail Kachov Sep-01/2017 07:40:50

A

Hello Mihail,

We are sorry to inform you that this item is no longer available and has been discontinued. 

We will update the newest stock information on our site after checking with the supplier.

You need to pay attention on our site. Hope you can understand.

Q

hi I would like to know if this smartphone is still avaible or it is out of stock?

By Keli Aug-12/2017 22:13:55

A

Hello Keli,
We are sorry this item not in stock now, we except ship on Sep 7.

Q

Hi! I'm from India. Can you let me know if the Crystal Pro can be shipped to India?

By Manoj Solanki Jul-30/2017 05:07:50

A

Hello Manoj,
Yes, we can ship the item to India.

Q

Hello It is possible to pay the amount of this product Thank you!

By Luiz Roberto Correia Aug-19/2017 23:28:54

A

Hello Luiz,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Hello, there is a way for you to declarated in the note of shipping that the price is lower? Just in case that productt go through custom. So i can pay a litlle less with taxes.

By Bruna Feb-19/2018 13:51:35

A

Hi,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

I bought in day 01/10/2017. when it will be sent to Brazil?

By Send Oct-03/2017 00:01:16

A

Hello Send,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, If I buy it. Can you put less price in invoice? For not pay tax?

By Sr Enriquez Sep-28/2017 22:25:06

A

Hello Sr, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi.I ordered on 2017-08-17 23:22:41 this phone ,when you start to ship.Thanks in advance.Csaba

By Jozsa Ferenc Csaba Sep-25/2017 14:47:52

A

Hello Jozsa,
We except ship this item on Oct 20.

Q

Good morning, - Please can this product be ship to Cameroon? - And i will like to pay through Express Union - For UMIDIGI Crystal 4G Phablet 4GB RAM

By Mfonfu Roderick Sep-21/2017 11:17:06

A

Hello Mfonfu,
We can ship to your country via 

Registered Air Mail    10 - 25 business days    $2.60    

Expedited Shipping    2 - 7 business days    $23.07    


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


Q

GOOD MORNING ANALYST MAKES THE PURCHASE IN PRE-SALE 08/18/2017. FORECAST FOR SHIPPING TO BRAZIL

By Antônio Marcos Sep-13/2017 11:52:15

A

Hello Antônio,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, is this phone on stock? When it will be shipped if i make an order today??ir will stil be shipped on 7 Oct???

By Raul Sep-12/2017 20:31:34

A

Hello Raul,
This item not in stock now, we except ship this item on Oct 7.

Q

HK-2 Warehorse ship to HK locally, will take how many time?

By Jack Aug-17/2017 13:52:34

A

Hello Jack,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does the UMIDIGI Crystal 4G Phablet 4GB RAM ship to Brazil?

By Alvaro Aug-17/2017 01:00:54

A

Hello Alvaro,
We can ship to your country by 

Flat Rate Shipping    10 - 20 business days    FREE SHIPPING    

Priority Line    12 - 15 business days    $2.89    


Q

Does the UMIDIGI Crystal 4G Phablet 4GB RAM ship to Brazil?

By Alvaro Aug-17/2017 01:00:53

A

Hello Alvaro, 


We can ship to BR by 

Flat Rate Shipping    10 - 20 business days    FREE SHIPPING    

Priority Line    12 - 15 business days    $2.89    


Q

can it be shipped to kuwait

By roger Aug-10/2017 19:37:47

A

Hello roger,
Thanks for your inquiry.

Yes, the item can be shipped to Kuwait.