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Customer Questions & Answers

  • All(31)
  • Product Information(16)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(10)
  • Others(2)
Q

Hi there, I wondered if the Anycube comes with a 110 to 220v switch. Thanks, Kees. The Netherlands.

By kees Aug-07/2018 20:41:04

A

Hello Kees,

Voltage: 110V/220V 

● Always use the correct AC voltage for your region.


Q

I would like to know if in addition to the cost of shipping to Mexico, I have to pay import fees or taxes?

By Lexs May-11/2018 17:54:44

A

Hello Lexs,


You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, do you ship to Argentina?

By Gabriel Apr-17/2018 17:12:26

A

Hello Gabriel, 
We can ship it to Argentina.

Let me know if you need any help.

Q

Please tell me why there is information about Ultrabase everywhere and in the questions i fount that ultrabase is not included... So once more, it's included or no? And if not, why there is info about it everywhere?

By Alfredo Bane Mar-17/2018 15:51:07

A

Hello Alfredo,

Ultrabase is our latest product.

It's a kind of heatbed, which help improve print quality a lot.

It stick stable when temp high.

And even not stick at all when temp low. 


Ultrabase is included. 


Q

Hi, it says the highlights are ultra base... is the ultra base included in the package... a simple yes or no would be helpful

By Beenu Mar-15/2018 12:58:14

A

Hello Beenu, 


The ultra base not included in the package 



Packing Contents: 1 x Anycubic I3 Mega 3D Printer, 1 x SD Card Reader, 1 x Spool Holder, 8 x M5 Screw, 1 x Tool Set, 1 x Scraper, 1 x Pliers, 1 x Backup Hot End Set, 1 x Glove, 1 x Tweezers, 1 x 8G SD Card, 1 x 1kg Filament, 1 x USB Cable, 1 x Power Cord

Q

please tell me what is the difference between the versions of black / black and white

By Zlack Mar-15/2018 12:16:48

A

Dear Zlack,


They are just different from color.

Q

Does the ultrabase is included as we see on this page.

By Alain Nov-24/2017 22:49:13

A

Hello Alain,

It included below items:

1 x Anycubic I3 Mega 3D Printer, 1 x 8G SD Card, 1 x Tool Kit, 1 x 1kg Filament. 


Let me know if you need any further assistance. 


Q

Hello, Does it support auto-leveling sensor, i.e. like buy one and plug-in? Thanks

By Ivaylo Oct-22/2017 18:27:20

A

Hello Ivaylo,
The item doesn't support the auto-leveling sensor.

Q

Hi, is the shippingmethod Europe Railway Priority Mail also without custom fee for the customer? like the GermanyExpress with longer delivery time? Thanks

By Werner Oct-18/2017 20:03:48

A

Hello Werner,


It take longer time than GermanyExpress.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

how long for delivery to UK after placing order

By mrs c lowrie Oct-16/2017 14:38:02

A

Hello mrs,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi there, I wondered if the Anycube comes with a 110 to 220v switch. Thanks, Kees. The Netherlands.

By kees Aug-07/2018 20:41:04

A

Hello Kees,

Voltage: 110V/220V 

● Always use the correct AC voltage for your region.


Q

Please tell me why there is information about Ultrabase everywhere and in the questions i fount that ultrabase is not included... So once more, it's included or no? And if not, why there is info about it everywhere?

By Alfredo Bane Mar-17/2018 15:51:07

A

Hello Alfredo,

Ultrabase is our latest product.

It's a kind of heatbed, which help improve print quality a lot.

It stick stable when temp high.

And even not stick at all when temp low. 


Ultrabase is included. 


Q

Hi, it says the highlights are ultra base... is the ultra base included in the package... a simple yes or no would be helpful

By Beenu Mar-15/2018 12:58:14

A

Hello Beenu, 


The ultra base not included in the package 



Packing Contents: 1 x Anycubic I3 Mega 3D Printer, 1 x SD Card Reader, 1 x Spool Holder, 8 x M5 Screw, 1 x Tool Set, 1 x Scraper, 1 x Pliers, 1 x Backup Hot End Set, 1 x Glove, 1 x Tweezers, 1 x 8G SD Card, 1 x 1kg Filament, 1 x USB Cable, 1 x Power Cord

Q

please tell me what is the difference between the versions of black / black and white

By Zlack Mar-15/2018 12:16:48

A

Dear Zlack,


They are just different from color.

Q

Does the ultrabase is included as we see on this page.

By Alain Nov-24/2017 22:49:13

A

Hello Alain,

It included below items:

1 x Anycubic I3 Mega 3D Printer, 1 x 8G SD Card, 1 x Tool Kit, 1 x 1kg Filament. 


Let me know if you need any further assistance. 


Q

Hello, Does it support auto-leveling sensor, i.e. like buy one and plug-in? Thanks

By Ivaylo Oct-22/2017 18:27:20

A

Hello Ivaylo,
The item doesn't support the auto-leveling sensor.

Q

does it have a heated bed/

By beni Aug-26/2017 12:44:39

A

Hello beni,


Yes, it has a heated bed.

Thank you for your inquiry.

Q

Does this version has the bed levelling sensor? (seen in the video)

By Walter Aug-24/2017 02:48:12

A

Hello Walter,


Sorry that this item does not support auto levelling.

Thank you for your inquiry.

Q

This is Ultrabase version

By cristian Aug-19/2017 16:06:29

A

Hello cristian,
Thanks for your inquiry.

Yes, it is the upgraded Anycubic i3 Mega Ultrabase version.

Q

hi, is there fillament included? thnx

By Franky Aug-08/2017 15:43:03

A

Hello Franky,


It included 1 x 10m Test Filament ( Random Color ), 1 x 1kg PLA ABS HIPS Wood Materials ( Random Color ).

Let me know if you need any further assistance. 


Q

When will the printer be in Stock in the EU warehouse?

By Simon Sep-13/2017 19:50:18

A

Hello Simon,
We are sorry we don't have this plan yet.

Q

Why are all prices given in ₣? I have tried finding what type of currency it is but have been unable to find it.

By Ramon Oct-02/2017 13:33:00

A

Hello Ramon,
Please note that you can change the currency of the item on our website.

Please see the link http://prntscr.com/gtkcqj as a reference.


Q

Hello, I want to know if it is possible to get invoice. We want to buy as a company. And is it possible to buy without mastercard? Like just making transactions straight through the bank. Thank you in advance.

By Marijus Aug-11/2017 06:19:26

A

Hello Marijus,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

I would like to know if in addition to the cost of shipping to Mexico, I have to pay import fees or taxes?

By Lexs May-11/2018 17:54:44

A

Hello Lexs,


You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, do you ship to Argentina?

By Gabriel Apr-17/2018 17:12:26

A

Hello Gabriel, 
We can ship it to Argentina.

Let me know if you need any help.

Q

Hi, is the shippingmethod Europe Railway Priority Mail also without custom fee for the customer? like the GermanyExpress with longer delivery time? Thanks

By Werner Oct-18/2017 20:03:48

A

Hello Werner,


It take longer time than GermanyExpress.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

how long for delivery to UK after placing order

By mrs c lowrie Oct-16/2017 14:38:02

A

Hello mrs,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is FREE SHIPPING to Norway possible?

By Jan Eric Sep-28/2017 13:23:01

A

Hello Jan,
We except ship your package via 

Priority Line    15 - 25 business days    $147.67    

Expedited Shipping    3 - 7 business days    $151.43    


Q

Hi Are You shipping it from china or it is possible to buy it from european warehouse (UK?) to avoid taxes ? Im from Poland

By Marcin Sep-21/2017 13:59:20

A

Hello Marcin,
We are sorry this item in stock in CN warehouse only.

Q

Hello, i'm trying to buy one, but the shipping doesn't seem to work. when i check out there is no "Shipping Cost:FREE SHIPPING toFrance Via Priority Line" regards

By Mathieu Aug-29/2017 16:39:23

A

Hello Mathieu,
We can ship to your country by 

Priority Line    35 - 40 business days    FREE SHIPPING    

Expedited Shipping    10 - 15 business days    $141.89    


You can check https://www.gearbest.com/m-goods-sn-212977904.htm for this item.

Q

Does the product have CE certification for shipping to Europe?

By David Aug-24/2017 17:07:33

A

Hello David,
This item has the CE certification .

Q

Do you have any other cheaper shipping methods to South Africa (I've seen similar 3d printers from other suppliers similar to Gearbest offering shipping for USD40 ... via TNT for example). Thank you

By BH Aug-17/2017 09:23:56

A

Hello BH,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hi, Could you tell me if there would be any extra for me to pay in import duty/vat to have one of these shipped to me in United Kingdom please, and what would be average delivery time? Thank you.

By Malcolm Turton Aug-12/2017 07:15:10

A

Hello Malcolm,

Thanks for your inquiry.

1: If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


2: Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Can you put a lower price in the invoice of the product?

By Magnavita Sep-01/2017 17:47:04

A

Hello Magnavita, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

hello, this printer need to instal auto leveling sensor, or come already installed? best regards

By hugo oliveira Jul-25/2017 15:01:07

A

Hello hugo,
Thanks for your inquiry.

Sorry, the item does not have auto leveling sensor.