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Customer Q&A

  • All(25)
  • Product Information(21)
  • Stock Status
  • Payment
  • About Shipping(4)
  • Others
Q

Hello, what is the maximum range of this drone?

By Sławek Apr-25/2018 16:24:02

A

Dear Sławek,


Max Flying Height: 1000m 

Q

Is there a video camera holder

By Arunas Feb-02/2018 13:37:46

A

Dear Arunas,


Thank you for your inquiry.

Please refer to this link https://www.gearbest.com/rc-parts-c_11334/

If there is available holder for this item, you can find via this link.

Q

from which country will you send it? can it carry a camera (in terms of weight, not in terms of it can be attached)?

By silvvia Jan-29/2018 16:15:50

A

Hello silvvia, 
We ship it from Czech Republic.

It can carry a camera.

Let me know if you need any help.


Q

The remote control is included?

By Jose Jan-25/2018 22:36:06

A

Hello Jose,


Yes, it included 1 x Transmitter. 


Let me know if you need any further assistance. 


Q

Can you make shipping to Ecuador ? and How much will cost?

By Byron Figueroa Dec-28/2017 14:50:44

A

Hello Byron,

Yes it can be shipped to Ecuador.

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

The kit includes a camera holder (gimbal)?

By Piotr Dec-12/2017 11:46:10

A

Hello Piotr,

Package Contents: 1 x Aircraft Body ( Battery Included ), 1 x Transmitter, 1 x Balance Charger, 1 x Power Adapter, 8 x Propeller, 4 x Landing Strut, 4 x Propeller Nut, 1 x Screwdriver, 1 x Set of Accessories, 1 x English Manual. 

Let me know if you need any further assistance. 


Q

Hi, is it possible to ship to italy with Italy Via Priority Line?

By Fabio Dec-10/2017 22:46:30

A

Hello Fabio,
Thanks for your inquiry.

Sorry the item cannot be shipped to Italy Via Priority Line.

Q

I just received this drone and the remote transmitter is in mode 1, how do I change it to mode 2?

By Davis Dec-02/2017 22:23:05

A

Hello Davis,
Thanks for your inquiry.

Please kindly press the black button on your left hand to change it to mode 2.

Q

Hello Dear Seller, I would like to order this product. Can you write on the package that the product costs less than $ 75?. Please come back to me.

By Reem Nov-10/2017 08:47:35

A

Hello Reem,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

Q

This drone has GPS does this drone follow me with gps? Lets say i go to the sea with boat can i get drone follow me on the sky? If not can you send me link from drone that has GPS and can follow me with gps?

By Toni Salo Nov-09/2017 09:47:24

A

Hello Toni ,


● GPS-enabled Automatic Return allows the UAV go straight to the home point from long away

Q

Hello, what is the maximum range of this drone?

By Sławek Apr-25/2018 16:24:02

A

Dear Sławek,


Max Flying Height: 1000m 

Q

Is there a video camera holder

By Arunas Feb-02/2018 13:37:46

A

Dear Arunas,


Thank you for your inquiry.

Please refer to this link https://www.gearbest.com/rc-parts-c_11334/

If there is available holder for this item, you can find via this link.

Q

from which country will you send it? can it carry a camera (in terms of weight, not in terms of it can be attached)?

By silvvia Jan-29/2018 16:15:50

A

Hello silvvia, 
We ship it from Czech Republic.

It can carry a camera.

Let me know if you need any help.


Q

The remote control is included?

By Jose Jan-25/2018 22:36:06

A

Hello Jose,


Yes, it included 1 x Transmitter. 


Let me know if you need any further assistance. 


Q

The kit includes a camera holder (gimbal)?

By Piotr Dec-12/2017 11:46:10

A

Hello Piotr,

Package Contents: 1 x Aircraft Body ( Battery Included ), 1 x Transmitter, 1 x Balance Charger, 1 x Power Adapter, 8 x Propeller, 4 x Landing Strut, 4 x Propeller Nut, 1 x Screwdriver, 1 x Set of Accessories, 1 x English Manual. 

Let me know if you need any further assistance. 


Q

I just received this drone and the remote transmitter is in mode 1, how do I change it to mode 2?

By Davis Dec-02/2017 22:23:05

A

Hello Davis,
Thanks for your inquiry.

Please kindly press the black button on your left hand to change it to mode 2.

Q

This drone has GPS does this drone follow me with gps? Lets say i go to the sea with boat can i get drone follow me on the sky? If not can you send me link from drone that has GPS and can follow me with gps?

By Toni Salo Nov-09/2017 09:47:24

A

Hello Toni ,


● GPS-enabled Automatic Return allows the UAV go straight to the home point from long away

Q

What I will corrode connections of the battery at this quadcopter, hxt 3,5 mm, hxt 4mm, or hxt 6mm?

By Александр Sep-16/2017 05:06:45

A

Hello Александр,


Battery Size: 10.3 x 3.3 x 2.4cm. 


Let me know if you need any further assistance. 


Q

First Thank You for delivery of my new Bayangtoys X-16 GPS quadcopter. I recieved today. I did not get a owners manual with it. Do you have a link to the manual online? Thanks

By Maples Aug-22/2017 23:26:21

A

Hello Maples,

You can check the manual here http://prntscr.com/gbxnwk 

Q

does this model perform FPV?

By aris Aug-08/2017 14:13:04

A

Hello aris,


No, this model does not perform FPV.

Thank you for your inquiry.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Can you make shipping to Ecuador ? and How much will cost?

By Byron Figueroa Dec-28/2017 14:50:44

A

Hello Byron,

Yes it can be shipped to Ecuador.

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hi, is it possible to ship to italy with Italy Via Priority Line?

By Fabio Dec-10/2017 22:46:30

A

Hello Fabio,
Thanks for your inquiry.

Sorry the item cannot be shipped to Italy Via Priority Line.

Q

Hello Dear Seller, I would like to order this product. Can you write on the package that the product costs less than $ 75?. Please come back to me.

By Reem Nov-10/2017 08:47:35

A

Hello Reem,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

Q

Can you declare an invoice amount of $49.95 for South African customs ?

By Rephan Jun-28/2017 09:51:04

A

Hello, Rephan

Thank you for the inquiry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!