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Customer Questions & Answers

  • All(19)
  • Product Information(12)
  • Stock Status
  • Payment
  • About Shipping(5)
  • Others(2)
Q

Does this ship with Windows Chinese Edition or English

By Daniel Richard May-10/2018 00:01:17

A

Hello Daniel,

Languages: Windows OS is built-in English, and other languages need to be downloaded by WiFi.Thank you.

Q

Hi, what's the meaning of G-W-4, G-W-5, G-W-6? What warehouse are these? Thanks.

By Pedro Neves Mar-13/2018 16:34:44

A

Hello Pedro, 

G-W-4: Poland

G-W-5 :Czech Republic

G-W-6: France

Let me know if you need any help.

Q

Hello, the G-W warehouses are in Europe ? i am asking about customs. If they are from Europe i will not have to pay customs thanks

By Gezos Mar-06/2018 21:01:50

A

Hello Gezos,

Yes,it is in Europe.

Thank you.


Q

This product have support for 64 bit system?

By Gustavo Lima Mar-02/2018 10:32:15

A

Hello Gustavo,


Yes, it supports for 64 bit WIN10 system.

Q

Hi. Is the display glare/glossy or matte? Glare/glossy gives better colors, but I need something which doesn't reflect things, so I need a matte screen. I'll choose GW-4 warehouse if it changes anything.

By Alan Kowalski Feb-23/2018 01:42:29

A

Hello Alan, 
It has a high-definition display,the resolution is 1920*1080.

Let me know if you need any help.

Q

1.Does it support external hard disk? 2.Does it support microsoft office- Excel, Power point,Etc 3.Does it has Warranty? Thank you

By Monish Jan-07/2018 06:56:01

A

Hello Monish,

Yes,it supports external hard disk and microsoft office- Excel, Power point,Etc.

Q

I want to know the difference between EU16 - EU5 and EU6 in warehouse option

By Eugenio Stolica Jan-06/2018 12:37:42

A

Hello Eugenio,

EU-5 is in Czech Republic.

EU-6 is in France.

EU-16 is in Spain.

They are different warehouses.

Q

is the structure metal or plastic?

By Luconi Nov-23/2017 08:47:00

A

Hello Luconi,
Please note that the material of the item body is abs.

Q

Is it possible to replace the RAM from 4Gb to 8Gb? Thanks

By Paulo Pires Oct-27/2017 11:18:03

A

Hello Paulo ,


No , it's impossible for replacing the RAM from 4Gb to 8Gb .


4GB DDR3L RAM for Advanced Multitasking
Substantial high-bandwidth RAM offers you a high-impact gaming experience, ensures smooth operation and stable multitasking using feeling
64GB eMMC ROM Storage Capacity

Q

Just a quick question, can you play games on this? Im a regular roblox player and wondering if you can play roblox on this?

By kian hallows Oct-10/2017 19:17:18

A

Hello kian,
Yes, you can do it.

RAM: 4GB 
RAM Type: DDR3L 
   


Q

Does this ship with Windows Chinese Edition or English

By Daniel Richard May-10/2018 00:01:17

A

Hello Daniel,

Languages: Windows OS is built-in English, and other languages need to be downloaded by WiFi.Thank you.

Q

This product have support for 64 bit system?

By Gustavo Lima Mar-02/2018 10:32:15

A

Hello Gustavo,


Yes, it supports for 64 bit WIN10 system.

Q

Hi. Is the display glare/glossy or matte? Glare/glossy gives better colors, but I need something which doesn't reflect things, so I need a matte screen. I'll choose GW-4 warehouse if it changes anything.

By Alan Kowalski Feb-23/2018 01:42:29

A

Hello Alan, 
It has a high-definition display,the resolution is 1920*1080.

Let me know if you need any help.

Q

is the structure metal or plastic?

By Luconi Nov-23/2017 08:47:00

A

Hello Luconi,
Please note that the material of the item body is abs.

Q

Is it possible to replace the RAM from 4Gb to 8Gb? Thanks

By Paulo Pires Oct-27/2017 11:18:03

A

Hello Paulo ,


No , it's impossible for replacing the RAM from 4Gb to 8Gb .


4GB DDR3L RAM for Advanced Multitasking
Substantial high-bandwidth RAM offers you a high-impact gaming experience, ensures smooth operation and stable multitasking using feeling
64GB eMMC ROM Storage Capacity

Q

I happy, that type of screen is IPS. All right?

By gzewani Sep-17/2017 13:05:49

A

Hello gzewani,
This item has 15.6 inch FHD IPS Screen .

Q

Is the OS win 10 activated? Or do it need to buy a license for activation? Thank you.

By Marco Sep-16/2017 08:54:08

A

Hello Marco,


The OS win 10 is activated. 


Let me know if you need any further assistance. 


Q

This product have de windows 10, but says it's the English version, does the Portuguese language have windows?

By Sousa Oliveira & Pires Lda Sep-12/2017 12:59:36

A

Hello Sousa,
Windows OS is built-in English, and other languages need to be downloaded by WiFi .

Q

IS USB Port 2tb external hard disk will support?

By Abdulla Basha Aug-20/2017 04:29:27

A

Hello Abdulla,

External Memory: TF card up to 128GB (not included) 
Hard Disk Memory: 64GB EMMC

Let me know if you need any further assistance. 


Q

Please let me know wheather Japanese adapterl is packed within.

By Louis Molywacky Aug-18/2017 10:13:33

A

Hello Louis,


We will send an adapter with all our products according to the order's country of delivery.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi, what's the meaning of G-W-4, G-W-5, G-W-6? What warehouse are these? Thanks.

By Pedro Neves Mar-13/2018 16:34:44

A

Hello Pedro, 

G-W-4: Poland

G-W-5 :Czech Republic

G-W-6: France

Let me know if you need any help.

Q

Hello, the G-W warehouses are in Europe ? i am asking about customs. If they are from Europe i will not have to pay customs thanks

By Gezos Mar-06/2018 21:01:50

A

Hello Gezos,

Yes,it is in Europe.

Thank you.


Q

I want to know the difference between EU16 - EU5 and EU6 in warehouse option

By Eugenio Stolica Jan-06/2018 12:37:42

A

Hello Eugenio,

EU-5 is in Czech Republic.

EU-6 is in France.

EU-16 is in Spain.

They are different warehouses.

Q

I am interested in this product. I want to order it, but if choose minimum cost for shipping, it will pass through a customs office? I don't want pass from customs office. Thank you

By Vasilis Fragkioudakis Jul-27/2017 10:21:46

A

Hello Vasilis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, shipping is from China or EU warehouse? Many thanks.

By John Impresario Jun-14/2017 08:18:30

A

Hello John,
China warehouse.

Q

1.Does it support external hard disk? 2.Does it support microsoft office- Excel, Power point,Etc 3.Does it has Warranty? Thank you

By Monish Jan-07/2018 06:56:01

A

Hello Monish,

Yes,it supports external hard disk and microsoft office- Excel, Power point,Etc.

Q

Just a quick question, can you play games on this? Im a regular roblox player and wondering if you can play roblox on this?

By kian hallows Oct-10/2017 19:17:18

A

Hello kian,
Yes, you can do it.

RAM: 4GB 
RAM Type: DDR3L