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Customer Questions

  • All(52)
  • Product Information(39)
  • Stock Status
  • Payment
  • About Shipping(10)
  • Others(3)
Q

does it support 4g in Morroco

By Aiz Apr-14/2018 17:27:12

A
Hello Aiz, Please check with your local communication company if they suport this network frequency:2G: GSM 850/900/1800/1900MHz 3G: WCDMA 850/900/1900/2100MHz 4G: FDD-LTE 800/900/1800/2100/2600MHz TD-LTE B38/B40
Q

for shipping Greece what warehouse should I see for customs duties not to exist,Thank you.

By georgia parascharaki Apr-10/2018 08:43:42

A
Hello Georgia,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

does this phone work in Canada ?

By sam Mar-20/2018 15:25:19

A
Hello sam, Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.Network: 2G: GSM 850/900/1800/1900MHz 3G: WCDMA 850/900/1900/2100MHz 4G: FDD-LTE 800/900/1800/2100/2600MHz TD-LTE B38/B40
Q

can you ship to brazil?

By Alex Feb-19/2018 04:24:31

A
Hello Alex, We ship everywhere in the world from the CN warehouse.
Q

they have the type A plug for Mexico (USA type) or simply the European type

By David Nov-09/2017 17:14:05

A
Hello David,This item is EU plug, we will ship out an Power Adapter against your country. Let me know if you need any further assistance.     
Q

HAS THE PHONE GREEK LANGUAGE? THANK YOU!

By FOTINI Oct-31/2017 22:28:35

A
Hello FOTINI, Yes it has.
Q

Hey, I'm from Brazil and I have a question about the shipping time to the package to get here. Lets say that I bought the phone today, 10/10/2017, how long shoul i wait to get here? Thank you

By Nathan Cortez Oct-10/2017 18:05:18

A
Hello Nathan,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Hello again, Thank you for your answer. i would like to be more specific, so you can understand me better. I would like to know what is the SAR (specific absorption rate), I mean the measurement of how much electromagnetic radiation is absorbed by body or head while using a mobile phone, here conserning the Elephone P8 phone and the area of European Union. Please, answer me, so I can buy this phone. Thank you

By Eleftheria Oct-10/2017 07:47:27

A
Hello Eleftheria, Thanks for your inquiry.Maximum 10g SAR.
Q

If I order now, what time is it to Hungary?

By Gábor Sep-20/2017 05:17:59

A
Hello Gábor,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Where i buy case and screen protector?

By Antonio Sep-09/2017 18:47:00

A
Hello Antonio, You can check https://www.gearbest.com/screen-protectors/pp_654145.html