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Customer Q&A

  • All(79)
  • Product Information(62)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(12)
  • Others(1)
Q

I have a second question about SAR. How can i know, if the elephone P8 that it has EU or US sar which i want to buy, in case it is unlocked?

By Panos Apr-27/2018 23:30:39

A

Hello Panos,
Maximum 10g SAR

Q

Hello, does it have notification LED? Thaks, V.

By Veronika P. Mar-22/2018 18:12:25

A

Hello Veronika, 
It doesn't have notification LED.

Let me know if you need any help.

Q

Heloo .....does the phone have a SLOVENIAN (SLOVENŠČINA) language? .......somewhere he writes that he has, somewhere he does not have

By Borut Jan-28/2018 09:43:01

A

Hello Borut,

Yes,it supports SLOVENIAN.Hope you may understand us.

Q

Will this work in london in the uk?

By Sukhi Jan-09/2018 11:37:46

A

Hello Sukhi,

It just can work with Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 800/900/2100MHz 
4G: FDD-LTE 800/850/1800/2100/2600MHz TD-LTE B38/B40/B41. 

Let me know if you need any further assistance. 


Q

Is it in stock?

By Edwin Rivera Dec-07/2017 20:33:32

A

Hello Edwin,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Does this phone works in brazil? your wi-fi is compatible with area network I am (Brazil)

By Rafael Santos Nov-29/2017 20:02:22

A

Hello Rafael,

Wireless Connectivity: 3G,4G,Bluetooth 4.0,GPS,GSM,WiFi 
WIFI: 802.11a/b/g/n wireless internet 
Network type: FDD-LTE,GSM,TDD-LTE,WCDMA 
2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B20 800MHz,WCDMA B8 900MHz 
4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,TDD B38 2600MHz,TDD B40 2300MHz,TDD B41 2500MHz     


Let me know if you need any further assistance. 


Q

Can you delivered this phone to india

By Deepesh Nov-19/2017 03:59:46

A

Hello Deepesh,

Yes, it can be shipped to India.

Q

My order is in processing for more than two weeks, how long can it take longer to ship?

By gabril castro Oct-07/2017 16:44:30

A

Hello gabril,
We are sorry this item not in stock now, we except ship this item between Oct 13 - Oct 16.

Q

Does this phone works in India

By Deepesh Sharma Sep-25/2017 00:13:42

A

Hello Deepesh, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 800/900/2100MHz 
4G: FDD-LTE 800/850/1800/2100/2600MHz TD-LTE B38/B40/B41

Q

When will the phone be shipped? Is there any stock?

By Ivo Correia Sep-21/2017 18:39:01

A

Hello Ivo,
We are sorry this item not in stockn now, we except ship your item between Sep 26 - Sep 28.

Q

I have a second question about SAR. How can i know, if the elephone P8 that it has EU or US sar which i want to buy, in case it is unlocked?

By Panos Apr-27/2018 23:30:39

A

Hello Panos,
Maximum 10g SAR

Q

Hello, does it have notification LED? Thaks, V.

By Veronika P. Mar-22/2018 18:12:25

A

Hello Veronika, 
It doesn't have notification LED.

Let me know if you need any help.

Q

Heloo .....does the phone have a SLOVENIAN (SLOVENŠČINA) language? .......somewhere he writes that he has, somewhere he does not have

By Borut Jan-28/2018 09:43:01

A

Hello Borut,

Yes,it supports SLOVENIAN.Hope you may understand us.

Q

Will this work in london in the uk?

By Sukhi Jan-09/2018 11:37:46

A

Hello Sukhi,

It just can work with Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 800/900/2100MHz 
4G: FDD-LTE 800/850/1800/2100/2600MHz TD-LTE B38/B40/B41. 

Let me know if you need any further assistance. 


Q

Does this phone works in brazil? your wi-fi is compatible with area network I am (Brazil)

By Rafael Santos Nov-29/2017 20:02:22

A

Hello Rafael,

Wireless Connectivity: 3G,4G,Bluetooth 4.0,GPS,GSM,WiFi 
WIFI: 802.11a/b/g/n wireless internet 
Network type: FDD-LTE,GSM,TDD-LTE,WCDMA 
2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B20 800MHz,WCDMA B8 900MHz 
4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,TDD B38 2600MHz,TDD B40 2300MHz,TDD B41 2500MHz     


Let me know if you need any further assistance. 


Q

Does this phone works in India

By Deepesh Sharma Sep-25/2017 00:13:42

A

Hello Deepesh, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 800/900/2100MHz 
4G: FDD-LTE 800/850/1800/2100/2600MHz TD-LTE B38/B40/B41

Q

Dear sir/madam, I live in the united kingdom and my phone is on the O2 network. This is one of the largest networks here but in your list of networks O2 is not there. Will this phone work in the UK? Kind regards, Luisa

By luisa smith Sep-13/2017 08:51:18

A

Hello luisa, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 800/900/2100MHz 
4G: FDD-LTE 800/850/1800/2100/2600MHz TD-LTE B38/B40/B41

Q

Is there any Leather case for this phone?? Thank You

By Pedro silva Sep-12/2017 23:24:29

A

Hello Pedro,
Yes, you can check https://www.gearbest.com/Leather-case-for-Elephone-P8-_gear/

Q

will this phone work with boost mobile in usa florida

By charles marguccio Sep-05/2017 21:09:59

A

Hello charles, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 800/900/2100MHz 
4G: FDD-LTE 800/850/1800/2100/2600MHz TD-LTE B38/B40/B41

Q

Hello. The cellphone language has portuguese (Portuga) or portuguese from Brasil? Thanks

By Adão Santos Aug-27/2017 22:05:47

A

Hello Adão,
It has portuguese.

Q

Is it in stock?

By Edwin Rivera Dec-07/2017 20:33:32

A

Hello Edwin,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

When will the phone be shipped? Is there any stock?

By Ivo Correia Sep-21/2017 18:39:01

A

Hello Ivo,
We are sorry this item not in stockn now, we except ship your item between Sep 26 - Sep 28.

Q

How will GB make sure that this item will be delivered ? And customers will not invest their money only to find out 3-4 weeks later that GearBest has cancelled the order because of supplier issues. At this moment Elephone C1 mini and Umidigi G orders have been cancelled !

By jORDY Jun-07/2017 11:06:20

A

Hello, jORDY,

Thank you for the inquiry.

Sorry, the item is back-ordered, we expect to ship it at around June 27th if you order it at today.

Please feel free to contact us if you have additional questions.


Q

Hi Why is the cell phone's price on the website C$178.46? What does C$ stand for? After I made the payment, I received an email showing "Grand Total $142.59". Why is this price different from the price on the website C$178.46?

By Steven Aug-02/2017 19:54:44

A

Hello Steven,

Gearbest always adopts the US dollar as the primary currency for all our product prices. However, we have worldwide customers from regions including USA, Europe, Asia and many other areas. 

As you can appreciate, the International currency exchange rate changes and fluctuates every minute. If we also incorporate similar real-time changes in the exchange rate, then our customers in non-USD countries will see the corresponding non-USD price changing continuously.  

To ensure each of our customers (regardless of their region) enjoys the best possible shopping experience, we do not therefore update the exchange rate in real-time. Instead, the exchange rates are updated every 30-60 days as we are fully committed to providing stable and competitively low pricing to every single customer regardless of their region.

As a result,sometimes the paypal charge is up-to-date. We suggest checking out using USD as this figure is always correct.


Q

Can you delivered this phone to india

By Deepesh Nov-19/2017 03:59:46

A

Hello Deepesh,

Yes, it can be shipped to India.

Q

My order is in processing for more than two weeks, how long can it take longer to ship?

By gabril castro Oct-07/2017 16:44:30

A

Hello gabril,
We are sorry this item not in stock now, we except ship this item between Oct 13 - Oct 16.

Q

Why can't it be shipped to Kenya? I really want one.

By Irene Aug-31/2017 12:47:05

A

Hello Irene,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I am wondering if I purchase this phone right now, it won't ship out until Aug 2nd ? As stated on the webpage?

By Ray Jul-19/2017 07:04:20

A

Hello Ray
If there is any problem, please go to our Support Center here: http://support.gearbest.com/

Q

Olá, gostaria de saber qual é o prazo máximo e o mínimo para entregar em são paulo brasil?

By Gidhel Jul-16/2017 04:36:44

A

Hello Gidhel,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hola, ya compre un smartphone y quier saber cuando hacen los envios

By Eden Rivera Jul-08/2017 05:40:17

A

Hello Eden,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Does the shipping have the tracking number?

By Ewerton Meira Jul-07/2017 20:22:28

A

Hello Ewerton,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days with tracking number

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days without tracking number

3) Priority Line: 5-25 business days (Only available for certain countries) with tracking number


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Boa tarde, quando comprei o produto a data de despacho estava dia 19-07-2017, ai no começo do mês agora ja mudaram para o dia 24-07-2017 e hoje ja esta para o dia 25-07-2017. Afinal, qual a data desde envio, estou aguardando e até agora não me deram nenhuma resposta concreta.

By Guilherme Jul-05/2017 18:00:24

A

Hello Guilherme,
We are sorry this item not in stock now, we will ship it on Jul 25.

Q

When will the p8 mini ship? The app says between june 20 - june 26, on the website the date is pushed back daily...

By Sven Schollaert Jun-16/2017 15:50:35

A

Hello Sven,

The item ships on Jul 7.

Q

I saw that this product ships on June 26th but one of the options of the shipping cost is a shipping time between 3 and 7 days so, theorically it would arrive before June 15th. Which is the real shipping time?

By Paula Jun-06/2017 18:12:33

A

Hello, Paula

Thank you for the inquiry.

Due to stock issues, we expect to ship the order on around 26th -June, For expected shipping, it takes 3-7 days to arrive.

This means you can receive the order 3-7 days after 26th-June if you place the order on today.

Please feel free to contact us if you have additional questions.

Q

do you ship this phone to iran ? and how to payment?

By amin Sep-17/2017 03:52:08

A

Hello amin,
We can ship to your country via 

Flat Rate Shipping    10 - 20 business days    $0.01    

Priority Line    3 - 7 business days    $5.59    

Expedited Shipping    3 - 10 business days    $10.20    


Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.