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Customer Q&A

  • All(40)
  • Product Information(38)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(1)
Q

iam Ahmed from Egypt if i need this Wireless? can you sent it to me also what is the time you can send me this product waiting for your reply also i can send money br paypal

By ahmed mohamed mostafa Jul-01/2018 22:26:56

A

Hello Ahmed,


We can ship it to Egypt.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I have one camera to try and if I like, I will order more. My question is, is possible to have four cameras, all connected to the same WiFi network and have access to all of them through the app? Do I need extra accessories to do that or is it simple?

By Rui Couto May-26/2018 17:11:03

A

Hello Rui
NO,we are sorry that it does not support this function.


Q

Hi, I asked about the SDK toolkit; I mean that can I control the rotation of camera as well as sound record, speaker by using Raspberry Pi? Thank you very much.

By Phung May-08/2018 13:40:05

A

Dear Phung,


Yes, you can control the rotation of camera as well as sound record speaker by using Raspberry Pi.

Q

Can the camera work on batteries?

By tal May-03/2018 06:25:48

A

Hello Tal, 
No ,I am sincerely sorry that it can not .

Q

Hi, Can this camera be controlled by the Aqara Hub to be used with scenes? Thx

By Adam Apr-05/2018 06:18:30

A

Hello Adam,

Yes, it can be controlled by the Aqara Hub to be used with scenes.

Q

I know it's not included in the package. sd or sdhc card works? Which one to buy? sd or sd-hc?

By Szephajnalka Apr-04/2018 09:53:47

A

Hello Szephajnalka,
Local-storage: Micro SD card up to 32GB 

Q

Hello. Can be use (real time) wherever i'm ?

By Maciej Mar-17/2018 11:18:27

A

Hello Maciej,
This camera is connected to the Internet and can be used in any area, with no regional restrictions.

Q

Hi, Is this cam able to connect with more than 1 phone?

By Lum Mar-16/2018 05:53:05

A

Hello Lum,


Yes, it is able to connect with more than 1 phone.

Q

Hi, where can I find English manual?

By Vera Feb-28/2018 17:51:54

A

Hello Vera, 
It doesn't have English manual.

Let me know if you need any help.

Q

Can you send it to Greece via Amsterdam (Holland) or London( Great Britain)? Or another EU country ..but not direkt from China ?

By Kostas Feb-20/2018 13:21:50

A

Hello Kostas,

We may ship the item from  G-W-4 (Poland) and G-W-6 warehouse(France).



Q

I have one camera to try and if I like, I will order more. My question is, is possible to have four cameras, all connected to the same WiFi network and have access to all of them through the app? Do I need extra accessories to do that or is it simple?

By Rui Couto May-26/2018 17:11:03

A

Hello Rui
NO,we are sorry that it does not support this function.


Q

Hi, I asked about the SDK toolkit; I mean that can I control the rotation of camera as well as sound record, speaker by using Raspberry Pi? Thank you very much.

By Phung May-08/2018 13:40:05

A

Dear Phung,


Yes, you can control the rotation of camera as well as sound record speaker by using Raspberry Pi.

Q

Can the camera work on batteries?

By tal May-03/2018 06:25:48

A

Hello Tal, 
No ,I am sincerely sorry that it can not .

Q

Hi, Can this camera be controlled by the Aqara Hub to be used with scenes? Thx

By Adam Apr-05/2018 06:18:30

A

Hello Adam,

Yes, it can be controlled by the Aqara Hub to be used with scenes.

Q

I know it's not included in the package. sd or sdhc card works? Which one to buy? sd or sd-hc?

By Szephajnalka Apr-04/2018 09:53:47

A

Hello Szephajnalka,
Local-storage: Micro SD card up to 32GB 

Q

Hello. Can be use (real time) wherever i'm ?

By Maciej Mar-17/2018 11:18:27

A

Hello Maciej,
This camera is connected to the Internet and can be used in any area, with no regional restrictions.

Q

Hi, Is this cam able to connect with more than 1 phone?

By Lum Mar-16/2018 05:53:05

A

Hello Lum,


Yes, it is able to connect with more than 1 phone.

Q

Hi, where can I find English manual?

By Vera Feb-28/2018 17:51:54

A

Hello Vera, 
It doesn't have English manual.

Let me know if you need any help.

Q

Hello, Is it waterproof? How to place it outside? Thanks

By Francesco Feb-06/2018 08:29:41

A

Hello Francesco,

Waterproof: No . 


Let me know if you need any further assistance. 


Q

Does it comes with US plug? will this CAM support MiHome app?

By jimbo Oct-29/2017 18:01:55

A

Hello jimbo,


It should not come with US plug, you could match one by yourself.

It supports  MiHome app .

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Can you send it to Greece via Amsterdam (Holland) or London( Great Britain)? Or another EU country ..but not direkt from China ?

By Kostas Feb-20/2018 13:21:50

A

Hello Kostas,

We may ship the item from  G-W-4 (Poland) and G-W-6 warehouse(France).



Q

iam Ahmed from Egypt if i need this Wireless? can you sent it to me also what is the time you can send me this product waiting for your reply also i can send money br paypal

By ahmed mohamed mostafa Jul-01/2018 22:26:56

A

Hello Ahmed,


We can ship it to Egypt.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html