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Customer Q&A

  • All(27)
  • Product Information(21)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(4)
  • Others
Q

Does this tablet has GPS sensor? Can I use it for offline navigation (google maps, here maps, sygic navigation, etc.) ? In one of youtube reviews I saw that there is no GPS module but your specifications state otherwise. So can I use this tablet as a navigation?

By Rokas Jul-03/2018 20:10:39

A

Hello Rokas,


Yes, it has GPS. You can use it for offline navigation.


Q

What kind of positioning system is usable on the product? Does it see GLONASS satellites, or only GPS satellites? Thanks!

By Csaba Jun-20/2018 16:42:28

A

Hello Csaba,
GPS: Yes 

GLONASS: No.

Q

battery 6000mAh capacity is real??? Is not just 1000mAh .????

By silver Jun-11/2018 06:54:32

A

Battery capacity; 3.7V/6000mAh is correct

Q

this tablet have sim card slot?????thanks

By VASILEIOS May-11/2018 13:16:51

A

Hello VASILEIOS,

No, sorry.

Q

When will it be stock again?

By Ragnar May-07/2018 10:25:06

A

Hello Ragnar,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

hello. that warehouse are from europe?

By asy May-02/2018 22:38:36

A

Hello Asy,


If you choose the CN, HK and HK-2 warehouses, the shipment is from China.

If you choose the G-W warehouses, shipping is made from the countries in Europe.


Q

Was wondering what size male HDMI cable does it uses because it doesn't fit a regular HDMI cable? thnx!

By GrekoJr. Apr-16/2018 16:28:42

A

Hello GrekoJr., 
It uses MICRO HDMI cable.

Let me know if you need any help.

Q

Hello does it support OTG and italian language? Thanks

By Franco Apr-16/2018 07:23:05

A

Hello Franco,

Additional Features: Alarm,Bluetooth,Browser,Calculator,Calendar,FM,GPS,Gravity Sensing System,MP3,OTG,Wi-Fi    


It supports Italian language.





Q

Please let me know if your tablet also supports the Romanian language.

By iacob corneliu Apr-02/2018 18:45:32

A

Hello Iacob, 
Yes ,it supports .

Q

can I pay with credit ard directly ?NOT BE paypal and what about LOCAL BANK TRANSFER

By abdellah Mar-31/2018 22:08:46

A

Hello Abdellah, 

Yes,you pay pay for the order with credit card directly.
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

Does this tablet has GPS sensor? Can I use it for offline navigation (google maps, here maps, sygic navigation, etc.) ? In one of youtube reviews I saw that there is no GPS module but your specifications state otherwise. So can I use this tablet as a navigation?

By Rokas Jul-03/2018 20:10:39

A

Hello Rokas,


Yes, it has GPS. You can use it for offline navigation.


Q

What kind of positioning system is usable on the product? Does it see GLONASS satellites, or only GPS satellites? Thanks!

By Csaba Jun-20/2018 16:42:28

A

Hello Csaba,
GPS: Yes 

GLONASS: No.

Q

battery 6000mAh capacity is real??? Is not just 1000mAh .????

By silver Jun-11/2018 06:54:32

A

Battery capacity; 3.7V/6000mAh is correct

Q

this tablet have sim card slot?????thanks

By VASILEIOS May-11/2018 13:16:51

A

Hello VASILEIOS,

No, sorry.

Q

Was wondering what size male HDMI cable does it uses because it doesn't fit a regular HDMI cable? thnx!

By GrekoJr. Apr-16/2018 16:28:42

A

Hello GrekoJr., 
It uses MICRO HDMI cable.

Let me know if you need any help.

Q

Hello does it support OTG and italian language? Thanks

By Franco Apr-16/2018 07:23:05

A

Hello Franco,

Additional Features: Alarm,Bluetooth,Browser,Calculator,Calendar,FM,GPS,Gravity Sensing System,MP3,OTG,Wi-Fi    


It supports Italian language.





Q

Please let me know if your tablet also supports the Romanian language.

By iacob corneliu Apr-02/2018 18:45:32

A

Hello Iacob, 
Yes ,it supports .

Q

How long does the battery last watching videos?

By Carlos Mar-23/2018 04:42:51

A

Hello Carlos, 

Thank you for your inquiry.

It can last 5-6 hours.


Q

Hungarian language?

By István Fazekas Nov-21/2017 19:59:34

A

Hello István,

It just can support English Ruassia Franch Italy German Spanish and Portugal. 
Let me know if you need any further assistance.     


Q

Do do the iPlay 10 Tablet PC take SIM card

By Sammy Yekeh Nov-16/2017 18:53:59

A

Hello Sammy,

Sorry it can not support SIM card. 

Let me know if you need any further assistance. 


Q

When will it be stock again?

By Ragnar May-07/2018 10:25:06

A

Hello Ragnar,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

can I pay with credit ard directly ?NOT BE paypal and what about LOCAL BANK TRANSFER

By abdellah Mar-31/2018 22:08:46

A

Hello Abdellah, 

Yes,you pay pay for the order with credit card directly.
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

hello. that warehouse are from europe?

By asy May-02/2018 22:38:36

A

Hello Asy,


If you choose the CN, HK and HK-2 warehouses, the shipment is from China.

If you choose the G-W warehouses, shipping is made from the countries in Europe.


Q

Hallo, how long it will be going to Germany? Kind regards, Juri

By Juri Sep-19/2017 18:42:57

A

Hello Juri,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hallo, how long it will be going to Germany? Kind regards, Juri

By Juri Sep-19/2017 18:42:57

A

Hello Juri,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi, i will buy this tablet but I do not want to risk paying customs. for not pay customs in italy Which shipping method I have to choose? Unregistered Air Mail Registered Air Mail Priority Line Expedited Shipping Wait your news.thanks

By gianfix Jul-27/2017 16:29:34

A

Hello gianfix,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here:http://www.gearbest.com/about/shipping-methods.html   


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