Customer Questions & Answers

  • All(32)
  • Product Information(22)
  • Stock Status
  • Payment
  • About Shipping(8)
  • Others(2)
Q

Will I have to pay vat or taxes on this item to be shipped to Ireland ?

By Js Nov-11/2018 22:22:27

A

Hello Js,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hello, I'd like to know if the BNF version is inclouded a remote controller

By ofir Jun-23/2018 07:42:12

A

Hello Ofir,

Package Contents: 1 x Aircraft, 3 x Pair of Propellers, 1 x Intelligent Flight Battery, 1 x Charger, 1 x Micro USB Cable, 1 x Storage Box

There is no remote controller in this package.

Q

hello, I'd like to know if in the RTF version is included the controller and extra battery or no, thank you

By Riccardo Jun-01/2018 14:52:04

A

Hello Riccardo, 

Package Contents: 1 x Aircraft, 1 x Transmitter, 4 x Pair of Propellers, 4 x Propeller Guard, 2 x Intelligent Flight Battery, 1 x Charger, 1 x Micro USB Cable, 1 x Battery Charging Hub, 1 x Power Cable, 1 x Storage Box, 1 x Shoulder Bag

   


Q

Hi, Will I have to pay TAXes receiving it in my country , EU (Latvia) ? What would be the final cost in that case. Thank you

By sergio May-31/2018 08:32:46

A

Hello Sergio,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

from which European country does the shipment depart?

By Giacomo May-06/2018 12:21:28

A

Hi, Giacomo

Gearbest offers products internationally from warehouses all over the world.

Products and services are based on your location and the warehouses you selected during the checkout.

You can check the tracking information for more details. 


Q

What is the maximum height it can fly can additional batteries be ordered

By Luqman Magho May-02/2018 19:27:01

A

Hello Luqman,

 
Max. transmission distance: 100m ( distance ), 50m ( height )

Model Power: Rechargeable Battery

Q

Hello! Does this package come with the remote control and all the things shown in the image? Because I see some inconsistencies in the answers below. Many thanks!

By Simão Mar-20/2018 22:00:27

A

Hello Simão,


Sorry there is no remote control included in your package. 


Let me know if you need any further assistance. 


Q

Hello! What does this package contain?does contain a remote control and extra propellers?

By Florea Catalin Mar-02/2018 06:36:48

A

Hello Florea, 

Package Contents: 1 x Aircraft, 3 x Pair of Propellers, 1 x Intelligent Flight Battery, 1 x Charger, 1 x Micro USB Cable, 1 x Storage Box
It doesn't have a remote control and extra propellers.

Let me know if you need any help.

Q

Hello, this offer includes the remote control? thanks!

By Vybiral Feb-23/2018 18:01:42

A

Hello Vybiral,

Yes.
Package Contents: 1 x Aircraft, 1 x Transmitter, 4 x Pair of Propellers, 4 x Propeller Guard, 2 x Intelligent Flight Battery, 1 x Charger, 1 x Micro USB Cable, 1 x Battery Charging Hub, 1 x Power Cable, 1 x Storage Box, 1 x Shoulder Bag

Q

Hello I would like to ask about other colours of this product. Do You have or in nearest time You planning to have?

By Paweł Feb-19/2018 09:01:07

A

Hello Paweł, 
It has the following colors:white,yelllow,red ,green.

They are in stock now.

Let me know if you need any help.

Q

hello, I'd like to know if the BNF version is inclouded a remote controller

By ofir Jun-23/2018 07:42:12

A

Hello Ofir,

Package Contents: 1 x Aircraft, 3 x Pair of Propellers, 1 x Intelligent Flight Battery, 1 x Charger, 1 x Micro USB Cable, 1 x Storage Box

There is no remote controller in this package.

Q

What is the maximum height it can fly can additional batteries be ordered

By Luqman Magho May-02/2018 19:27:01

A

Hello Luqman,

 
Max. transmission distance: 100m ( distance ), 50m ( height )

Model Power: Rechargeable Battery

Q

Hello! Does this package come with the remote control and all the things shown in the image? Because I see some inconsistencies in the answers below. Many thanks!

By Simão Mar-20/2018 22:00:27

A

Hello Simão,


Sorry there is no remote control included in your package. 


Let me know if you need any further assistance. 


Q

Hello! What does this package contain?does contain a remote control and extra propellers?

By Florea Catalin Mar-02/2018 06:36:48

A

Hello Florea, 

Package Contents: 1 x Aircraft, 3 x Pair of Propellers, 1 x Intelligent Flight Battery, 1 x Charger, 1 x Micro USB Cable, 1 x Storage Box
It doesn't have a remote control and extra propellers.

Let me know if you need any help.

Q

Hello, this offer includes the remote control? thanks!

By Vybiral Feb-23/2018 18:01:42

A

Hello Vybiral,

Yes.
Package Contents: 1 x Aircraft, 1 x Transmitter, 4 x Pair of Propellers, 4 x Propeller Guard, 2 x Intelligent Flight Battery, 1 x Charger, 1 x Micro USB Cable, 1 x Battery Charging Hub, 1 x Power Cable, 1 x Storage Box, 1 x Shoulder Bag

Q

Hello I would like to ask about other colours of this product. Do You have or in nearest time You planning to have?

By Paweł Feb-19/2018 09:01:07

A

Hello Paweł, 
It has the following colors:white,yelllow,red ,green.

They are in stock now.

Let me know if you need any help.

Q

Does this product have Warranty?

By Robert Feb-09/2018 22:06:10

A

Hello Robert
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi, can a Poland number like +48 XXX XXX XXX activate this product? How I can activate it with email address?

By Piotr Feb-04/2018 10:37:05

A

Hello Piotr,
PLease note that you need a cell phone number with 11 figures if you want to activate the product.

Hope you can understand that.

Q

The package includes 1 transmiter en 2 batteries? Thank you!

By Jorge Armando Suárez Alfonso Dec-18/2017 19:17:37

A

Hello Jorge,
Thanks for your inquiry.

The item includes 1 transmiter and 2 batteries.

Q

Hello, this offer includes the remote control? thanks!

By Marta Nov-23/2017 22:04:30

A

Hello Marta,


Sorry the remote control is not included. 


Let me know if you need any further assistance. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

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Q

Will I have to pay vat or taxes on this item to be shipped to Ireland ?

By Js Nov-11/2018 22:22:27

A

Hello Js,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, Will I have to pay TAXes receiving it in my country , EU (Latvia) ? What would be the final cost in that case. Thank you

By sergio May-31/2018 08:32:46

A

Hello Sergio,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

"Hello,do you have DJI spark fly more combo (White) on stock now? When can you ship after I payed?" Here is the answer from Our Customer service Team: "Hello Gönczi, This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it." Is it a holiday in your country? Can you ship the item immediately after I payed???

By Gönczi Feb-15/2018 06:30:36

A

Hello Gönczi,

Yes, we have stock, please feel free to order it. 

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello. I live in Brazil and would like to know if it is possible to send another battery along with the dji spark RTF? because I saw that I can not buy it separately for reasons of shipping.

By Elias Junior Sep-09/2017 15:01:50

A

Hello Elias,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product battery cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, I would like to order DJI spark drone and want to ask if it is possible to send item without bill or mark it as a gift to avoid possible custom import fees? Thanks!

By Andraika Aug-27/2017 13:21:12

A

Hello Andraika, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

where does it ship from?

By Szczepan Aug-02/2017 10:02:45

A

Hello Szczepan, 

Thank you for your inquiry.
It will be shipped from China.

Let me know if you need any help.

Q

Hi. Which warehouse location does this ship from? Thanks!

By Daniel Jul-15/2017 06:55:39

A

Hello Daniel,
Thansk for your inquiry.

We will ship the item out from our China warehouse.

Q

What about customs fees when importing into Germany/ EU?

By Arne Jun-21/2017 10:05:28

A

Hello, Arne

Thank you for the inquiry.

Sorry, as tax is caused by different customs rules in different countries, we can not predict how much it will be. 

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.


Q

hello, I'd like to know if in the RTF version is included the controller and extra battery or no, thank you

By Riccardo Jun-01/2018 14:52:04

A

Hello Riccardo, 

Package Contents: 1 x Aircraft, 1 x Transmitter, 4 x Pair of Propellers, 4 x Propeller Guard, 2 x Intelligent Flight Battery, 1 x Charger, 1 x Micro USB Cable, 1 x Battery Charging Hub, 1 x Power Cable, 1 x Storage Box, 1 x Shoulder Bag

   


Q

from which European country does the shipment depart?

By Giacomo May-06/2018 12:21:28

A

Hi, Giacomo

Gearbest offers products internationally from warehouses all over the world.

Products and services are based on your location and the warehouses you selected during the checkout.

You can check the tracking information for more details.