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Customer Questions

  • All(10)
  • Product Information(8)
  • Stock Status(1)
  • Payment
  • About Shipping(1)
  • Others
Q

Is a charging station included with Sshuai hxs-c3 robotic vacuum purchase from you ????

By Jay alv Sep-12/2018 18:17:00

A
Hello Jay,We will send an adapter with all our products according to the order's country of delivery.
Q

Fast23 warehouse is located at EU?

By Bagfal Aug-26/2018 09:45:18

A
Hello  Bagfal,We are very happy to assist you. Unfortunately we cannot offer you our company’s private information, however please rest assured we will ship your products from a warehouse closest to your destination and based on your order situation. 
Q

Does robot vacuum comes with charging station?

By Kostek Aug-25/2018 02:44:27

A
Hello Kostek,Package Contents: 1 x Xshuai HXS - C3 Robotic Vacuum Cleaner, 1 x Remote Controller, 1 x Water Tank, 1 x English User Manual, 1 x Adapter, 1 x Cleaning Brush, 2 x Side Brush    
Q

WHAT KIND OF WARRENTY DOES THIS HAVE?

By WEBTOMB Aug-12/2018 12:26:01

A
Hello WEBTOMB,For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.
Q

I want to buy a rotary brush , clothes, HEPA filters for Xshuai hxs- c3

By seong yong kwon May-07/2018 12:02:37

A
Dear Seong,Please refer to this link https://www.gearbest.com/robot-vacuum-accessories-c_12251/ If there is available accessories for this item, you can find via this link.
Q

Does it automatically continue cleaning after going back to dock for recharging?

By Sam Apr-30/2018 17:00:00

A
Hello Sam,During  the charging process and after the completion of charging, the cleaning  will not continue automatically and the instructions must be issued.
Q

Is it possible to shut off or disable camera and microphone?

By Sam Apr-30/2018 16:54:49

A
Hello Sam,You can mute the microphone, but the camera cannot be turned off.
Q

I couldn't find to buy on your site accessories for this product: I would like tu buy brushes, bins, rotary brush, clothes

By Mihai CONSTANTINESCU Sep-26/2017 08:50:44

A
Hello Mihai, Thank you for your inquiry.Please check the accessaries here https://www.gearbest.com/robot-vacuum-accessories/pp_674060.htmlLet me know if you need any help.
Q

When this robot goes back to charge, does it return to finish the job if not done?

By John Shand Aug-18/2017 03:11:04

A
Hello John,No, when this robot goes back to charge, it does not return to finish the job if not done.Thank you for your inquiry.
Q

Hi.I would like to know whether the audio and video privacy will be leaked?

By Arthas Jul-05/2017 13:31:35

A
Hello Arthas,Please assured that this product using P2P communication technology.The audio and video data is not stored through the server, even if our server attack by hacker, the user's audio and video privacy will not be leaked.