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Customer Q&A

  • All(71)
  • Product Information(56)
  • Stock Status
  • Payment
  • About Shipping(9)
  • Others(6)
Q

Could you please send as a physical person to a physical person and as gift?

By Luan Max May-26/2018 02:22:18

A

Hi  Luan,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth or as gift. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 


Q

Will the phone work on the Verizon network?

By stephan Feb-10/2018 01:03:33

A

Hello stephan, 

Please check with your local communication company if they suport this network frequency:

GSM 850/900/1800/1900MHz 
WCDMA 850/900/1700/1900/2100MHz TD-SCDMA B34/B39
FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20 
TD-LTE B38/B39/B40/B41

Q

Hello! Does the phone support a Hungarian language? Thanks a lot!

By Dancs Feb-06/2018 12:42:01

A

Hello Dancs,

We are sincerely sorry that there is no Hungarian for the item.Hope you may understand us.


Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian 

Q

Does it come with Google Play?

By Leonardo Feb-05/2018 11:13:43

A

Hello Leonardo, 
Google Play Store: Yes 

Let me know if you need any help.

Q

EUWhouse o[tions : G-W-5 , G-W-3 , G-W-9. G-W-16 where are this warehouses? i live in greece. if i will buy from these warehouses i dont pay customs?

By perinic Jan-25/2018 10:14:35

A

Hello perinic,

Please note that the G-W-5 is located in Czech Republic, G-W-3 in UK, G-W-9 in France and G-W-16 in Spain.

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it.


Q

Is this phone compatible in Australia

By Richard Jan-19/2018 04:58:47

A

Hello Richard,


It can work with below Network: 
GSM 850/900/1800/1900MHz 
WCDMA 850/900/1700/1900/2100MHz TD-SCDMA B34/B39
FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20 
TD-LTE B38/B39/B40/B41. 


Let me know if you need any further assistance. 


Q

There is a picture with more languages than in the description. I am looking for a phone with Czech language option. Does this phone has a Czech language in the Menu as on the picture? Thanks, Jan

By Jan Jan-10/2018 10:34:19

A

Hello Jan,
Thanks for your inquiry.

Sorry, the item does not have Czech language.

Q

korea language?

By Jongho Nov-21/2017 11:40:45

A

Hello Jongho, 
Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian 

It doesn't have korea language.

Let me know if you need any help.

Q

Helo can i hawe swedish language in the telefone

By norbert Nov-11/2017 17:36:31

A

Hello norbert,


Sorry it just can support below Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian . 


Let me know if you need any further assistance. 


Q

would suppord estonian language???

By jmse Nov-09/2017 18:58:17

A

Hello jmse,


Sorry it just can support below Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian . 


Let me know if you need any further assistance. 


Q

Will the phone work on the Verizon network?

By stephan Feb-10/2018 01:03:33

A

Hello stephan, 

Please check with your local communication company if they suport this network frequency:

GSM 850/900/1800/1900MHz 
WCDMA 850/900/1700/1900/2100MHz TD-SCDMA B34/B39
FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20 
TD-LTE B38/B39/B40/B41

Q

Hello! Does the phone support a Hungarian language? Thanks a lot!

By Dancs Feb-06/2018 12:42:01

A

Hello Dancs,

We are sincerely sorry that there is no Hungarian for the item.Hope you may understand us.


Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian 

Q

Does it come with Google Play?

By Leonardo Feb-05/2018 11:13:43

A

Hello Leonardo, 
Google Play Store: Yes 

Let me know if you need any help.

Q

Is this phone compatible in Australia

By Richard Jan-19/2018 04:58:47

A

Hello Richard,


It can work with below Network: 
GSM 850/900/1800/1900MHz 
WCDMA 850/900/1700/1900/2100MHz TD-SCDMA B34/B39
FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20 
TD-LTE B38/B39/B40/B41. 


Let me know if you need any further assistance. 


Q

There is a picture with more languages than in the description. I am looking for a phone with Czech language option. Does this phone has a Czech language in the Menu as on the picture? Thanks, Jan

By Jan Jan-10/2018 10:34:19

A

Hello Jan,
Thanks for your inquiry.

Sorry, the item does not have Czech language.

Q

korea language?

By Jongho Nov-21/2017 11:40:45

A

Hello Jongho, 
Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian 

It doesn't have korea language.

Let me know if you need any help.

Q

Helo can i hawe swedish language in the telefone

By norbert Nov-11/2017 17:36:31

A

Hello norbert,


Sorry it just can support below Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian . 


Let me know if you need any further assistance. 


Q

would suppord estonian language???

By jmse Nov-09/2017 18:58:17

A

Hello jmse,


Sorry it just can support below Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian . 


Let me know if you need any further assistance. 


Q

The package includes Europe adapter?

By הלל נגיד Nov-06/2017 19:26:58

A

Hello הלל,
Yes, we will send an EU adapter to you in the parcel.

Please rest assured.

Q

Hello dear Sirs, Does the phone support a Lithuanian language? Thanks

By Osvaldas Nov-01/2017 16:26:24

A

Hello Osvaldas,
We are sorry not support.

Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian 

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Q

Dears, it it possibile to know from where this article is shipped? i need to understand if I have to pay customs fees or not. Thanks and best Regards

By Bruno Oct-26/2017 09:53:11

A

Hello Bruno,
We will ship the item from China.

Hope you can understand that.

Q

Hi , can it be sent really fast in Canada ?? the lastest i need it by end of October !! I don t mind the little extra charge ,if any .

By Sylvain Oct-06/2017 14:32:59

A

Hello Sylvain,
We can ship to your country via 

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Expedited Shipping    3 - 10 business days    $3.69    


Q

Hi guys, how long takes to Brazil?

By luiz Oct-03/2017 12:48:16

A

Hello luiz,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi. Can you declare "Baby toy" at U$ 19,99?

By Fabio Sep-27/2017 19:36:09

A

Hello Fabio, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth or other item. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hello, How long does it take to deliver this item to Saudi Arabia.

By FJ PEZLO Sep-25/2017 07:47:38

A

Hello FJ,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello! How long will it take to ship to Pisa, Italy?

By Gezim Aug-15/2017 12:52:54

A

Hello Gezim,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does shipping from HK also goes though a route that avoids tax import ?

By C4582 Aug-07/2017 14:55:21

A

Hello C4582,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Pueden hacer envío a Perú?

By Luiggi Jul-23/2017 17:23:17

A

Hello Luiggi,
I have checked that this item can send to Peru .

Q

Does this product can be shipped to Brazil?

By Jimmy Jun-13/2017 02:55:07

A

Hello Jimmy,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Could you please send as a physical person to a physical person and as gift?

By Luan Max May-26/2018 02:22:18

A

Hi  Luan,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth or as gift. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 


Q

EUWhouse o[tions : G-W-5 , G-W-3 , G-W-9. G-W-16 where are this warehouses? i live in greece. if i will buy from these warehouses i dont pay customs?

By perinic Jan-25/2018 10:14:35

A

Hello perinic,

Please note that the G-W-5 is located in Czech Republic, G-W-3 in UK, G-W-9 in France and G-W-16 in Spain.

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it.


Q

Dear seller, I already made the purchase of the device, I would like you to send it as a (GIFT).

By Luiz Ribeiro Oct-25/2017 02:39:40

A

Hello  Luiz,

Unfortunately we cannot declare goods as a gift. We are sorry for this inconvenience. 


We regret that we cannot declare goods as a gift due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Is it possible to insurance this phone in the U.K.?

By Matt Sep-20/2017 11:31:47

A

Hello Matt, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

GSM 850/900/1800/1900MHz 
WCDMA 850/900/1700/1900/2100MHz TD-SCDMA B34/B39
FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20 
TD-LTE B38/B39/B40/B41

Q

Is it possible ivoice to write prices for products 16eur shiping 4eur? And the invoice sent to my email?

By vyga1977 Sep-17/2017 06:46:17

A

Hello vyga1977, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

We can offer you invoice after we ship out your package.

If you have any more questions please feel free to contact us. 


Q

Hello, im from portugal, and i want to know if it works here, ande if i have to pay extra taxes, in portugal, becaus if it cames from europe its taxes free, but from china i have to pay 23% of the purchase? tank you!

By Pedro Vilhena Aug-22/2017 15:48:38

A

Hello Pedro,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html