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Customer Questions & Answers

  • All(20)
  • Product Information(14)
  • Stock Status
  • Payment
  • About Shipping(5)
  • Others(1)
Q

Hello, is it possible to have italian language? Thanks

By piercarlo Nov-23/2018 14:32:45

A

Hello Piercarlo, 
Thanks for your inquiry.

H1 can support Italian language.

Q

Does it do mirroring/airplay with Prime and Nexflix?

By Cris Nov-15/2018 20:45:28

A

Hello Cris,


We recommend that you do this because compatibility issues can cause the images to be out of sync.

Let me know if you need any further assistance. 


Q

What is the major difference between Z6 polar and H1

By Raj Nov-08/2018 11:35:50

A

Hello Raj,


The brightness of Z6 is lower than H1.


Q

is this a full English system ?

By joe Sep-08/2018 12:59:44

A

Hello Joe,


Yes, this is the global version.

Q

Do they have any repair service? Do the warranty cover it?

By G Aug-19/2018 14:48:34

A

Hello G
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Could we connect Wireless Bluetooth Headphones for a personal experience, instead of a built-in speaker which could also be optionally used?

By Arpan Jul-19/2018 11:57:24

A

Hello Arpan,
Thanks for your inquiry.

Yes, you can connect wireless bluetooth headphones on the item.

Q

Does the SPDIF (optical) port is INPUT or OUT put port? I need to connect a DVD player with optical OUTPUT

By Andrea Jun-28/2018 10:42:30

A

Device with HDMI interface, external video source device

Q

Hello. here is philippine. Which warehouse options need?

By Jay Kim Apr-29/2018 13:09:40

A

Hello Jay,
You can choose the China warehouse,and will from China.

Q

Dear Team, Please let me know about price with custum duty of india how it will cost me ?

By jitendra Apr-16/2018 15:27:37

A

Hello jitendra,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I have already bought the projector. I am from Spain, and even I have bought in a Spain warehouse, my question is, Will I need an A/c adaptator or the it is provide inside the packagge to use in my country?. Thanks.

By raulprgu Mar-14/2018 09:14:25

A

Hello raulprgu,


It included 1 x AC / DC Adapter. 


Let me know if you need any further assistance. 


Q

Hello, is it possible to have italian language? Thanks

By piercarlo Nov-23/2018 14:32:45

A

Hello Piercarlo, 
Thanks for your inquiry.

H1 can support Italian language.

Q

Does it do mirroring/airplay with Prime and Nexflix?

By Cris Nov-15/2018 20:45:28

A

Hello Cris,


We recommend that you do this because compatibility issues can cause the images to be out of sync.

Let me know if you need any further assistance. 


Q

What is the major difference between Z6 polar and H1

By Raj Nov-08/2018 11:35:50

A

Hello Raj,


The brightness of Z6 is lower than H1.


Q

is this a full English system ?

By joe Sep-08/2018 12:59:44

A

Hello Joe,


Yes, this is the global version.

Q

Could we connect Wireless Bluetooth Headphones for a personal experience, instead of a built-in speaker which could also be optionally used?

By Arpan Jul-19/2018 11:57:24

A

Hello Arpan,
Thanks for your inquiry.

Yes, you can connect wireless bluetooth headphones on the item.

Q

Does the SPDIF (optical) port is INPUT or OUT put port? I need to connect a DVD player with optical OUTPUT

By Andrea Jun-28/2018 10:42:30

A

Device with HDMI interface, external video source device

Q

Hello. here is philippine. Which warehouse options need?

By Jay Kim Apr-29/2018 13:09:40

A

Hello Jay,
You can choose the China warehouse,and will from China.

Q

I have already bought the projector. I am from Spain, and even I have bought in a Spain warehouse, my question is, Will I need an A/c adaptator or the it is provide inside the packagge to use in my country?. Thanks.

By raulprgu Mar-14/2018 09:14:25

A

Hello raulprgu,


It included 1 x AC / DC Adapter. 


Let me know if you need any further assistance. 


Q

Does this have battery built in or is it AC powered only?

By Mico Jan-14/2018 16:35:05

A

Hello Mico,
Thanks for your inquiry.

The item has the built-in battery.

Q

Hi! Does the projector support the german language? Best wishes! Sven

By Brueggemann Sep-24/2017 08:57:22

A

Hello Brueggemann,


It supports  German language .

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Dear Team, Please let me know about price with custum duty of india how it will cost me ?

By jitendra Apr-16/2018 15:27:37

A

Hello jitendra,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

good morning,i would buy your product only if suffer with the very high rate in my country, i live in BRASIL i will make the purchase, but i woud like you to declare this merchandise at $350, you would do it for me thank you.

By ilton david Jan-18/2018 02:55:25

A

Hello ilton,

We are sorry that we are unable to declare the order with lower price for we will be punished if it is found.

Hope you can understand that.


Q

Hi I am in UK and I can see this item can be shipped from 2 warehouses (china & Uk3). Am I going to get any shipping, tax or custom duty charges if i select to get it delivered from UK3 ware house? Please do respond. Thanks. Bhadresh

By Bhadresh Oct-10/2017 23:10:35

A

Hello Bhadresh,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is the total cost inclusive of customs charge to UK ?

By Dan Aug-11/2017 13:13:06

A

Hello Dan,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Could you send the projector with a price of 50 USD so that customs do not charge me and can deliver my shipment very fast

By Gibrand Valencia Espetia Jul-17/2017 19:07:53

A

Hello Gibrand, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Do they have any repair service? Do the warranty cover it?

By G Aug-19/2018 14:48:34

A

Hello G
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html