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Customer Q&A

  • All(38)
  • Product Information(22)
  • Stock Status(4)
  • Payment
  • About Shipping(8)
  • Others(3)
Q

how many days take a time to deliver to india

By sathish Kumar Dec-02/2018 16:11:10

A

Hello Sathish,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

After buying, how long will it take to arrive in India?

By chandan Aug-30/2018 05:52:33

A

Hello Chandan,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Q

is this phone available?

By Blessings Aug-26/2018 03:47:22

A

Hello Blessings,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Can I use it in dominican republic?

By Luis Pichardo Aug-07/2018 17:17:44

A

Hello Luis,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
GSM 850/900/1800/1900MHz CDMA 1X / EVDO 800
WCDMA 850/900/1900/2100MHz TD-SCDMA B34/39
FDD-LTE B1/B3/B5/B7/B8 TDD-LTE B34/B38/B39/B40/B41 

Q

Is there Slovenščina language in this phone?

By Motnja Aug-07/2018 11:44:28

A

Hello Motnja,

For your issue, please kindly note:

Yes,it supports the Slovenian language.

Q

HI I would like to know if this phone has accessories available for instance, "protective case, battery and tempered glass film". Can it be shipped to South Africa??

By PapaNtsako Jul-19/2018 10:39:02

A

Hello Papantsako,
Thanks for your inquiry.

1: We only have the screen film for the item for sale.

Here is the link: https://www.gearbest.com/screen-protectors/pp_009881400176.html?wid=1433363

2: The item can be sent to South Africa.

Q

Does NFC fully working on Global version? OTA update working?

By Romy Jul-13/2018 08:52:52

A

Hello Romy, 

Thank you for your inquiry.

This device can support NFC.

The ROM on this Phone supports OTA. 


Q

is this phone with nfc?

By Oleksandr Jul-10/2018 10:20:55

A

Hello Oleksandr,
Thanks for your inquiry.

Yes, the item has the NFC function.

Q

Sir, This item Nubia z17 lite can shipped here in Saudi Arabia?

By JOHN Jul-08/2018 13:06:47

A

Hello JOHN,
Yes, please feel free to order it.

Registered Air Mail    10-25 business days    FREE SHIPPING    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

Hi, Does it comes with orignal charger ?

By Nir Shalom Jul-08/2018 10:38:36

A

Hello Nir, 
Yes ,this item contains :

Cell Phone: 1 
Earphones Adapter: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

Q

how many days take a time to deliver to india

By sathish Kumar Dec-02/2018 16:11:10

A

Hello Sathish,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

is this phone available?

By Blessings Aug-26/2018 03:47:22

A

Hello Blessings,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Can I use it in dominican republic?

By Luis Pichardo Aug-07/2018 17:17:44

A

Hello Luis,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
GSM 850/900/1800/1900MHz CDMA 1X / EVDO 800
WCDMA 850/900/1900/2100MHz TD-SCDMA B34/39
FDD-LTE B1/B3/B5/B7/B8 TDD-LTE B34/B38/B39/B40/B41 

Q

Is there Slovenščina language in this phone?

By Motnja Aug-07/2018 11:44:28

A

Hello Motnja,

For your issue, please kindly note:

Yes,it supports the Slovenian language.

Q

HI I would like to know if this phone has accessories available for instance, "protective case, battery and tempered glass film". Can it be shipped to South Africa??

By PapaNtsako Jul-19/2018 10:39:02

A

Hello Papantsako,
Thanks for your inquiry.

1: We only have the screen film for the item for sale.

Here is the link: https://www.gearbest.com/screen-protectors/pp_009881400176.html?wid=1433363

2: The item can be sent to South Africa.

Q

Does NFC fully working on Global version? OTA update working?

By Romy Jul-13/2018 08:52:52

A

Hello Romy, 

Thank you for your inquiry.

This device can support NFC.

The ROM on this Phone supports OTA. 


Q

is this phone with nfc?

By Oleksandr Jul-10/2018 10:20:55

A

Hello Oleksandr,
Thanks for your inquiry.

Yes, the item has the NFC function.

Q

Hi, Does it comes with orignal charger ?

By Nir Shalom Jul-08/2018 10:38:36

A

Hello Nir, 
Yes ,this item contains :

Cell Phone: 1 
Earphones Adapter: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

Q

is this phone support OTA in india

By Rajesh Jun-27/2018 10:46:41

A

Hello Rajesh,


The ROM on this Phone supports OTA.


Q

is this phone support VOLTE

By Rajesh Jun-27/2018 10:45:57

A

Hello Rajesh,


Network: 
GSM 850/900/1800/1900MHz CDMA 1X / EVDO 800
WCDMA 850/900/1900/2100MHz TD-SCDMA B34/39
FDD-LTE B1/B3/B5/B7/B8 TDD-LTE B34/B38/B39/B40/B41 

Q

Do you have the product in stock? If not, when comes?

By Alexandre May-11/2018 02:30:25

A

Hello Alexandre,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello. When will be this product on stock? Thank you.

By Dominik Áron Oct-25/2017 08:37:32

A

Hello Dominik,

Unfortunately, this item is currently out of stock.

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

on the 8GB/128GB model when it will be in stock?

By ricardo duarte gonçalves Oct-17/2017 13:05:17

A

Hello ricardo,
We are sorry we don't have this version.

Q

Aurora Blue will be sold by GB?

By Felipe Lima Sep-19/2017 18:12:52

A

Hello Felipe,
We are sorry we don't have it yet.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

After buying, how long will it take to arrive in India?

By chandan Aug-30/2018 05:52:33

A

Hello Chandan,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Q

Sir, This item Nubia z17 lite can shipped here in Saudi Arabia?

By JOHN Jul-08/2018 13:06:47

A

Hello JOHN,
Yes, please feel free to order it.

Registered Air Mail    10-25 business days    FREE SHIPPING    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

Smart phone does ship to sri lanka

By sameera Jul-07/2018 09:52:36

A

Hello Sameera,
Yes, please feel free to order it.

Registered Air Mail    10-25 business days    FREE SHIPPING    

Expedited Shipping    7-10 business days    $35.14    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

is it free shipping for any country in uk

By adrian Jul-05/2018 21:12:48

A

Hello Adrian,
Thanks for your inquiry.

Yes, we offer free shipping to your country.

Q

Why no expedited shipping option for Nubia Z17 lite?

By Jihadi Jul-04/2018 19:27:09

A

Hello Jihadi,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country via the expedited shipping. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I am from Greece. is there any extra taxes or customs for it to get shipped from Europe?

By ilias21 Jun-15/2018 11:33:14

A

Hello Ilias21,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello! If I buy this week, what can we do to avoid the taxes, and for the product skip my country's customhouse very fast?

By Juscelino Jun-12/2018 17:55:36

A

Hello Juscelino,


Unfortunately, we are unable to predict or avoid if there is Customs tax or other related duty fee.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

It is possibile for priority line shiping?

By Dimitris Jul-11/2017 13:58:05

A

Hello Dimitris,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

this fone zte 17lite you delivered to Pakistan or not

By Zeeshan Jun-27/2018 09:10:13

A

Hello Zeeshan,
Yes, please feel free to order it.

Registered Air Mail    10-25 business days    FREE SHIPPING    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

Nubia z17 lite is new box pack or used

By Zeeshan Jun-26/2018 15:08:27

A

Hello Zeeshan,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

can you give this phone for free.i will put its review in my youtube channel

By ajin Jun-09/2018 03:39:07

A

Hello Ajin,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.