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Customer Q&A

  • All(42)
  • Product Information(33)
  • Stock Status(3)
  • Payment
  • About Shipping(2)
  • Others(4)
Q

what ssd extension to use? i bought samsung 960 EVO M.2 and it doesn't fit :((((

By marco Apr-26/2018 19:52:33

A

Hello Marco,
Thanks for your inquiry.

The item supports SSD m2 2242.

Q

Is US plug available for this model?

By Sakura Apr-20/2018 01:42:14

A

Hello Sakura,

It has CN plug.
We will send an adaptor according to the order's country of delivery.

Q

8000mAh battery capacity? Are you sure or you are kidding us ?

By emiX Apr-16/2018 10:22:31

A

Hello EmiX,


All of our products are sold as described.

Please feel free to order anytime.


Q

How ling will the delivery take??

By JE HOON JUNG Apr-16/2018 05:18:04

A

Hello JE,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

Is it ok to install a 256Gb SATA M2 SSD in the expansion slot under the notebook or is there any limitation?

By Andrea Apr-06/2018 23:39:21

A

Hello Andrea, 
Yes ,it can ,but there is max number -1TB .

Q

I would like to ask if i can install apps-software in the TF expanssion card.

By Antony Mar-21/2018 23:40:15

A

Hello Antony,


Yes, you should select the path when installing.

Q

Is a EU Plug included?

By Tomek Mar-21/2018 20:47:22

A

Hello Tomek,

Yes,there is EU adapter for the item.Thank you.

Q

Wich Plug is included ? EU oder UK or China ?

By Tomek Mar-21/2018 20:17:22

A

Hello Tomek,

There is EU adapter for the item.Thank you.

Q

Hello, is the YEPO on the back panel backlit?

By Crawford Mar-20/2018 01:13:08

A

Hello Crawford, 

Thank you for your inquiry.

Logo is posted on it, it is not backlit.

Q

Does the laptop have Office Pack? If yes, which one?

By Enrica Mar-16/2018 08:52:10

A

Hello Enrica,

No, sorry.

Q

what ssd extension to use? i bought samsung 960 EVO M.2 and it doesn't fit :((((

By marco Apr-26/2018 19:52:33

A

Hello Marco,
Thanks for your inquiry.

The item supports SSD m2 2242.

Q

Is US plug available for this model?

By Sakura Apr-20/2018 01:42:14

A

Hello Sakura,

It has CN plug.
We will send an adaptor according to the order's country of delivery.

Q

8000mAh battery capacity? Are you sure or you are kidding us ?

By emiX Apr-16/2018 10:22:31

A

Hello EmiX,


All of our products are sold as described.

Please feel free to order anytime.


Q

Is it ok to install a 256Gb SATA M2 SSD in the expansion slot under the notebook or is there any limitation?

By Andrea Apr-06/2018 23:39:21

A

Hello Andrea, 
Yes ,it can ,but there is max number -1TB .

Q

I would like to ask if i can install apps-software in the TF expanssion card.

By Antony Mar-21/2018 23:40:15

A

Hello Antony,


Yes, you should select the path when installing.

Q

Is a EU Plug included?

By Tomek Mar-21/2018 20:47:22

A

Hello Tomek,

Yes,there is EU adapter for the item.Thank you.

Q

Wich Plug is included ? EU oder UK or China ?

By Tomek Mar-21/2018 20:17:22

A

Hello Tomek,

There is EU adapter for the item.Thank you.

Q

Hello, is the YEPO on the back panel backlit?

By Crawford Mar-20/2018 01:13:08

A

Hello Crawford, 

Thank you for your inquiry.

Logo is posted on it, it is not backlit.

Q

Does the laptop have Office Pack? If yes, which one?

By Enrica Mar-16/2018 08:52:10

A

Hello Enrica,

No, sorry.

Q

Hello, could you send me the reference links of the products with which you can expand the storage in the port that is below

By Gerardo Reyes Mar-14/2018 06:33:22

A

Hello Gerardo,

Link here for more information:

https://www.gearbest.com/m-goods-sn-215142805.htm

You could find the card port from the picture.

External Memory: TF card up to 128GB (not included) 

Q

Yepo gold 64gb MMC is in stock now ?

By Marcin Feb-12/2018 22:23:12

A

Hello Marcin, 

Please note that the item is in stock now.

You can make the order and we will arrange the shipment soon.


Q

Yepo gold 64gb MMC is in stock now ?

By Marcin Feb-12/2018 22:22:09

A

Hello Marcin,

Please note that the item is in stock now.

You can make the order and we will arrange the shipment soon.


Q

Yepo gold 64gb MMC is in stock now ?

By Danilo Oct-02/2017 22:06:49

A

Hello Danilo,
Yes this item in stock now.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How ling will the delivery take??

By JE HOON JUNG Apr-16/2018 05:18:04

A

Hello JE,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

There are customs fees for shipping to Italy?

By Giancarlo Feb-05/2018 21:23:51

A

Hello Giancarlo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

What kind of ssd should I buy? is the slot below a M2 2242 or 2240 or more?

By Battistini Feb-11/2018 11:29:18

A

Hello Battistini, 


It's M2 2242


Q

what is the maximum memory alowed for the sd card and the m.2 sata?

By Romeu Monteiro Feb-10/2018 08:02:38

A

Hello Romeu,
External Memory: TF card up to 128GB (not included) 

Q

Hello will i get charger that is compactible in my country? i am from Slovak Republic

By Daniel Jan-21/2018 13:25:06

A

Hello Daniel,
For the item, please note that we can only send the EU plug to you.

Hope you can understand that.

Q

I bought one now. Please, declare the order with $ 47.00(Dollars)

By Gabriel de Sousa Dec-17/2017 17:49:27

A

Hello Gabriel,
Thanks for your inquiry.

Sorry that we cannot declare a lower value for your order.