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Customer Questions & Answers

  • All(93)
  • Product Information(70)
  • Stock Status(2)
  • Payment
  • About Shipping(15)
  • Others(6)
Q

Is the phone water resistant at all?

By William Bowye Sep-22/2018 10:54:22

A

Hello William, 
No ,I am sincerely sorry that it is not .

Q

Does the bluboo s1 have NFC ?

By Phil Jun-19/2018 14:09:06

A

Hello Phil,

No, sorry.

Q

Can you tell me the info about the sar?

By Vitor Mar-12/2018 14:09:59

A

Hello Vitor,

Please kindly check the link for SAR:

https://www.gearbest.com/blog/how-to/sar-value-checklist-for-smartphones-on-gearbest-1316


Q

is this device supported with google assistant

By Anuwak Mathur Feb-25/2018 14:48:13

A

Hello Anuwak, 
It supports google assistant.

Let me know if you need any help.

Q

When a item is send from a GW warehouse, it counts as if it were sended from China or it counts as a Europe item for customs office? I ask because i want to see if it is worth it to buy the product.

By Panagiotis Pantazopoulos Feb-13/2018 12:57:21

A

Hello Panagiotis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, what material is the body made of?

By Paul Feb-08/2018 22:31:20

A

Hello Paul,
Thanks for your inquiry.

The material of the body is glass and metal.

Q

Where is GW-16 wharehouse??? The item starts where the shippment??

By Francisco Feb-08/2018 18:00:02

A

Hello Francisco,

 GW-16 is in Spain.If you choose  GW-16 warehouse,it will be shipped out from Spain.

Q

Hi Bluboo I want to insert 2 SIMs + 1 microSD at the same time? Are the 3 slots separate?

By GG Jan-22/2018 12:15:30

A

Hello GG,
Yes, the item can support the function.

Please rest assured.

Q

service centers in UAE and India

By Madhavankutty Jan-07/2018 12:22:28

A

Hello Madhavankutty,


It just can work with below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100Mhz
4G: FDD-LTE 800/900/1800/2100/2600MHz. 

Let me know if you need any further assistance. 


Q

Is language available in Japanese?

By takeo tanahashi Jan-04/2018 13:10:07

A

Hello takeo, 

Thank you for your inquiry.

Yes, the device can support Japanese.

Q

Does the bluboo s1 have NFC ?

By Phil Jun-19/2018 14:09:06

A

Hello Phil,

No, sorry.

Q

Can you tell me the info about the sar?

By Vitor Mar-12/2018 14:09:59

A

Hello Vitor,

Please kindly check the link for SAR:

https://www.gearbest.com/blog/how-to/sar-value-checklist-for-smartphones-on-gearbest-1316


Q

is this device supported with google assistant

By Anuwak Mathur Feb-25/2018 14:48:13

A

Hello Anuwak, 
It supports google assistant.

Let me know if you need any help.

Q

Hi, what material is the body made of?

By Paul Feb-08/2018 22:31:20

A

Hello Paul,
Thanks for your inquiry.

The material of the body is glass and metal.

Q

Hi Bluboo I want to insert 2 SIMs + 1 microSD at the same time? Are the 3 slots separate?

By GG Jan-22/2018 12:15:30

A

Hello GG,
Yes, the item can support the function.

Please rest assured.

Q

service centers in UAE and India

By Madhavankutty Jan-07/2018 12:22:28

A

Hello Madhavankutty,


It just can work with below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100Mhz
4G: FDD-LTE 800/900/1800/2100/2600MHz. 

Let me know if you need any further assistance. 


Q

Is language available in Japanese?

By takeo tanahashi Jan-04/2018 13:10:07

A

Hello takeo, 

Thank you for your inquiry.

Yes, the device can support Japanese.

Q

Hi. Works in Portugal?

By António Gouveia Jan-03/2018 21:47:29

A

Hello António,

It just can work with Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100Mhz
4G: FDD-LTE 800/900/1800/2100/2600MHz. 


Let me know if you need any further assistance. 


Q

If my phone is in trouble ... it gets stuck, can I get it back?

By Daniel Dec-13/2017 10:00:53

A

Hello Daniel
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, I want to ask if in this phone works google aplications. Google play,... Becouse on some chinese phones with chinese ROM does not work Google apps. Thank you for answer.

By Martin Dec-03/2017 13:45:36

A

Hello Martin,


Google Play Store: Yes . 

Let me know if you need any further assistance. 


Q

do you have this item in stock now?

By Dheiso Oct-25/2017 02:23:53

A

Hello Dheiso,


Yes.It's in stock, you can place the order now.

Q

do you have in stock and how quickly sent to the Russian Federation

By Alex Oct-12/2017 10:07:25

A

Hello Alex,


This item in stock now.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

When a item is send from a GW warehouse, it counts as if it were sended from China or it counts as a Europe item for customs office? I ask because i want to see if it is worth it to buy the product.

By Panagiotis Pantazopoulos Feb-13/2018 12:57:21

A

Hello Panagiotis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Where is GW-16 wharehouse??? The item starts where the shippment??

By Francisco Feb-08/2018 18:00:02

A

Hello Francisco,

 GW-16 is in Spain.If you choose  GW-16 warehouse,it will be shipped out from Spain.

Q

do you have in stock and how quickly sent to the Russian Federation

By Alex Oct-12/2017 09:57:26

A

Hello Alex,


This item in stock now.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long process shipping to jakarta- indonesia ?

By syahroni Sep-18/2017 09:35:44

A

Hello syahroni,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

i read that with priority direct shipping i wouldn't pay duty... priority shipping isn't available as an option...

By brian b Sep-18/2017 06:06:47

A

Hello brian,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Which is the best shipment option to avoid impot taxes for Portugal?

By Vítor Azevedo Sep-17/2017 18:08:19

A

Hello Vítor,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

If I order a Bluboo S1 for Brazil, would there be any way you could put it as a birthday present? Just to not pay the import tax

By Bernardo Sep-17/2017 17:14:18

A

Hello Bernardo, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

when will it be shipped to europe (especially germany)??? Im waiting since 20th of July for dispatch... its very disappointing

By Filip Sep-09/2017 14:08:53

A

Hello Filip,
We will ship this item between Sep 10 - Sep 11.

Q

Hello: Is this product going to be shipped from Europe any time soon?

By Luciano Sep-03/2017 21:17:44

A

Hello Luciano,
We are sorry we don't have this plan yet.

Q

I bought a Blubo s1 white. Please write on the package that is a gift.

By Łukasz Aug-31/2017 18:12:53

A

Hello Łukasz,
Please kindly note that we are unable to declare the order with a gift for we will be punished once it is found. 

Hope you can understand that.

Q

Is the phone water resistant at all?

By William Bowye Sep-22/2018 10:54:22

A

Hello William, 
No ,I am sincerely sorry that it is not .

Q

because of the high import taxes here in Brazil, could you declare a value below $ 100?

By Arinardo Sep-10/2017 21:23:13

A

Hello Arinardo, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hello bluboo s1 support Viet Nam? How much Ship to Viet nam?

By Lộc Sep-09/2017 08:26:46

A

Hello Lộc,

4G is not ok in Viet Nam, 3G and 2G are ok in Viet Nam.

It can be shipped to Viet Nam.


You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hi, i'm from Portugal and i have 2 questions: - does Bluboo S1 4G Phablet network is compatible with Portugal? - do i have any european ensurance? Thanks

By Mafalda Aug-31/2017 13:49:24

A

Hello Mafalda,

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100Mhz
4G: FDD-LTE 800/900/1800/2100/2600MHz


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

I ve read that phone doesnt have light sensor for auto adjusting brightness. Does have light sensor or not?

By John Viker Aug-22/2017 09:48:55

A

Hello John,


After reconfirmation with the supplier, the phone comes with the light sensor for auto adjusting brightness.

Thank you for your inquiry.


Q

es 4 g en mexico? o 3g? y cuando se envia?

By Rene Aug-01/2017 14:58:50

A

Hello Rene, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100Mhz
4G: FDD-LTE 800/900/1800/2100/2600MHz