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Customer Questions & Answers

  • All(98)
  • Product Information(70)
  • Stock Status(3)
  • Payment(3)
  • About Shipping(17)
  • Others(5)
Q

hello, does it work at Dominican Republic?

By Angel May-04/2018 01:29:52

A

Hello Angel, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

Does this item works for Mexico. I could not understand the Band and Frequency used by this device. Thank you

By Arturo Torres Apr-25/2018 22:39:51

A

Hello Arturo,

Yes.
Unlocked for Worldwide use. 

 Mexico:
2G     -     GSM 850/1900    

3G     Iusacell     3G 850/1900    

 TELCEL     3G 850/1900    

 Nextel Mexico     3G 1700/2100    

4G     Movistar      4G LTE 1900Mhz    

 Telcel      4G LTE 1700/2100Mhz    


Q

hi, i have a question, this phone works in Lithuania, i understand how to check :(

By Nerijus Apr-17/2018 10:46:47

A

Hello Nerijus,
Thanks for your inquiry.

Yes, the item works in Lithuania.

Q

Hello I does supported the option of external microSD, as internal storage (adoptable storage)?. Thanks

By Man Apr-13/2018 15:55:24

A

Hello Man, 
This item supports TF card up to 256GB .The RAM is 4GB , the ROM is 64GB .

Q

Hi dear. Can you tell, if the phone has FM? Thank you.

By Manolis Saviolakis Apr-13/2018 12:59:36

A

Hello Manolis, 
Thanks for your inquiry.

Yes it has FM.

Q

MAZE Alpha 4G Phablet - BLACK your product have gyroscope And compass sensor ?

By José Luis Hueso Apr-12/2018 17:39:17

A

Hello José, 
It has gyroscope And compass sensor.

Let me know if you need any help.

Q

Does it have warranty in India ? What is the power adaptor sent is it indian plug compatible ?

By Ravindra Apr-08/2018 15:55:56

A

Hello Ravindra,

There is not the warranty place in India.

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

There is EU adapter for the item,which should be suitable for you.

Q

Can you tell me that what is the function of hotknot?

By Abdullah jan Apr-02/2018 06:20:41

A

Hello Jan,

This transmission technology permits two mobile phones with hotknot technology to transmit data by touching the screen.

Thank you for your inquiry.

Q

Sim Card Holds 4? 2 different contact cards plus 2 Nano? or only 1 Nano + 1 contact card? How many slots ?

By Ivan Mar-29/2018 11:24:54

A

Hello Ivan, 
SIM Card: dual SIM dual standby ( dual Nano SIM cards )

SIM Card Type: Dual Nano SIM 

Let me know if you need any help.

Q

The phone advertises an Octa-Core processor. The Helio P25 is only a 4 core. Is this phone 8 core or 4 core?

By Christian Mar-23/2018 17:50:06

A

Hello Christian,
Thanks for your inquiry.

Cores: 1.4GHz,2.5GHz,Octa Core.

Q

hello, does it work at Dominican Republic?

By Angel May-04/2018 01:29:52

A

Hello Angel, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

Does this item works for Mexico. I could not understand the Band and Frequency used by this device. Thank you

By Arturo Torres Apr-25/2018 22:39:51

A

Hello Arturo,

Yes.
Unlocked for Worldwide use. 

 Mexico:
2G     -     GSM 850/1900    

3G     Iusacell     3G 850/1900    

 TELCEL     3G 850/1900    

 Nextel Mexico     3G 1700/2100    

4G     Movistar      4G LTE 1900Mhz    

 Telcel      4G LTE 1700/2100Mhz    


Q

hi, i have a question, this phone works in Lithuania, i understand how to check :(

By Nerijus Apr-17/2018 10:46:47

A

Hello Nerijus,
Thanks for your inquiry.

Yes, the item works in Lithuania.

Q

Hello I does supported the option of external microSD, as internal storage (adoptable storage)?. Thanks

By Man Apr-13/2018 15:55:24

A

Hello Man, 
This item supports TF card up to 256GB .The RAM is 4GB , the ROM is 64GB .

Q

Hi dear. Can you tell, if the phone has FM? Thank you.

By Manolis Saviolakis Apr-13/2018 12:59:36

A

Hello Manolis, 
Thanks for your inquiry.

Yes it has FM.

Q

MAZE Alpha 4G Phablet - BLACK your product have gyroscope And compass sensor ?

By José Luis Hueso Apr-12/2018 17:39:17

A

Hello José, 
It has gyroscope And compass sensor.

Let me know if you need any help.

Q

Can you tell me that what is the function of hotknot?

By Abdullah jan Apr-02/2018 06:20:41

A

Hello Jan,

This transmission technology permits two mobile phones with hotknot technology to transmit data by touching the screen.

Thank you for your inquiry.

Q

Sim Card Holds 4? 2 different contact cards plus 2 Nano? or only 1 Nano + 1 contact card? How many slots ?

By Ivan Mar-29/2018 11:24:54

A

Hello Ivan, 
SIM Card: dual SIM dual standby ( dual Nano SIM cards )

SIM Card Type: Dual Nano SIM 

Let me know if you need any help.

Q

The phone advertises an Octa-Core processor. The Helio P25 is only a 4 core. Is this phone 8 core or 4 core?

By Christian Mar-23/2018 17:50:06

A

Hello Christian,
Thanks for your inquiry.

Cores: 1.4GHz,2.5GHz,Octa Core.

Q

I plan to buy a new phone next month and my interest in unlocked phones has been peaked because there are more options available than from Cricket. I'm already worried about import taxes if I do buy this phone but I also worry about getting an charger/adapter I won't be able to use. If I buy this phone will I be sent the proper adapter?

By Autumn Mar-11/2018 14:36:34

A

Hello Autumn,

We will send an adapter with all our products according to the order's country of delivery.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

what is the meaning of "Dispatch: Ships on Sep 14". Does it mean, you will be shipping it on Sep 14th ? how long will it take for it to reach India ?

By Deepak Aug-27/2017 10:48:06

A

Hello Deepak,


Yes.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, I ordered this phone last week. When will it send to France? Thank you

By Stephanie Jul-18/2017 15:35:31

A

Hello Stephanie,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hello, if i order the phone today it will ship immediately or on july 13 it works in italy? thanks very mutch

By Riccardo Jun-25/2017 09:00:00

A

Hello Riccardo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Dear Gearbest, Within the EU borders products can be traded without taxes. If I select EU warehouse. Does that mean I don't have to pay taxes in the Nethelands? And does it mean when I select Hong Kong. That I do have to pay taxes? Kind regards.

By Jeroen Oct-31/2017 23:29:22

A

Hello Jeroen,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

why is the price displayed in Swedish Krone?

By Patrick Ayo Oladokun Aug-25/2017 16:09:28

A

Hello Patrick,
Thanks for your inquiry.

The item price is SEKr.1546.38 now.

Q

Hello, please, could you please send the shipment to Panama please, I beg you to die for buying it

By Brayan Alexis Aug-02/2017 01:26:56

A

Hello Brayan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hey I orderd this phone from this site. I got the receipt, but i didnt got any shipping details. How do I know if the item has shipped?

By Anel Oct-07/2017 20:05:01

A

Hello Anel,
This item in stock now, please contact our support center for your order issue.

Q

If I order from the UK warehouse how long does it take to be delivered in the UK

By scott begg Oct-05/2017 14:21:10

A

Hello Scott,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

can you ship to Italy region Sardinia cap 09045 quartu sant elena?

By Piero Sep-22/2017 10:13:07

A

Hello Piero,

Thank you for your inquiry.

It can be shipped to Italy.

The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

How much Amount I have to pay including tax for grabbing it to my location (India)

By MANOJ PRADHAN Sep-13/2017 09:48:13

A

Hello MANOJ,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do you do shipping to Turkey? (Maze Alpha 4G)

By Metin AKDOKUR Sep-09/2017 15:20:33

A

Hello Metin,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

It is showing free shipping to India. So Custom Duty charges will be applicable or not?

By Shankar Warang Aug-17/2017 14:04:40

A

Hello Shankar,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, If I bought MAZE Alpha 4G Phablet, then I understand that you will send it to me no earlier than 30 August? Regards, Valerijanas

By Valerijanas Aug-12/2017 14:46:43

A

Hello Valerijanas,
Yes.

Q

how long till it gets to the uk

By John Aug-05/2017 07:48:50

A

Hello John,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long does it take to get to the UK

By John Aug-05/2017 07:47:06

A

Hello John,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello there , can you send the item with low cost prize or as a gift to avoid custom taxes in Bulgaria and do you provide tracking number if Expedited shipping is selected ? Thanks

By Alexander Jul-28/2017 18:01:59

A

Dear Alexander,


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html   

http: http://www.gearbest.com/about/terms-and-conditions.html   


Q

Does it have warranty in India ? What is the power adaptor sent is it indian plug compatible ?

By Ravindra Apr-08/2018 15:55:56

A

Hello Ravindra,

There is not the warranty place in India.

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

There is EU adapter for the item,which should be suitable for you.

Q

Hi, is this phone suitable for Barbados?

By C Newsam Sep-10/2017 15:20:36

A

Hello C,
Please see the product description carefully:

Unlocked for Worldwide use. Please ensure local area network is compatible.  click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network:
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 900/2100MHz
   4G: FDD-LTE 800/900/1800/2100/2600MHz   

Q

Will LTE 4g work in India?

By Kulkarni Sep-07/2017 17:36:11

A

Hello Kulkarni, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

Are there any cases available for this?

By Justin Jul-25/2017 12:54:32

A

Hello Justin,

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Tempered Glass Screen Protector : 1 
SIM Needle: 1    


Q

Do you know any other good phones that support Australia?

By James Jul-15/2017 02:16:41

A

Hello James, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/900/1800/2100/2600MHz