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Customer Q&A

  • All(16)
  • Product Information(11)
  • Stock Status
  • Payment
  • About Shipping(4)
  • Others(1)
Q

Hi, how many is delivery to Slovakia please? Thanks

By Rado Jun-24/2018 18:30:21

A

Hello Rado,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Does it support live streaming via facebook?

By Divair Freitas Jun-06/2018 13:56:51

A

Hello Divair,

No, sorry.

Q

is there a selfie mode on it and if it has is it still 4k

By nourdipi Oct-30/2017 14:07:22

A

Hello nourdipi,


The item doesn't have self timer mode.


Q

is there a selfie mode on it and if you can is it still 4k

By nourdipi Oct-30/2017 14:05:42

A

Hello nourdipi,


The item doesn't have self timer mode.


Q

Is the battery rechargeable? and how long is length time of the battery?

By fathi Sep-13/2017 13:12:52

A

Hello Flo, 
Battery Type: Removable 
Battery Capacity (mAh): 900mAh 

Working Time: 60 minutes 
Standby time: 200h 
Charging Time: 3h

Let me know if you need any help.


Q

You can ship 2 of the cameras by DHL??

By José Anuar Torres Sep-01/2017 14:44:03

A

Hello José,
Yes we can.

Q

What is the sensor mounted?

By M Aug-18/2017 13:08:25

A

Hello M,


Sensor: Adopt for Sony IMX179 CMOS

Let me know if you need any further assistance. 


Q

HDMI port, is it a mini or micro ?

By EL GHARBI Yassine Aug-10/2017 13:47:23

A

Hello EL,
Thank you for your inquiry.

The HDMI port is micro.

Let me know if you need any help.

Q

How much accesories has the camera?

By Oscar Ramirez Aug-04/2017 07:48:48

A

Hello Oscar,
Thanks for your inquiry.

Here are the package contents of the item:

Package Contents: 1 x 4K WiFi Sports Camera, 1 x Waterproof Case + Screw, 1 x Frame, 1 x Clip, 1 x 1/4 Adapter, 1 x USB Cable, 1 x English User Manual.


Q

What time arrive this product in Venezuela?

By Oscar Ramirez Aug-01/2017 03:53:31

A

Hello Oscar,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does it support live streaming via facebook?

By Divair Freitas Jun-06/2018 13:56:51

A

Hello Divair,

No, sorry.

Q

is there a selfie mode on it and if it has is it still 4k

By nourdipi Oct-30/2017 14:07:22

A

Hello nourdipi,


The item doesn't have self timer mode.


Q

Is the battery rechargeable? and how long is length time of the battery?

By fathi Sep-13/2017 13:12:52

A

Hello Flo, 
Battery Type: Removable 
Battery Capacity (mAh): 900mAh 

Working Time: 60 minutes 
Standby time: 200h 
Charging Time: 3h

Let me know if you need any help.


Q

What is the sensor mounted?

By M Aug-18/2017 13:08:25

A

Hello M,


Sensor: Adopt for Sony IMX179 CMOS

Let me know if you need any further assistance. 


Q

HDMI port, is it a mini or micro ?

By EL GHARBI Yassine Aug-10/2017 13:47:23

A

Hello EL,
Thank you for your inquiry.

The HDMI port is micro.

Let me know if you need any help.

Q

How much accesories has the camera?

By Oscar Ramirez Aug-04/2017 07:48:48

A

Hello Oscar,
Thanks for your inquiry.

Here are the package contents of the item:

Package Contents: 1 x 4K WiFi Sports Camera, 1 x Waterproof Case + Screw, 1 x Frame, 1 x Clip, 1 x 1/4 Adapter, 1 x USB Cable, 1 x English User Manual.


Q

hello do this camera comes with a memory card or we have to buy it separately please let me know

By sachin Jul-29/2017 07:16:55

A

Hello sachin,
Thanks for your inquiry.

Sorry, the item does not come with a memory card.

Q

Is this camera waterproof only with case ? Can I put it into swimming pool without that transparent case? Do you already backup battery on sale ?

By Jan Jul-19/2017 10:17:21

A

Hello Jan, 


This camera is waterproof only with the case.

You are unable to put it into swimming pool without that transparent case.

Currently there is no backup battery for this model on sale.

Thank you for your inquiry.

Q

This camera has only 4k, no full HD (1920x1080)?

By Tino Jul-16/2017 11:30:30

A

Hello Tino,


It supports many resolutions:

Video Resolution: 4K 30fps/ 2.7K 30fps/ 1080P (60/30fps)/ 720P (120/60/30fps)
Photo Resolution: 16M/ 12M/ 8M/ 5M/ 2M


Thank you for your inquiry.

Q

did it take photo also?

By yannick Jul-13/2017 17:50:59

A

Hello yannick,
Yes.

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Q

Hi, how many is delivery to Slovakia please? Thanks

By Rado Jun-24/2018 18:30:21

A

Hello Rado,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

You can ship 2 of the cameras by DHL??

By José Anuar Torres Sep-01/2017 14:44:03

A

Hello José,
Yes we can.

Q

What time arrive this product in Venezuela?

By Oscar Ramirez Aug-01/2017 03:53:31

A

Hello Oscar,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What time arrive this product in Morocco

By Mustapha Ahtaou Jul-31/2017 15:08:22

A

Hello Mustapha,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

is there a selfie mode on it and if you can is it still 4k

By nourdipi Oct-30/2017 14:05:42

A

Hello nourdipi,


The item doesn't have self timer mode.