Customer Questions & Answers

  • All(65)
  • Product Information(40)
  • Stock Status(5)
  • Payment(2)
  • About Shipping(13)
  • Others(5)
Q

Hello do the Xiaomi laptops have the CE mark so I wont have an issue at customs in Cyprus where they send electronics back if they are not CE marked.

By Andreas Dec-02/2018 10:22:15

A

Hello Andreas, 
Yes ,it does have .

Q

His is this 2008? What processor is this ? it says i5 8250u 2.5ghz ??? is it suppose to be 1.6GHZ

By Helson Nov-27/2018 18:17:56

A

Hello Helson,

For your issue, please kindly note:

CPU: Intel Flagship i5 Processor for Fluent Multi-task

It is powered by Intel Core i5-8250U processor.

Q

Hi There, It says global version in description. Does that means it comes in English language?

By Ankit Nov-24/2018 23:23:24

A

Hello Ankit,

Please note that this is an international version, so it can support English.


Let me know if you need any further assistance. 


Q

this is global version or Chinese version.... I mean to say that the language in the laptop will be English or it will be complete Chinese because when it comes to India, it will be very good if I get an English version.

By JOHNSON PK Nov-23/2018 09:52:42

A

Hello JOHNSON, 

Languages: Windows OS is built-in Chinese language pack    

I am sorry that the language can not be changed.

Q

I want this to ship in Germany. For that, do I need to pay any TAX? If yes then how much is it currently?

By Shovra Das Nov-21/2018 14:39:14

A

Hello Shovra,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 

And we don't know the exact amount.

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

If I ship the laptop it comes with Portuguese Language? Or the Laptop only has chinese

By Samuel Loureiro Nov-17/2018 09:44:45

A

Hello Samuel, 
The windows OS is built-in Chinese language pack .

Q

Does the 8gb+256gb+i5-8250u version contains mx150?

By ĐứcAnh Nov-15/2018 21:22:54

A

Hello ĐứcAnh, 

Graphics Chipset: NVIDIA GeForce MX150 

Q

what is the warranty on the laptop?

By Abhishek Nov-14/2018 00:50:52

A

Hello Abhishek,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

what is the warranty on the product?

By Abhishek Nov-13/2018 12:56:45

A

Hello Abhishek
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Do you ship this item to South Africa via Buffalo ?

By James Nov-12/2018 05:10:08

A

Hello James,

We can ship this item to South Africa.

The shipping time depends on the shipping method selected during the checkout. 

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hello do the Xiaomi laptops have the CE mark so I wont have an issue at customs in Cyprus where they send electronics back if they are not CE marked.

By Andreas Dec-02/2018 10:22:15

A

Hello Andreas, 
Yes ,it does have .

Q

His is this 2008? What processor is this ? it says i5 8250u 2.5ghz ??? is it suppose to be 1.6GHZ

By Helson Nov-27/2018 18:17:56

A

Hello Helson,

For your issue, please kindly note:

CPU: Intel Flagship i5 Processor for Fluent Multi-task

It is powered by Intel Core i5-8250U processor.

Q

Hi There, It says global version in description. Does that means it comes in English language?

By Ankit Nov-24/2018 23:23:24

A

Hello Ankit,

Please note that this is an international version, so it can support English.


Let me know if you need any further assistance. 


Q

this is global version or Chinese version.... I mean to say that the language in the laptop will be English or it will be complete Chinese because when it comes to India, it will be very good if I get an English version.

By JOHNSON PK Nov-23/2018 09:52:42

A

Hello JOHNSON, 

Languages: Windows OS is built-in Chinese language pack    

I am sorry that the language can not be changed.

Q

If I ship the laptop it comes with Portuguese Language? Or the Laptop only has chinese

By Samuel Loureiro Nov-17/2018 09:44:45

A

Hello Samuel, 
The windows OS is built-in Chinese language pack .

Q

Does the 8gb+256gb+i5-8250u version contains mx150?

By ĐứcAnh Nov-15/2018 21:22:54

A

Hello ĐứcAnh, 

Graphics Chipset: NVIDIA GeForce MX150 

Q

what is the warranty on the laptop?

By Abhishek Nov-14/2018 00:50:52

A

Hello Abhishek,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi there. The deep gray color is more or less darker than the dark grey? Thanks in advance.

By César Sep-15/2018 14:33:26

A

Hello César,

Silver: http://prntscr.com/kuw5q8 

Deep Gray: http://prntscr.com/kuw5t0 

Q

Hello, Product Mi Notebook Air 13.3 laptop, color DEEP GRAY is made also from metal or plastic?

By Liutaurus Sep-11/2018 15:27:38

A

Hello Liutaurus,
This item is metal body.

Q

Hello, I am in UK will you send a UK charger. Also does this come with the charger adapter and usb c cable sepearte that you can put inside the adapter?

By Ebrima Aug-30/2018 17:03:49

A

Hello Ebrima,

We will send an adapter with all our products according to the order's country of delivery.


Q

Hey, when i3/i5 128gb version will be available in gw4 stock?

By Pual Apr-13/2018 23:19:55

A

Dear Pual,


We are unable to give you the exact date as the supplier didn't give us the result.

We need to check with them again.

We will update the newest stock information on our site after checking with the supplier again.

You can pay attention to our site.


Q

Will the New version be in g-w-4 warehouse? If Yes then when?

By Andrzej Feb-02/2018 17:36:33

A

Hello Andrzej,
We ship everywhere in the world from the CN warehouse.

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please keep an eye on our website.Thank you for your attention.

Q

I have just ordered the item, when is an approximate time my item will be dispatched? Thanks

By Jonathan Oct-26/2017 16:38:25

A

Hello Jonathan,
This item in stock now, we can ship to you at once.

Q

After some time, really send the order, if I pay 08.11?

By Лопатин Егор Oct-07/2017 20:21:05

A

Hello Лопатин,
We except ship this item between Oct 10 - Oct 12.

Q

Hello, do you have it on stock, or it is back-ordered?

By Clau Oct-04/2017 21:28:31

A

Hello Clau,
This item in stock now.

Q

Dear gearbest.com, I am considering of buying a laptop that i saw on your website. Xiaomi Notebook Air 13.3 - 8GB + 256GB + GEFORCE MX150 SILVER (Maybe with other VGA but i think it is not important now) https://www.gearbest.com/laptops/pp_648196.html?wid=4 I have 2 questions about purchase process. First of all, is it possible to write an invoice for my company? If it is possible where can i add the informations about it? The other question is, I am living in Hungary so i want to order it to Hungary as well. Shall i pay duty or the price + shipping cost contains everything? I hope i can describe my problems clearly, If you have any question do not hesitate to ask it. Best regards, peter

By Peter Czar Feb-07/2018 10:53:08

A

Hello Peter,

You could set the receiver name to your company.
Then log in your GB account to download the invoice when the order is shipped out.


You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Is the $989.00 in australian dollars?

By Paul Aug-03/2017 02:39:03

A

Hello Paul,

Thanks for your inquiry.

The item price is $989.99 USD.

Q

I want this to ship in Germany. For that, do I need to pay any TAX? If yes then how much is it currently?

By Shovra Das Nov-21/2018 14:39:14

A

Hello Shovra,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 

And we don't know the exact amount.

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do you ship this item to South Africa via Buffalo ?

By James Nov-12/2018 05:10:08

A

Hello James,

We can ship this item to South Africa.

The shipping time depends on the shipping method selected during the checkout. 

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Good morning, do you ship this product to Brazil? Thank you.

By Alexandre Flores Jul-12/2018 14:06:02

A

Hello Alexandre,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, where is the G-W-5 anf G-W-4 Warehoure? Is in EU? If so there are no taxes in delivery to Latvia right?

By Faceman Mar-26/2018 13:30:32

A

Hello Faceman,

Q-w-5 is in Czech Republic,and the G-W-4 is in Poland.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello, where is the G-W-16 Warehoure? Is in EU? If so there are no taxes in delivery to Portugal right? Regards

By Luis Possolo Mar-23/2018 11:58:43

A

Hello Luis,

The G-W-16 is located in Spain .

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, i am from Slovakia, what is the best way for shippin to not pay import tax? Or could you please tell me when will this product avaible in some of the Europe Warehouse?

By Patrik Sep-20/2017 15:28:42

A

Hello Patrik,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


This item in stock in CN warehouse only.

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Could you send it as a gift? so I do not have to pay the tax in Brazil, thank you.

By Paulo Pessoa Sep-16/2017 20:03:19

A

Hello Paulo, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Do you deliver to Kazakhstan? Just when I change the interface language to Russian the delivery to Kazakhstan becomes unavailable, and when the interface language in English the delivery is available for $ 15.98. Can I order delivery to Kazakhstan? Item: https://www.gearbest.com/laptops/pp_648196.html?wid=21

By Dauren Sep-12/2017 09:39:24

A

Hello Dauren,
We can ship to your country.

Q

Hi, I am from India. Is it possible for you to mark it as gift and provide a lower value so that I pay lower taxes. Thanks

By Theone Sep-05/2017 05:22:07

A

Hello Theone, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Do you plan to put this model in Poland Warehouse? Thank you

By W Sep-04/2017 05:38:43

A

Hello W,
We are sorry we don't have this plan yet.

Q

what is the warranty on the product?

By Abhishek Nov-13/2018 12:56:45

A

Hello Abhishek
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

What is the warranty period for this product?

By Siddharth Mar-29/2018 14:33:58

A

Hello Siddharth
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Have you any information about waranty. In Spain We have two years. and gearbest in spain also.

By hansolomfalcon Nov-23/2017 16:03:16

A

Hello hansolomfalcon,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

when will this product be available again? I cant buy it now, because it writes that this item is out stok now

By Kirill Pavlovich Oct-06/2017 19:54:00

A

Hello Kirill,
We except ship this item between Oct 11 - Oct 13.

Q

Can you convert Windows to English language before shipping, and if you do, will Windows be 100% English, or will there still be Chinese language menus or titles?

By Speerdo Sep-23/2017 11:06:39

A

Hello Speerdo,
For the item, please note that the Windows OS is built-in Chinese language pack.

In the case we are unable to change the language of the item.

Hope you can understand that.