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Customer Q&A

  • All(11)
  • Product Information(9)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(1)
Q

it requires AAA or AA batteries

By Ayushman Dec-16/2018 15:23:54

A

Hello Ayushman, 
Thanks for your inquiry.

Battery Type: AAA 

Q

Will Utroch 6 LED be activated even if there is enough light in the room? Or it will be activated only if the room is dark?

By Raul Dec-03/2018 14:39:56

A

Hello Raul,

Yes, it only turns on when it's dark, it only turns on when motion is detected.


Let me know if you need any further assistance. 


Q

does it work into the car boot? Tks

By Antonio Ippolito Mar-07/2018 15:26:05

A

Hello Antonio,
This item is for Hallway / Closet / Stairs / Bedroom, sorry. 

Q

The product is not working and I am trying to find the support centre for your company. How can i return the product?

By Aisha Feb-10/2018 04:15:30

A

Hello Aisha
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Is it waterproof?

By Murilo Feb-09/2018 23:54:33

A

Hello Murilo, 
No ,I am sorry that it is not .

Q

Utorch 6 LEDs Motion Sensor Night Light - WARM LIGHT WHITE : How many units are coming? Are 6?

By SR Feb-05/2018 17:21:21

A

Hello SR,
Thanks for your inquiry.

It comes with 1 piece.

Q

What is the motion detector distance?

By Miky Feb-01/2018 18:12:08

A

Hello Miky, 
● Detection range: 3m

Let me know if you need any help.

Q

batteries included ?can not have with electric line ?

By Mdabdul Mea Jan-29/2018 23:56:04

A

Hello Mdabdul,

Battery: 3 x AAA battery ( not included )

There is not the electric line in the package.Hope you may understand us.

Package Contents: 1 x LED Human Body Induction Lamp, 1 x English User Manual

Q

Hi, Can we adjust the lighting time? Thanks so much Jack

By QUILLET Jan-28/2018 05:25:24

A

Hello QUILLET,

We are sorry that the item is unable to support the functions.


Q

If i use it with other lamps. For example in the kicthen, when i turn on my main lamp, will these lamps turn off, or continue working despite i use main lamp?

By Andrey Jan-23/2018 06:29:25

A

Hello Andrey,
Please note that the item turns on only when it is dark and only when motion is detected.

Q

it requires AAA or AA batteries

By Ayushman Dec-16/2018 15:23:54

A

Hello Ayushman, 
Thanks for your inquiry.

Battery Type: AAA 

Q

Will Utroch 6 LED be activated even if there is enough light in the room? Or it will be activated only if the room is dark?

By Raul Dec-03/2018 14:39:56

A

Hello Raul,

Yes, it only turns on when it's dark, it only turns on when motion is detected.


Let me know if you need any further assistance. 


Q

does it work into the car boot? Tks

By Antonio Ippolito Mar-07/2018 15:26:05

A

Hello Antonio,
This item is for Hallway / Closet / Stairs / Bedroom, sorry. 

Q

Is it waterproof?

By Murilo Feb-09/2018 23:54:33

A

Hello Murilo, 
No ,I am sorry that it is not .

Q

Utorch 6 LEDs Motion Sensor Night Light - WARM LIGHT WHITE : How many units are coming? Are 6?

By SR Feb-05/2018 17:21:21

A

Hello SR,
Thanks for your inquiry.

It comes with 1 piece.

Q

What is the motion detector distance?

By Miky Feb-01/2018 18:12:08

A

Hello Miky, 
● Detection range: 3m

Let me know if you need any help.

Q

batteries included ?can not have with electric line ?

By Mdabdul Mea Jan-29/2018 23:56:04

A

Hello Mdabdul,

Battery: 3 x AAA battery ( not included )

There is not the electric line in the package.Hope you may understand us.

Package Contents: 1 x LED Human Body Induction Lamp, 1 x English User Manual

Q

Hi, Can we adjust the lighting time? Thanks so much Jack

By QUILLET Jan-28/2018 05:25:24

A

Hello QUILLET,

We are sorry that the item is unable to support the functions.


Q

If i use it with other lamps. For example in the kicthen, when i turn on my main lamp, will these lamps turn off, or continue working despite i use main lamp?

By Andrey Jan-23/2018 06:29:25

A

Hello Andrey,
Please note that the item turns on only when it is dark and only when motion is detected.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Do you ship to South Africa What will the cost be for the led lights

By Doron Jan-18/2018 12:55:24

A

Hello Doron,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

The product is not working and I am trying to find the support centre for your company. How can i return the product?

By Aisha Feb-10/2018 04:15:30

A

Hello Aisha
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.