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Customer Questions

  • All(81)
  • Product Information(65)
  • Stock Status(6)
  • Payment(1)
  • About Shipping(7)
  • Others(2)
Q

When will you be getting more stock of the Honor 9 International version?

By Debbie May-15/2018 14:49:55

A
The product is still in stock, but not much
Q

Does this phone have a micro sd slot?

By okizen Mar-15/2018 21:01:40

A
Hello okizen, SIM Card Slot: Dual SIM,Dual Standby SIM Card Type: Micro SIM Card,Nano SIM CardI/O Interface: 1 x Micro SIM Card Slot,1 x Nano SIM Card Slot,Micophone,Speaker,Type-C External Memory: Not Supported 
Q

The version of this phone is STF-L09?

By Igor Mar-08/2018 11:50:01

A
Hello Igor, Yes, it is STF-L09.
Q

Please, I really wanna buy this smartphone,Why is it no longer being sold?

By Zé Feb-20/2018 20:16:54

A
Hello Zé,We regret to inform you that this item is no longer available. Please check out our other amazing items here: http://www.gearbest.com/new-products/Grab our best deals here: http://www.gearbest.com/gadget-deals.html
Q

hello, If this phone is the European version? If it supports LTE B20? Thanks for the reply regards

By Maciej Jan-25/2018 09:31:30

A
Hello Maciej,This item is International Version. Network: 2G: GSM 850/900/1800/1900MHz CDMA BC0 3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B394G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41Let me know if you need any further assistance. 
Q

Good Morning! Does it work on LTE bandwidth 7?

By Rodrigo Mota Jan-24/2018 13:39:41

A
Hello Rodrigo, For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:Network: 2G: GSM 850/900/1800/1900MHz CDMA BC0 3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B394G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41If your country can support the bands, you can use it in your country.
Q

does it support carrier aggregation fof LTE B3 and B40?? because i need it

By spongellus Jan-10/2018 08:29:39

A
Hello spongellus, For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:Network: 2G: GSM 850/900/1800/1900MHz CDMA BC0 3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B394G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41If your country can support the bands, you can use it in your country.
Q

still having the cell phone to send to brazil?

By aline Dec-29/2017 22:30:27

A
Hello aline, Thanks for your inquiry.Yes, it can ship to Brazil.
Q

I will have an extra charge of customs

By christos panagopoulos Dec-07/2017 16:47:15

A
Hello christos,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Hi, does this phone support OTA updates?

By Roman Dec-06/2017 13:54:36

A
Hello Roman,The ROM on this Phone supports OTA and is multi language.Let me know if you need any further assistance.