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Customer Questions & Answers

  • All(81)
  • Product Information(65)
  • Stock Status(6)
  • Payment(1)
  • About Shipping(7)
  • Others(2)
Q

When will you be getting more stock of the Honor 9 International version?

By Debbie May-15/2018 14:49:55

A

The product is still in stock, but not much

Q

Does this phone have a micro sd slot?

By okizen Mar-15/2018 21:01:40

A

Hello okizen,
SIM Card Slot: Dual SIM,Dual Standby 
SIM Card Type: Micro SIM Card,Nano SIM Card

I/O Interface: 1 x Micro SIM Card Slot,1 x Nano SIM Card Slot,Micophone,Speaker,Type-C 

External Memory: Not Supported 

Q

The version of this phone is STF-L09?

By Igor Mar-08/2018 11:50:01

A

Hello Igor,
Yes, it is STF-L09.

Q

Please, I really wanna buy this smartphone,Why is it no longer being sold?

By Zé Feb-20/2018 20:16:54

A

Hello Zé,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

hello, If this phone is the European version? If it supports LTE B20? Thanks for the reply regards

By Maciej Jan-25/2018 09:31:30

A

Hello Maciej,


This item is International Version. 

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0 
3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

Let me know if you need any further assistance. 


Q

Good Morning! Does it work on LTE bandwidth 7?

By Rodrigo Mota Jan-24/2018 13:39:41

A

Hello Rodrigo,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0 
3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

If your country can support the bands, you can use it in your country.


Q

does it support carrier aggregation fof LTE B3 and B40?? because i need it

By spongellus Jan-10/2018 08:29:39

A

Hello spongellus,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0 
3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

If your country can support the bands, you can use it in your country.


Q

still having the cell phone to send to brazil?

By aline Dec-29/2017 22:30:27

A

Hello aline,
Thanks for your inquiry.

Yes, it can ship to Brazil.

Q

I will have an extra charge of customs

By christos panagopoulos Dec-07/2017 16:47:15

A

Hello christos,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, does this phone support OTA updates?

By Roman Dec-06/2017 13:54:36

A

Hello Roman,

The ROM on this Phone supports OTA and is multi language.

Let me know if you need any further assistance. 


Q

Does this phone have a micro sd slot?

By okizen Mar-15/2018 21:01:40

A

Hello okizen,
SIM Card Slot: Dual SIM,Dual Standby 
SIM Card Type: Micro SIM Card,Nano SIM Card

I/O Interface: 1 x Micro SIM Card Slot,1 x Nano SIM Card Slot,Micophone,Speaker,Type-C 

External Memory: Not Supported 

Q

The version of this phone is STF-L09?

By Igor Mar-08/2018 11:50:01

A

Hello Igor,
Yes, it is STF-L09.

Q

hello, If this phone is the European version? If it supports LTE B20? Thanks for the reply regards

By Maciej Jan-25/2018 09:31:30

A

Hello Maciej,


This item is International Version. 

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0 
3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

Let me know if you need any further assistance. 


Q

Good Morning! Does it work on LTE bandwidth 7?

By Rodrigo Mota Jan-24/2018 13:39:41

A

Hello Rodrigo,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0 
3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

If your country can support the bands, you can use it in your country.


Q

does it support carrier aggregation fof LTE B3 and B40?? because i need it

By spongellus Jan-10/2018 08:29:39

A

Hello spongellus,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0 
3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

If your country can support the bands, you can use it in your country.


Q

still having the cell phone to send to brazil?

By aline Dec-29/2017 22:30:27

A

Hello aline,
Thanks for your inquiry.

Yes, it can ship to Brazil.

Q

Hi, does this phone support OTA updates?

By Roman Dec-06/2017 13:54:36

A

Hello Roman,

The ROM on this Phone supports OTA and is multi language.

Let me know if you need any further assistance. 


Q

All itens are STF-L09? Because it supports B7 4g band. Can you please correct the specs in item description

By All itens are STF-L09? Because it supports B7 Nov-26/2017 17:49:41

A

Hello All,
Please note that the item is indeed STF-L09, but it is unable to support B7 4G band.

Q

Has guarantee this product?

By Gonçalo Nov-24/2017 16:48:38

A

Hello Gonçalo,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Doee honor 9 support external sd??

By Sakib Nov-23/2017 08:19:54

A

Hello Sakib, 

External Memory: Not Supported

   

Let me know if you need any help.

Q

When will you be getting more stock of the Honor 9 International version?

By Debbie May-15/2018 14:49:55

A

The product is still in stock, but not much

Q

Please, I really wanna buy this smartphone,Why is it no longer being sold?

By Zé Feb-20/2018 20:16:54

A

Hello Zé,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

I bought it on 09/22 and so far it has not been shipped, and every day it changes when it will be shipped when I bought it I would say between 03/10 and 05/10, when will it actually be in stock? It's been 15 days since I bought it.

By Henrique Oct-07/2017 13:45:56

A

Hello Henrique,
This item in stock now, please contact our support center for your order issue.

Q

When will the blue be available to buy? And gray, do you'll have stock? Thanks!

By Pedro Silva Oct-05/2017 12:10:37

A

Hello Pedro,
For the item in the link http://www.gearbest.com/m-goods-sn-215659802.htm , please note that it is in stock now.

For the phone, we are sotty that there is no gray item.

Q

Você tem a versão com 6GB RAM !28GB ROM?

By Bento Carlos Oct-01/2017 03:04:53

A

Hello Bento,
This smartphone has only 4GB RAM + 64GB ROM .Let me know if you need any help.

Q

Is it available in stock?

By Alexandre Ricarte Sep-24/2017 22:02:23

A

Hello Alexandre,
We are sorry this item not in stock now, we except in stock between Sep 29 - Oct 2.

Q

I will have an extra charge of customs

By christos panagopoulos Dec-07/2017 16:47:15

A

Hello christos,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

any customs tax for expedition to italy????

By Marco Oct-22/2017 15:49:17

A

Hello Marco,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello i would like to know if for expeditions to italy there are customs duties or its totally free......thank you!

By Marco Oct-22/2017 11:32:08

A

Hello Marco,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

what is the expedited shipping? EMS or DHL?

By facundo Oct-12/2017 15:32:50

A

Hello facundo,
DHL.

Q

Could you please tell when will be shipped?

By Andre Oct-02/2017 15:04:42

A

Hello Andre,
We except ship this item between Oct 10 - Oct 12.

Q

Is this product coming from EU Warehouse?

By john.vajas Sep-25/2017 12:57:24

A

Hello john.vajas,
We ship this item from CN warehouse.

Q

Please add Priority Line - Spain Express, so the smartphone doesn't get held in customs while shipping to Portugal. Do that and i will purchase one.

By Tomás Sep-11/2017 02:18:14

A

Hello Tomás,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Add Priority Direct Mail / Priority Line to Portugal and will have one.

By Sergio Sep-07/2017 14:34:02

A

Hello Sergio,

Sorry, it can only be shipped to Portugal via Registered Air Mail now.

We will update the newest shipping information once we have the other shipping methods.

Q

a question Can the phone pick up the signal in Mexico?

By Alejandro Oct-07/2017 21:55:15

A

Hello Alejandro, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0 
3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

Q

Hello I m brasilian I dont speack english very well but you know if the stock will renew?please fast answer!!

By iago antunes patriota Sep-24/2017 01:34:49

A

Hello iago,
This item not in stock now, we except in stock between Sep 28 - Oct 2.